If your device no longer works on your carrier network, it may be because CREDO Mobile has decommissioned 3G/non-VoLTE devices and a claim may not be necessary. If you are still using a 3G/non-VoLTE device and experiencing this issue, please contact CREDO Mobile before you file a claim.
Enrolling in a CREDO Mobile device protection plan is easy! Simply sign up when you buy your new phone or device and your coverage starts immediately.
Need a little time to think it over? Enroll in the Device Protection Plan featuring AppleCare Services within 60 days of purchase and your coverage starts immediately. Enroll in the Device Protection Plan any time after your purchase and coverage will start in 30 days. Please note that your device must be fully operational at the time of activation in either program in order to enroll.
If you enrolled in a protection plan on January 14, 2020, please refer to your email confirmation from CREDO Mobile for the specific plan name to ensure you review the correct program overview and plan documents. You can also log in to My Plan to see your plan information.
Coverage includes lost, theft, accidental damage from handling and electrical and mechanical malfunction.
Pricing ranges from $12.95 to $14.95 per month, with deductibles ranging from $29.00 to $249.00. For a full pricing breakdown, including the specific repair and replacement deductibles, see the cost table below.
Claims you are eligible for unlimited claims for incidents of accidental damage from handling and electrical and mechanical malfunction. Electrical and mechanicale malfunction claims have no deductible. You are also eligible for 1 claim for loss or theft in a 12-month period. The plan allows up to a $1,500 value limit per claim depending on your tier.
Please Note: Theft and loss coverage requires you to have Find My iPhone enabled on your device at the time it is lost or stolen and throughout the claims process.
View our Program Guide for the full rundown of program pricing, coverage, and details.
| Retail Value | $299.00 - $598.99 |
$599.00 - $1,000.00 |
$1,000.01 - $1500.00 |
|---|---|---|---|
| Monthly Fee (Loss, Theft, Damage & Malfunction) | $12.95 | $14.95 | $14.95 |
| Monthly Fee (Loss/Theft Only) | $6.78 | $8.82 | $5.51 |
| Monthly Fee (Damage & Malfunction Only) | $6.13 | $6.17 | $9.44 |
| iPhone Repair Deductible (iPhone screen only*) | $29.00 | $29.00 | $29.00 |
| iPhone Repair Deductible (All other damage) | $99.00 | $99.00 | $99.00 |
| iPad Repair Deductible | $49.00 | $49.00 | $49.00 |
| Electrical/Mechanical Malfunction Repair Deductible | $0.00 | $0.00 | $0.00 |
| Replacement Deductible (iPhone and iPad) | $149.00 | $199.00 | $249.00 |
| iPhone Claim Conversion Fee (Screen damage to all other damage) | $70.00 | $70.00 | $70.00 |
| Non-Return Device Fee (iPhone and iPad) | Up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment. | ||
| Locked Device Fee(iPhone and iPad) | Up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment. | ||
Your monthly fee and deductible are based on the non-contract, non-subsidized new retail price of the model of your wireless device or phone on the purchase date. The deductible must be paid before you repair your device or receive your replacement equipment and is non-refundable. All pricing and fees are subject to applicable taxes.
*Screen repair for iPhone models 12 and newer (excluding iPhone SE) refers to the front or back glass. If the claim is for both front and back glass breakage repair, the deductible is $58 ($29 per repair). If these are separate claims, each repair has a $29 deductible.
Coverage includes lost, theft, accidental damage and malfunction (after the manufacturer's warranty).
Pricing is $8.95, $10.95, or $12.95 per month depending upon the retail price of your device.
Up to two claims are permitted in any rolling 12-month period, with replacement deductibles ranging from $49.00 to $249.00 for each approved claim and repair deductibles* ranging from $24.00 to $99.00 for each approved claim. For a full pricing breakdown, including the specific repair and replacement deductibles, see the cost table below.
*Repair option availability determined by device make and model, type of damage and/or failure and location of repair center. If a repair option is available, it will be presented to you at time of claim.
View our program guide for the full rundown of program pricing, coverage and details.
| Retail Value | $0.00 - $298.00 |
$299.00 - $598.99 |
$599.00 - $1,000.00 |
$1,000.01 - $1500.00 |
|---|---|---|---|---|
| Monthly Premium | $8.95 | $10.95 | $12.95 | $12.95 |
| Replacement Deductible | $49.00 | $149.00 | $199.00 | $249.00 |
| Repair Deductible | $24.00 | $74.00 | $99.00 | $99.00 |
| Claim Conversion Fee | $25.00 | $75.00 | $100.00 | $150.00 |
| Non-Return Equipment Fee | Up to the amount of the unsubsidized, new retail price of the enrolled device. | |||
| Locked Device Fee | Up to the amount of the unsubsidized, new retail price of the enrolled device. | |||
Your Premium and Deductible are based on the non-contract, non-subsidized new retail price of the model of your wireless device or phone on the purchase date. The deductible must be paid before you repair your device or receive your replacement equipment and is non-refundable. All pricing and fees are subject to applicable taxes.
Coverage includes loss, theft, accidental damage and malfunction (after the manufacturer's warranty).
Pricing is $5.95, $8.95, or $10.95 per month depending upon the retail price of your device.
Up to two claims are permitted in any rolling 12-month period, with replacement deductibles ranging from $49.00 to $199.00 for each approved claim and repair deductibles* ranging from $24.50 to $99.50 for each approved claim. For a full pricing breakdown, including the specific repair and replacement deductibles, see the cost table below.
*Repair option availability determined by device make and model, type of damage and / or failure and location of repair center. If a repair option is available, it will be presented to you at time of claim.
View our program guide for the full rundown of program pricing, coverage and details.
| Retail Value | $0.00 - $298.00 |
$299.00 - $598.99 |
$599.00 - $1,500.00 |
|---|---|---|---|
| Monthly Premium | $5.95 | $8.95 | $10.95 |
| Replacement Deductible | $49.00 | $149.00 | $199.00 |
| Repair Deductible | $24.50 | $74.50 | $99.50 |
Your Premium and Deductible are based on the non-contract, non-subsidized new retail price of the model of your wireless device or phone on the purchase date. The deductible must be paid before you repair your device or receive your replacement equipment and is non-refundable. All pricing and fees are subject to applicable taxes.
Who is Likewize Device Protection?
A proud subsidiary of Likewize Corp. (formerly known as Brightstar) since 2011, Likewize Device Protection, provides phone and device protection programs for millions of subscribers around the globe. We’re backed by two A-rated insurers and support our customers through 14 call centers in 9 countries. Learn more about Likewize.
How much does it cost?
The Device Protection Plan featuring AppleCare Services is a combination of an Insurance Policy and a Service Contract with a low monthly fee ranging from $12.95 to $14.95.
The Insurance Policy covers loss and theft. The Service Contract covers Accidental Damage from Handling and Electrical/Mechanical Malfunction. You may also purchase these options separately, please refer to the pricing chart above for details.
Please note that a non-refundable Deductible is also required when your Claim is approved and a replacement or repair is authorized.
View more about costs.
Are there other fees I should know about?
Additional fees you may subject to are: Non-Return Fee, Locked Device Fee, No Trouble Found Fee, Invalid Claim Fee, and Claim Conversion Fee.
If your original equipment is not received within thirty (30) days, you will be charged a Non-Return Equipment Fee of up to the non-subsidized, non-discounted retail price of the enrolled device at the time of enrollment.
If your protected device is returned with the locking feature enabled, you may be charged a Locked Device Fee of up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment.
A No Trouble Found Fee of $100 may be charged if you are approved for a Claim and no trouble is found with the device you return to us or bring in for repair.
An Invalid Claim Fee of up to the current MSRP of the replacement device, less any deductible you paid, may apply if you receive a replacement and we determine that your claimed device did not suffer a covered cause of loss.
A Claim Conversion Fee may be charged if you pay the screen only Repair Deductible and other damage is found. This fee is the difference between the Screen Repair deductible and the All Other Damage Repair deductible.
Will I be charged tax on this plan?
All plan costs, fees, and charges are subject to applicable taxes.
What's covered?
For Device Protection Plan featuring AppleCare Services, coverage includes lost, theft, incidents of accidental damage from handling, and hardware malfunction.
When do I file a Claim?
File a Claim if your device experiences accidental damage, theft, is lost, or experiences a mechanical or electrical malfunction.
How do I submit a Claim with Likewize?
Our Claim process is fast, easy, and secure. Simply visit our Claim page, provide information about your protected device and details about what happened, pay the applicable Deductible, and follow the directions to get your device replaced.
If I receive a replacement device as the result of an approved Claim, is the new device protected?
Yes, your replacement device is protected and your warranty with Apple is guaranteed against malfunction as long as you are actively enrolled in the Plan. If you exit the program, your warranty with Apple is the remainder of the 12 month warranty or 90 days, whichever is greater. If your replacement device malfunctions during this time period, please call Apple at 1-800-APL-CARE.
I enrolled in the program but Apple doesn’t show my enrollment when I call or visit a store?
If you enrolled in the program in the last couple of days, your enrollment may not yet be showing up in the AppleCare Services system. This may take 1-2 days. To allow the Apple representative to assist you, please provide a proof of purchase showing that you recently enrolled in the AppleCare Services Program.
How soon will I receive my replacement?
If your replacement Claim is approved, your replacement will be shipped to arrive the 2nd business day. You can also get it sooner – overnight or on Saturday, for an additional fee.
What if there’s not a repair location near me?
Don’t worry, Apple accepts repairs via mail. You will receive a prepaid label, all you need to do is package your device and mail it according to the instructions provided. It will be repaired and returned to you usually within 3 to 5 business days after Apple receives it.
What happens if I have an issue with my device after repair?
All repair work is guaranteed for 90 days. Simply call Apple at 1-800-APL-CARE.
How will I be charged?
When you enroll in the program, you’ll be charged a prorated Monthly Fee on your credit card based on the date of purchase to the end of the month. The Monthly Fee will be charged to your monthly CREDO Mobile statement.
How many Claims can I submit?
You are eligible for unlimited claims for incidents of accidental damage from handling and hardware malfunction. Hardware malfunction claims have no deductible. You are also eligible for 1 claim for loss or theft in a 12-month period. The plan allows up to a $1,500 value limit per claim depending on your tier.
What kind of replacement device will I receive?
Replacements may be new Apple-devices or Apple-certified reconditioned devices comprised of new and/or previously used Apple genuine parts that have been tested and pass Apple functional requirements, and which may have minor cosmetic flaws. All replacements will at a minimum have the same or substantially similar features (e.g., a different model with the same features, or the same model in a different color) as the original product.
What’s not covered?
While our plan covers against an impressive range of failures, there are a few exceptions. Any normal wear and tear or pre-existing damage is not covered. Other exclusions apply. You can refer to your plan’s terms and conditions for all the details. You can also call us at 1-855-687-5850 and we will gladly answer any questions you may have.
Can I cancel my protection plan?
You may cancel at any time. Contact CREDO directly. They will help you change or cancel your coverage.
How much does it cost?
A low monthly premium ranging from $8.95 - $12.95 is included on your CREDO Mobile statement. Please note that a deductible is also required when your Claim is approved and a replacement or repair is authorized. View more about costs.
Are there other fees I should know about?
Additional fees you may subject to are: Non-Return Fee, Locked Device Fee, No Trouble Found Fee, Invalid Claim Fee, and Claim Conversion Fee.
If your original equipment is not received within thirty (30) days, you will be charged a Non-Return Equipment Fee of up to the non-subsidized, non-discounted retail price of the enrolled device at the time of enrollment.
If your protected device is returned with the locking feature enabled, you may be charged a Locked Device Fee of up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment.
A No Trouble Found Fee of $100 may be charged if you are approved for a Claim and no trouble is found with the device you return to us or bring in for repair.
An Invalid Claim Fee of up to the current MSRP of the replacement device, less any deductible you paid, may apply if you receive a replacement and we determine that your claimed device did
not suffer a covered cause of loss.
A Claim Conversion Fee may be charged if you pay the Repair Deductible, your device can't be repaired, and you choose to replace it. This fee is the difference between the Repair Deductible paid and the Replacement Deductible.
Will I be charged tax on this program?
All program costs, fees, and charges are subject to applicable taxes.
When do I file a Claim?
How do I file a Claim?
Our Claims process is fast, easy and secure. Simply gather your personal information, incident details and visit our Claims page.
If I receive a replacement phone as the result of an approved Claim, am I insured for the new phone or device?
Yes, but it’s possible that the premium and deductible could change depending on the new retail price of your device. Please refer to your program guide for more details.
What does my program cover?
The Device Protection Plan from CREDO Mobile provides coverage for lost, theft, accidental damage and malfunction (after the expiration of the original manufacturer's warranty).
How many Claims am I allowed?
Likewize Device Protection customers are limited to two approved Claims in any rolling 12-month period.
When can I enroll?
Our enrollment process is quick and painless. Simply sign up when you buy your new phone or device and your coverage will start immediately. Need a little time to think it over? Enroll any time after your purchase and coverage will start in 30 days. Please note that your device must be fully operational at the time of program activation in order to enroll.
Will I get the same phone for an approved replacement Claim?
Replacements are often new but on occasion may be reconditioned. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make, model and/or color is not available, your replacement will be of like kind and quality and may be a different color.
Am I required to pay a deductible before I get my replacement phone?
Yes. You are required to pay a deductible for each approved Claim. For your exact deductible, go to My Plan and sign in.
How will I be billed?
Your program payment will be added to your monthly CREDO Mobile statement.
How do I cancel coverage?
You may cancel at any time. Contact CREDO directly. They will help you change or cancel your coverage.
What should I do with my damaged device?
Can I go to any phone repair location?
To ensure quality, all repairs must be completed through one of Likewize’s authorized centers. When you complete your Claim you will be presented with repair centers in your area. Once you select a repair center, you can visit any of their locations with a valid Claim and have your repair completed.
What happens if the repair provider cannot fix my device?
If your phone is unrepairable, we will send you a replacement. Please note that if the device is unrepairable and you choose to have it replaced, you will be required to pay a Claim Conversion Fee which is the difference between the Repair Deductible and Replacement Deductible before we can order a replacement for you.
What happens if I have an issue with my device after repair?
All repair work is guaranteed for ninety (90) days by our authorized repair centers. Simply call Likewize at 855-687-5850, to file your repair warranty Claim.
How much does it cost?
A low monthly premium ranging from $5.95 - $10.95 is included on your service bill. Please note that a deductible is also required when your Claim is approved and a replacement or repair is authorized. View more about costs.
Will I be charged tax on this program?
All program costs, fees, and charges are subject to applicable taxes.
When do I file a Claim?
How do I file a Claim?
Our Claims process is fast, easy and secure. Simply gather your personal information, incident details and visit our Claims page.
If I receive a replacement phone as the result of an approved Claim, am I insured for the new phone or device?
Yes, but it’s possible that the premium and deductible could change depending on the new retail price of your device. Please refer to your program guide for more details.
What does my program cover?
The Credo Mobile Protection Plan provides coverage for loss, theft, accidental damage and malfunction (after the manufacturer's warranty).
How many Claims am I allowed?
Likewize Device Protection customers are limited to two approved Claims in any rolling 12-month period.
When can I enroll?
Our enrollment process is quick and painless. Simply sign up when you buy your new phone or device and your coverage will start immediately. Need a little time to think it over? Enroll any time after your purchase and coverage will start in 30 days. Please note that your device must be fully operational at the time of program activation in order to enroll.
Will I get the same phone for an approved replacement Claim?
Replacements are often new but on occasion may be reconditioned. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make, model and/or color is not available, your replacement will be of like kind and quality and may be a different color.
Am I required to pay a deductible before I get my replacement phone?
Yes. You are required to pay a deductible for each approved Claim. For your exact deductible, go to My Plan and sign in.
How will I be billed?
Your program payment will be added to your monthly CREDO Mobile statement.
How do I cancel coverage?
You may cancel at any time. Contact CREDO directly. They will help you change or cancel your coverage.
What should I do with my damaged device?
If your phone was accidentally damaged and your Claim is approved, you’ll need to ship us your broken device. Shipping instructions and packing materials for returning the claimed equipment will be included with the replacement device we send you. Be sure to act quickly! Failure to do so within 30 days may result in equipment and processing fees of up to the full retail price of your device.
Avoid a locked device fee by disabling your Find My iPhone app and removing the device from your iTunes account. Learn more.
Can I go to any phone repair location?
To ensure quality, all repairs must be completed through one of Likewize’s authorized centers. When you complete your Claim you will be presented with repair centers in your area. Once you select a repair center, you can visit any of their locations with a valid Claim and have your repair completed.
What happens if the repair provider cannot fix my device?
If your phone is unrepairable, we will send you a replacement. Please note that if the device is unrepairable and you choose to have it replaced, you will be required to pay a Claim Conversion Fee which is the difference between the Repair Deductible and Replacement Deductible before we can order a replacement for you.
What happens if I have an issue with my device after repair?
All repair work is guaranteed for ninety (90) days by our authorized repair centers. Simply call Likewize at 855-687-5850, to file your repair warranty Claim.
What can I do online?
Lots! You can check your premium and deductible, review your plan documents, start a Claim, and track it from start to finish. Simply go to My Plan and sign in.
How do I change my personal information?
Log on to My Plan and select Update Profile.
For the fastest service, file a claim or check the status of your claim online. If you have questions about your protection plan, you can find complete terms and conditions in the Resources area. For other questions, fill out the form below.
We’ve got all the inside info you need right here in our Resources Center. Check the library below for your program guide, insurance certificate, and other information pertinent to your plan.
This program may change or be modified during your term. Please refer to this website for the most current information. We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the complete Insurance Coverage Certificate and Service Contract. PLEASE READ THE INSURANCE POLICY AND SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT COVERED.
Claims may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. Replacement of ‘accessories’ may be with generic or non-original manufacturer accessories. If the exact make, model and/or color is not available, the replacement will be of like kind and quality and may be a different color. You are not required to purchase insurance to activate wireless service. This coverage may provide a duplicate of other sources of coverage. You may cancel at any time.
The plans are a repair and replacement service provided to customers of CREDO Mobile. The Device Protection Plan is a combination of an Insurance Policy and a Service Contract. The Insurance Policy covers loss and theft and is provided by New Hampshire Insurance Company. The Service Contract covers Accidental Damage from Handling and Mechanical and Electrical Malfunction and is provided and administered by Likewize Device Protection, LLC. You may also purchase these options separately. To see the most current documents for the program see the links below.
If you enrolled in a protection plan on January 14, 2020, please refer to your email confirmation from CREDO Mobile for the specific plan name to ensure you review the correct program overview and plan documents. You can also log in to My Plan to see your plan information.