We’re excited to announce that Brightstar is now Likewize. Rest assured, your device protection plan hasn’t changed but you will notice our new name and look across all our communications.
Enrolling in our program is easy! Simply sign up when you buy your new phone and your coverage starts immediately. Need a little time to think it over? Enroll any time after your purchase and coverage will start in 30 days. Please note that your device must be fully operational at the time of program activation in order to enroll.
Coverage includes loss, theft, accidental damage and malfunction (after the manufacturer's warranty). Coverage for the 3P program covers loss, theft and accidental damage.
Pricing ranges from $5.95 to $10.99 for complete coverage and $4.99 to $9.99 for 3P coverage. Premiums are per month depending upon the retail price of your device.
Up to 2 replacements are permitted in any rolling 12-month period, with a deductible ranging from $75.00 to $250.00 for each approved request.
View our program guide for the full rundown of program pricing, coverage and details.
Who is Likewize Device Protection?
A proud subsidiary of Likewize Corp. (formerly known as Brightstar) since 2011, Likewize Device Protection, provides phone and device protection programs for millions of subscribers around the globe. We’re backed by two A-rated insurers and support our customers through 14 call centers in 9 countries. Learn more about Likewize.
How much does it cost?
A low monthly premium ranging from $4.99 - $10.99 is included on your service bill. the premium is determined by the coverage selected and the retail price of the device. Please note that a deductible is also required when your claim is approved and a replacement is authorized. View more about costs.
Will I be charged tax on this program?
All program costs, fees, and charges are subject to applicable taxes.
When do I file a claim?
How do I file a claim?
Our claims process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our claims page.
If I receive a replacement phone as the result of an approved claim, am I insured for the new phone or device?
Yes, but it’s possible that the premium and deductible could change depending on the new retail price of your device. Please refer to your program guide for more details.
What does my program cover?
Coverage for the Total Defense Program includes loss, theft, accidental damage, and malfunction (after the manufacturer's warranty).
*Covered perils are determined by the plan you select and may not include all of the above.
How many claims am I allowed?
Likewize Device Protection customers are limited to two approved claims in any rolling 12-month period.
When can I enroll?
Our enrollment process is quick and painless. Simply sign up when you buy your new phone or device and your coverage will start immediately. Need a little time to think it over? Enroll any time after your purchase and coverage will start in 30 days. Please note that your device must be fully operational at the time of program activation in order to enroll.
Will I get the same phone for an approved claim?
Replacements are often new but on occasion may be reconditioned. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make and model is not available, your replacement will be of like kind and quality.
Am I required to pay a deductible before I get my replacement phone?
Yes. You are required to pay a deductible for each approved claim. For your exact deductible, go to My Plan and sign in.
How will I be billed?
Your program payment will be added to your monthly service bill.
How do I cancel coverage?
Contact your service provider directly. They will help you change or cancel your coverage.
What should I do with my damaged device?
What can I do online?
Lots! You can check your premium and deductible, review your plan documents, start a claim, and track it from start to finish. Simply go to My Plan and sign in.
How do I change my personal information?
Log on to My Plan and select Update Profile.
Still didn’t find what you were looking for?
Our customer care representatives are here to assist. Call the Likewize Device Protection Customer Care Center at 1-888-914-3478 Monday through Friday 8am to midnight ET, Saturday – 8am to 10pm ET and Sunday – Noon – 10pm ET.
Give us a call at 1-888-914-3478 or fill out the form below for fast and friendly service.
We’ve got all the inside info you need right here in our Resources Center. Check the library below for your program guide, insurance certificate and other information pertinent to your plan.
This program may change or be modified during your term. Please refer to this website for the most current information. We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the complete Insurance Coverage Certificate and Service Contract. PLEASE READ THE SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT COVERED.
Claims may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. Replacement of "accessories" may be with generic or non-original manufacturer accessories. If the exact model is not available, the replacement will be of like kind and quality. You are not required to purchase insurance to activate wireless service. This coverage may provide a duplicate of other sources of coverage. You may cancel at any time.
The Program is a replacement service provided to customers of Chat Mobility. Insurance coverage for the Total Defense Program is being provided by New Hampshire Insurance Company. Coverage is through Likewize Agency, LLC and is administered by Likewize Device Protection, LLC. The extended warranty service contract is provided and administered by Likewize Device Protection, LLC.