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Program Overview

Enrolling in Boost Shield is easy! Simply sign up when you buy your new phone or device or within 30 days of purchase and your coverage starts immediately.

Please note that your device must be fully operational at the time of program activation in order to enroll.

Coverage includes loss, theft, accidental damage (including liquids), and out-of-warranty mechanical or electrical breakdown.

Low Monthly Premium A small fee of $7 will be added to your monthly Boost Infinite service charge.

Tier 1 2 3 4 5
Retail Value $0.00 -
$150.00 -
$250.00 -
$400.00 -
$700.00 -
Monthly Premium $7.00 $7.00 $7.00 $7.00 $7.00
Replacement Deductible $20.00 $50.00 $100.00 $175.00 $300.00

Your Deductible is based on the non-subsidized, non-discounted new retail price of the model of your wireless device on the purchase date. The deductible must be paid before your device is replaced and is non-refundable. All program costs and fees are subject to applicable taxes.

My Plan

View your program details and check the status of a claim.

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Frequently Asked Questions


Who is Likewize Device Protection?

A proud subsidiary of Likewize Corp. (formerly known as Brightstar) since 2011, Likewize Device Protection, provides phone and device protection programs for millions of subscribers around the globe. We’re backed by two A-rated insurers and support our customers through 14 call centers in 9 countries. Learn more about Likewize.

When can I enroll in Boost Shield?

Our enrollment process is quick and painless. Simply sign up when you buy your new phone or device or within 30 days of purchase and your coverage will start immediately.

Please note that your phone must be fully operational and undamaged at the time of program activation in order to enroll.

How is my personal information protected?

For information on our privacy practices, please see our privacy policy at likewize.com/privacy


How much does it cost?

A low monthly premium of $7 will appear on your Boost Infinite account. Please note that a deductible is also required when your claim is approved and a replacement is authorized. View more about costs.

Will I be charged tax on this program?

All program costs, charges, and fees are subject to applicable taxes.

Are there any other fees I should know about?

If your damaged or malfunctioning device is not returned to us within 30 days, you may be charged a Non-Return Equipment Fee of up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment. Please see the below chart for more info on these charges:

Tier Retail Price Non-Return Fee
1 $0 - $79.99 $25.00
1 $80.00 - $149.99 $75.00
2 $150.00 - $179.99 $75.00
2 $180.00 - $249.99 $125.00
3 $250.00 - $279.99 $125.00
3 $280.00 - $399.99 $200.00
4 $400.00 - $699.99 $200.00
5 $700.00 - $2100.99 $400.00

Boost Shield Program

What can I do online?

Lots! You can check your premium and deductible, file a claim, and track it from start to finish. Simply sign in with your mobile phone number and your Boost Infinite account PIN or secret answer at My Plan.

How do I retrieve my account PIN or secret answer?

To retrieve your account PIN or secret answer, please contact Boost Infinite at 855-438-2007

What does my program cover?

Boost Shield covers lost, stolen, damaged and malfunctioning (after the manufacturer's warranty) devices. Visit our Resources page for more details.

How do I cancel coverage?

Contact Boost Infinite directly at 855-438-2007. They will help you change or cancel coverage.

What should I do with my damaged device?

If your phone was accidentally damaged and your claim is approved, you'll need to ship us your broken device. Shipping instructions and packing materials for returning the claimed equipment will be included with the replacement device we send you. Be sure to act quickly! Failure to do so within 30 days may result in equipment and processing fees of up to $400.


How many claims am I allowed?

You can make up to two claims per rolling 12-month period.

When do I file a claim?

If your phone is lost or stolen and you have activated McAfee Mobile Security app, you can attempt to locate your phone here.

If your phone or device is lost, stolen, or damaged, file a claim.

You can also file a claim if your phone or device experiences an electrical or mechanical malfunction and more than 12 months has passed since the date of purchase.

A manufacturer's warranty (in-warranty) is provided by your phone manufacturer and is generally valid for 12 months from the date of purchase. Electrical or mechanical malfunctions in these first 12 months that are no cause of your own are typically covered by your manufacturer’s warranty. Details can be found in your original packaging, but can also be obtained at your carrier location.

How do I file a claim?

Our online claims process is fast, easy, and secure. Simply gather your phone and personal information, file your claim online, and keep an eye out for your replacement phone.

What do I do if I have issues uploading my documentation to My Plan?

If you are experiencing issues uploading your claim affidavit or other requested documents, you can email them to documents@Likewize.com or you can send by mail to Likewize Device Protection, LLC Attn: 1900 W Kirkwood Blvd Suite 1600C Southlake, TX 76092. Requested documentation sent by mail or email may be delayed.

Will I get the same phone for an approved claim?

Your replacement phone will be a reconditioned one of like kind and quality. While reconditioned equipment functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make and model is not available, your replacement will be of like kind and quality. Replacement devices come with a 90-day warranty. In the event that the replacement device fails to function properly simply contact Likewize to resolve the issue.

Mobile Security

What security features are included with my Boost Shield program?

McAfee® Mobile Security guards your smartphone against viruses, malware, phishing, and other mobile threats. It also allows you to locate, lock, and wipe your personal data from a lost or stolen phone, and provides 2GB of backup for your contacts, photos and videos.

Will McAfee Mobile Security work on my phone?

McAfee Mobile Security works on both Android and iOS devices, but the features vary across each operating system. For system requirements click here.

What if I already use McAfee on my phone?

In order to get the premium version that is included with your protection program, you must first un-install the McAfee app currently running on your phone.

I'm having problems using the features within my McAfee Mobile Security app. What should I do?

We’re sorry to hear that. If you are still enrolled in the Boost Shield program, please click here  for technical support or to contact McAfee.

Contact Us

For the fastest service, file a claim or check the status of your claim online. If you have questions about your protection plan, you can find complete terms and conditions in the Resources area. For other questions, fill out the form below.



We’ve got all the inside info you need right here in our Resources Center. Check the library below for your program guide, insurance certificate, or other information pertinent to your plan.

Boost Shield is an optional device protection program, which is not required to in order to purchase or lease wireless communication equipment. The program is underwritten by Zurich American Insurance Company (NAIC # 16535; Principal Address: 1299 Zurich Way, Schaumburg, IL 60196; Phone 847-605-6000) and is sold by DISH WIRELESS L.L.C. (California License #6001050; Iowa License #3000914796 ; NY License #1591538). Insurance coverage for the replacement of your device is provided under a commercial inland marine policy issued to DISH WIRELESS L.L.C. in all states, Washington D.C., Puerto Rico, and the U.S. Virgin Islands. The Agency is Likewize Agency, LLC. In California the Agency is Likewize Insurance Agency, LLC. Coverage is administered by Likewize Device Protection, LLC. Coverage is subject to certain terms, conditions, and limitations. The coverage offered under any of these programs may be available through another insurer or some coverages may be duplicate to coverage provided by your homeowners’ or another insurance policy. No Agency, Boost Infinite, or DISH employee is qualified or authorized to evaluate the adequacy of your existing coverage. Please refer to the certificate of coverage for your state for complete details, which can be found below.

To ensure secure and expedited service, please submit all requested documentation through My Plan.

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