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Program Overview

Enrolling in one of our Wireless Handset Protection plans is easy! Simply sign up when you buy your new phone or device and your coverage starts immediately.

Need a little time to think it over? Enroll within 60 days after your purchase and coverage starts immediately. Please note that your device must be fully operational at the time of program activation in order to enroll.

Coverage includes loss, theft, accidental damage from handling and hardware malfunction.

Pricing is $9.99, $12.99, $14.99 or $16.99 per month, depending upon the retail price of your device, with deductibles ranging from $29.00 to $400.00. For a full pricing breakdown, including the specific repair and replacement deductibles, see the cost table below.

Claims you are eligible to receive 3 approved claims in a rolling 12-month period, 2 of which may be for accidental damage from handling and 1 of which may be for loss/theft. Hardware malfunction claims performed do not count towards this limit. Up to a $2,000 value limit per claim.

Please Note: Theft and loss coverage requires you to have Find My iPhone enabled on your device at the time it is lost or stolen.

View our program guide for the full rundown of program pricing, coverage and details.

Retail Value

$225.00 - $544.99

$545.00 - $1,000.00

$1,000.01 - $1,500.00

$1,500.01 – $2,000.00

Monthly Premium

$9.99

$12.99

$14.99

$16.99

iPhone Repair Deductible
iPhone Screen Only

$29.00

$29.00

$29.00

$29.00

iPhone Repair Deductible
All Other Damage

$99.00

$99.00

$99.00

$99.00

Lost/Theft Deductible

$100.00

$175.00

$250.00

$400.00

Hardware Malfunction Deductible

$0

$0

$0

$0

Coverage includes loss, theft, accidental damage and malfunction (after the manufacturer's warranty).

Pricing is $4.99, $6.99, $9.99, $11.99 or $13.99 per month depending upon the retail price of your device.

Up to two replacements are permitted in any rolling 12-month period, with a deductible ranging from $50.00 to $400.00 for each approved request..

View our program guide for the full rundown of program pricing, coverage and details.

Retail Value

$0 -
$224.99

$225.00 -
$544.99

$545.00 -
$1,000.00

$1,000.01 -
$1,500.00

$1,500.01 –
$2,000.00

Monthly Premium

$4.99

$6.99

$9.99

$11.99

$13.99

Deductible

$50.00

$100.00

$175.00

$250.00

$400.00

Coverage includes loss, theft, accidental damage and malfunction (after the manufacturer's warranty).

Pricing is $4.99, $6.99, $9.99 or $11.99 per month depending upon the retail price of your device.

Up to two replacements are permitted in any rolling 12-month period, with a deductible ranging from $50.00 to $250.00 for each approved request.

View our program guide for the full rundown of program pricing, coverage and details.

Retail Value

$0 -
$224.99

$225.00 -
$544.99

$545.00 -
$1,000.00

$1,000.01 -
$1,500.00

Monthly Premium

$4.99

$6.99

$9.99

$11.99

Deductible

$50.00

$100.00

$175.00

$250.00

Coverage includes loss, theft, accidental damage and malfunction (after the manufacturer's warranty).

Pricing is $4.99, $6.99 and $9.99 per month depending upon the retail price of your device.

Up to two replacements are permitted in any rolling 12-month period, with a deductible ranging from $50.00 to $175.00 for each approved request.

View our program guide for the full rundown of program pricing, coverage and details.

Retail Value

$0 - $224.99

$225.00 - $544.99

$545.00 - $1,000.00

Monthly Premium

$4.99

$6.99

$9.99

Deductible

$50.00

$100.00

$175.00

My Plan

View your program details and check the status of a claim.

View your plan

Frequently Asked Questions

Questions About Your Program

Who is Likewize Device Protection?

A proud subsidiary of Likewize Corp. (formerly known as Brightstar) since 2011, Likewize Device Protection, provides phone and device protection programs for millions of subscribers around the globe. We’re backed by two A-rated insurers and support our customers through 14 call centers in 9 countries. Learn more about Likewize.

How much does it cost?

A low monthly premium ranging from $4.99 - $16.99. Please note that a deductible is also required when your claim is authorized. View more about costs.

Will I be charged tax on this program?

All program costs, fees, and charges are subject to applicable taxes.

When do I file a claim?

If you are enrolled in the Wireless Handset Protection Protection Program, file a claim if your phone is lost, stolen or damaged.

You can also file a claim if your phone or device experiences an electrical or mechanical malfunction and more than 12 months has passed since the date of purchase. A manufacturer's warranty (in-warranty) is provided by your phone manufacturer and is generally valid for 12 months from the date of purchase. Electrical or mechanical malfunctions in these first 12 months that are no cause of your own are generally covered by your manufacturer’s warranty. Details can be found in your original packaging.

If you are enrolled in Wireless Handset Protection featuring AppleCare Services, file a claim if your iPhone is lost, stolen, damaged or experiences a hardware malfunction.

How do I file a claim?

Our claims process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our claims page.

If you are enrolled in Wireless Handset Protection featuring AppleCare Services, you can also contact Apple if your iPhone is damaged or experiences a hardware malfunction. To contact Apple directly, call 1-800-APL-CARE or visit getsupport.apple.com.

If I receive a replacement phone as the result of an approved claim, am I covered for the new phone or device?

Yes your replacement device is covered regardless of which protection plan you are enrolled in.

If you are enrolled in the Wireless Handset Protection Program, your replacement is covered for malfunction for up to 90 days. If your replacement device malfunctions during this time period, please contact Likewize.

If you are enrolled in Wireless Handset Protection featuring AppleCare Services, your replacement is guaranteed against malfunction for as long as you are actively enrolled. If you exit the program, your warranty with Apple is the remainder of the 12 month warranty (since purchase) or 90 days, whichever is greater. If your replacement device malfunctions during this time period, please call Apple at 1-800-APL-CARE.

What does my program cover?

The Wireless Handset Protection Program provides coverage for loss, theft, accidental damage and malfunction (after the manufacturer's warranty). Wireless Handset Protection featuring AppleCare Services provides coverage for loss, theft accidental damage from handling and hardware malfunction.

How many claims am I allowed?

Customers enrolled in the Wireless Handset Protection Program are allowed up to two claims in any rolling 12-month period.

Customers enrolled in Wireless Handset Protection featuring AppleCare Services are allowed up to three claims in any rolling 12-month period, 2 of which may be for accidental damage from handling and 1 of which may be for loss/theft. Hardware malfunction claims performed do not count towards this limit.

When can I enroll?

Our enrollment process is quick and painless. Simply sign up when you buy your new phone or device and your coverage will start immediately. Need a little time to think it over? Enroll up to 60 days after purchase and your coverage will start immediately. . Please note that your device must be fully operational at the time of program activation in order to enroll.

I enrolled in the program but Apple doesn’t show my enrollment when I call or visit a store?

If you enrolled in the program in the last couple of days, your enrollment may not yet be showing up in the AppleCare Services system. This may take 1-2 days. To allow the Apple representative to assist you, please provide a proof of purchase showing that you recently enrolled in Wireless Handset Protection featuring AppleCare Services.

Will I get the same phone for an approved claim?

Replacements may be new or reconditioned. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make and model is not available, your replacement will be of like kind and quality.

Am I required to pay a deductible before I get my phone repaired or replaced?

Yes. You are required to pay a deductible for each approved claim. For your exact deductible, go to My Plan and sign in.

How will I be billed?

Your program payment will be added to your monthly bill of your device or phone.

Note: By accepting coverage for this program, you authorize to share required financial information with us for the purpose of validating claims or charging your debit/credit card on file. If your card number changes, we may attempt to process your due payment using updated information from your card provider or financial institution.

How do I cancel coverage?

You may cancel at any time by calling Illinois Valley Cellular at (800) 438-4824.

What should I do with my damaged device?

If your phone was replaced due to accidental damage or malfunction, you'll need to return your phone to Likewize or Apple depending on who provided your replacement. Instructions will be provided to you. Be sure to act quickly! Failure to do so within 30 days may result in equipment and processing fees of up to the full retail price of your device.

Avoid a locked device fee by disabling your Find My iPhone feature. Android users whose devices are locked via a Google activation lock, must log into the account and unlock it. Learn more.

Questions About This Website

What can I do online?

Lots! You can check your premium and deductible, review your plan documents, start a claim, and track it from start to finish. Simply go to My Plan and sign in.

How do I find my phone’s make and model?

Your phone information is available under the Plan Devices section of the My Plan.

Can I see my claim history?

Yes, simply log in to My Plan.

Contact Us

For the fastest service, file a claim or check the status of your claim online. If you have questions about your protection plan, you can find complete terms and conditions in the Resources area. For other questions, fill out the form below.







 

Resources

We’ve got all the inside info you need right here in our Resources Center. Check the library below for your program guide, insurance certificate and other information pertinent to your plan.

This program may change or be modified during your term. Please refer to this website for the most current information. We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the complete Insurance Coverage Certificate and Service Contract. PLEASE READ THE SERVICE CONTRACT AND INSURANCE POLICY CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT COVERED.

Claims may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. Replacement of ‘accessories’ may be with generic or non-original manufacturer accessories. If the exact model is not available, the replacement will be of like kind and quality. You are not required to purchase insurance to activate wireless service. This coverage may provide a duplicate of other sources of coverage. You may cancel at any time.

The Program is a repair and replacement service provided to customers of Illinois Valley Cellular. The insurance coverage is being provided by New Hampshire Insurance Company, through Likewize Agency, LLC and is administered by Likewize Device Protection, LLC. The service contract is provided

Wireless Handset Protection Program

Wireless Handset Protection featuring AppleCare Services