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We’re excited to announce that Brightstar is now Likewize. Rest assured, your device protection plan hasn’t changed but you will notice our new name and look across all our communications.

Program Overview

Enrolling in the Complete Coverage Plan is Easy! Simply sign up when you buy your new phone or device and your coverage starts immediately.

Need a little time to think it over? Enroll within 60 days of device purchase and coverage will start immediately. Please note that your device must be fully operational at the time of plan activation in order to enroll.


Coverage includes loss, theft, accidental damage, and malfunction (after the manufacturer's warranty).

Pricing is $7, $9, $10, $12, or $14 per month depending upon the retail price of your device.

Up to two (2) claims are permitted in any rolling 12-month period, with a replacement deductible ranging from $75 to $400 for each approved claim, and a repair deductible* ranging from $50 to $150 for each approved claim.

*Repair options are not available for customers who pay a $7 monthly premium. Repair option availability determined by device make and model, type of damage and/or failure, and location of repair centre. If a repair option is available, it will be presented to you at time of claim.

View our Complete Coverage program guide for the full rundown of plan pricing, coverage, and details. Coverage is provided pursuant to an insurance policy issued by AIG Insurance Company of Canada.

Device Retail Value

$0 - $499.99

$500.00 - $699.99

$700.00 - $1,499.99

$1,500.00 - $1,999.99

$2,000.00 - $2,500.00

Monthly Premium

$7.00

$9.00

$10.00

$12.00

$14.00

Replacement Deductible

$75.00

$150.00

$200.00

$300.00

$400.00

Repair Deductible

N/A

$50.00

$75.00

$100.00

$150.00

Claim Conversion Fee*

N/A

$100.00

$125.00

$200.00

$250.00

Non-Return Equipment Fee**

Up to $300

Locked Device Fee

Up to $300



Your Premium and Deductible are based on the non-contract, non-subsidized new retail price of the model of your wireless device or phone on the purchase date. The deductible must be paid before you repair your device or receive your replacement equipment and is non-refundable. All pricing and fees are subject to applicable taxes.

*Claim Conversion Fee is the difference between the repair fee and the replacement fee, in instances where the device cannot be repaired.

**Non Return Equipment Fee is charged when your original equipment is not received within thirty (30) days, you will be charged a Non-Return Equipment Fee up to $200.00.

Complete Coverage Overview

Coverage includes loss, theft, accidental damage, and malfunction (after the manufacturer's warranty).

Pricing is $6, $7, $8, $9, or $10 per month depending upon the retail price of your device.

Up to two (2) claims are permitted in any rolling 12-month period, with a replacement deductible ranging from $75 to $200 for each approved claim, and a repair deductible* of $100 for each approved claim.

*Repair options are only available for customers paying a $9 or $10 monthly premium. Repair option availability determined by device make and model, type of damage and/or failure, and location of repair centre. If a repair option is available, it will be presented to you at time of claim.

View our Complete Coverage program guide for the full rundown of plan pricing, coverage, and details. Coverage is provided pursuant to an insurance policy issued by AIG Insurance Company of Canada.

Device Retail Value

$0 - $249.99

$250.00 - $399.99

$400.00 - $499.99

$500.00 - $699.99

$700.00 - $1500.00

Monthly Premium

$6.00

$7.00

$8.00

$9.00

$10.00

Replacement Deductible

$75.00

$100.00

$150.00

$175.00

$200.00

Repair Deductible

N/A

N/A

N/A

$100.00

$100.00



Your Premium and Deductible are based on the non-contract, non-subsidized new retail price of the model of your wireless device or phone on the purchase date. The deductible must be paid before you repair your device or receive your replacement equipment and is non-refundable. All pricing and fees are subject to applicable taxes.

Basic Coverage Overview

Enrollments before 11/17/20

No additional changes

Coverage includes accidental damage and malfunction (after the manufacturer's warranty expires) for 24 months, paid upfront.

Pricing is $79.99, $99.99, $119.99, $134.99, or $149.99 paid at the time of enrollment depending upon the retail price of your device. If you file an approved service request, you’ll also pay a processing fee when your replacement or repair is authorized.

Up to 2 service requests are permitted within the 24 month period, with a replacement processing fee ranging from $75 - $200 or a repair processing fee* of $100 for each approved service request.

*Repair options are only available for customers paying the $134.99 and $149.99 service fee. Repair option availability determined by device make and model, type of damage and/or failure, and location of repair centre. If a repair option is available, it will be presented to you at time of claim.

View our Basic Coverage program guide for the full rundown of plan pricing, coverage, and details.

Device Retail Value

$0 - $249.99

$250.00 - $399.99

$400.00 - $499.99

$500.00 - $699.99

$700.00 - $1500.00

Service Fee

$79.99

$99.99

$119.99

$134.99

$149.99

Replacement Processing Fee

$75.00

$100.00

$150.00

$175.00

$200.00

Repair Processing Fee

N/A

N/A

N/A

$100.00

$100.00



Your Service Fee and Processing Fees are based on the non-contract, non-subsidized new retail price of the model of your wireless device on the purchase date. The Processing Fee must be paid before you repair your device or receive your replacement device and is non-refundable. All pricing and fees are subject to applicable taxes.

Coverage includes loss, theft, accidental damage, and malfunction (after the manufacturer's warranty).

Pricing is $6 or $7 per month depending upon the retail price of your device.

Up to 2 replacements are permitted in any rolling 12-month period, with a deductible / processing fee ranging from $75 to $225 for each approved claim / service request.

View our Complete Coverage program guide for the full rundown of plan pricing, coverage, and details. Coverage is provided pursuant to an insurance policy issued by AIG Insurance Company of Canada.

Device Retail Value

$0 - $249.99

$250.00 - $399.99

$400.00 - $499.99

$500.00 - $1000.00

Monthly Premium

$6.00

$6.00

$7.00

$7.00

Deductible

$75.00

$125.00

$175.00

$225.00



Your Premium and Deductible are based on the non-contract, non-subsidized new retail price of the model of your wireless device or phone on the purchase date. The deductible must be paid before you repair your device or receive your replacement equipment and is non-refundable. All pricing and fees are subject to applicable taxes.

My Plan

View your program details and check the status of a claim.

View your plan

Frequently Asked Questions

Questions About Your Program

Who is Likewize Device Protection?

A proud subsidiary of Likewize Corp. (formerly known as Brightstar) since 2011, Likewize Device Protection, provides phone and device protection programs for millions of subscribers around the globe. We’re backed by two A-rated insurers and support our customers through 14 call centers in 9 countries. Learn more about Likewize.

How much does it cost?

For the Complete Coverage option, a monthly premium ranging from $7.00 - $14.00 is included on your SaskTel Wireless bill. A deductible is also required when your claim is approved and your device is repaired or a replacement is authorized.

For the Basic Coverage option (no longer available for new enrollments as of 11/18/2020), a one-time service fee ranging anywhere from $79.99 to $149.99 is payable at the time of enrollment. A processing fee is also required when your service request is approved and your device is repaired or a replacement is authorized.

Please note that the repair option is only available for customers enrolled in the Complete Coverage Plan who pay the $7 monthly premium and customers enrolled in the Basic Coverage Plan who paid the $134.99 or $149.99 Service Fee. Repair option availability is determined by device make/model, type of damage and/or failure, and location of repair center. If the repair option is available, it will be presented to you at time of claim / service request. View more about costs.

Will I be charged tax on this program?

All program costs, fees, and charges are subject to applicable taxes.

When do I file a claim / service request?

If your device is lost, stolen, or damaged and you have Complete Coverage, file a claim.

If your device is damaged and you have Basic Coverage, file a service request.

You can also file a claim if your phone or device experiences an electrical or mechanical malfunction and more than 12 months has passed since the date of purchase.

A claim must be reported within sixty (60) days from the date of incident. You will have sixty (60) days to provide all information requested for claim adjudication. If you don’t take delivery of the replacement device or repair the device within sixty (60) days of claim approval, your claim will be forfeited. You are limited to two (2) losses in any rolling twelve (12) month period with a $2,500 limit per claim. When your claim limit is exhausted, your coverage will cease immediately. We will notify you that your coverage has ceased and that no future premiums are due.

A manufacturer's warranty (in-warranty) is provided by your phone manufacturer and is generally valid for 12 months from the date of purchase. Electrical or mechanical malfunctions in these first 12 months that are no cause of your own are generally covered by your manufacturer’s warranty. Details can be found in your original packaging.

How do I file a claim / service request?

Our claim / service request process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our claims / service request page.

If I receive a replacement phone as the result of an approved claim or service request, am I covered for the new phone or device?

Yes, but it’s possible that the premium / service fee and deductible / processing fee could change depending on the new retail price of your device. Please refer to your program guide for more details.

What does my program cover?

The Complete Coverage option provides coverage for loss, theft, accidental damage, and malfunction (after the manufacturer's warranty). The Basic Coverage option provides coverage for accidental damage and malfunction (after the manufacturer's warranty).

How many claims / service requests am I allowed?

Complete Coverage customers are limited to two approved claims / service requests in any rolling 12-month period. Basic Coverage customers are limited to two approved claims / service requests within the 24-month period.

When can I enroll?

Our enrollment process is quick and painless. Simply sign up when you buy your new phone or device and your coverage will start immediately. Need a little time to think it over? Enroll within 60 days of device purchase and coverage will start immediately. Please note that your device must be fully operational at the time of plan activation in order to enroll.

Will I get the same phone for an approved replacement claim / service request?

Replacements are often new but on occasion may be reconditioned. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make and model is not available, your replacement will be of like kind and quality.

Am I required to pay a deductible / processing fee before I get my device repaired or replaced?

Yes. You are required to pay a deductible / processing fee for each approved claim / service request. Remember pre-paid credit cards cannot be used to pay your processing fee.

Can I pay my processing fee with a prepaid credit card?

No. Prepaid credit cards cannot be used to pay your Processing fee.

How will I be billed?

Your plan payment will be added to your monthly SaskTel Wireless bill.

How do I cancel coverage?

Contact SaskTel at 800-727-5835 for assistance from a representative.

For Basic Coverage customers, SaskTel will provide a FULL refund to a subscriber if the following two conditions are met:
  • The customer wants to cancel within 30 days of enrollment
  • The customer has no NEW or ACCEPTED claims / service requests

What should I do with my damaged device?

If your device was accidentally damaged or experienced an out-of-warranty failure, your Service Request was approved, and you chose to replace your device, you’ll need to ship us your broken device. Shipping instructions and packing materials for returning the damaged equipment will be included with the replacement device we send you. Be sure to act quickly! Failure to do so within 30 days may result in a non-return equipment fee.

Questions About Device Repair

What determines if repair is available?

Location of repair centre, device make / model, type of damage, and repair or replacement part availability can influence the choices of replacement vs. repair. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair.

Can I go to any phone repair location?

To ensure quality, all repairs must be completed through one of Likewize’s authorized centres. When you complete your claim / service request you will be presented with repair centres in your area. Once you select a repair centre, you can visit any of their locations with a valid claim / service request and have your repair completed.

What if there’s not a repair location near me, but I don’t want to replace my device?

Don’t worry, we have repair partners who accept devices via mail. We will send you a prepaid label, all you need to do is package your device and drop it in a Canada Post mail box. It will be repaired and returned to you within 3-5 business days.

What happens if the repair provider cannot fix my device?

If your phone is unrepairable we will send you a replacement. Please note that if the device is unrepairable and you choose to have it replaced, you will be required to pay the difference between the Repair Processing Fee and Replacement Processing Fee before we can order a replacement for you.

What happens if I have an issue with my device after repair?

All repair work is guaranteed for 12 months (for enrollments in the Complete Coverage Plan on or after November 18th, 2020) by our authorized repair centres. Simply call Likewize at 877-412-5186, to file your repair warranty claim / service request.

What happens if I have an issue with my device after replacement?

Replacement devices have a guaranteed warranty for 12 months (for enrollments in the Complete Coverage Plan on or after November 18th, 2020). Simply call Likewize at 877-412-5186, to file your repair warranty claim.

Contact Us

Give us a call at 877-412-5186 or fill out the form below for fast and friendly service.







 

Resources

We’ve got all the inside info you need right here in our Resources Center. Check the library below for your program guide, insurance certificate, and other information pertinent to your plan.

This program may change or be modified during your term. Please refer to this website for the most current information. We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the complete Insurance Coverage Certificate and Service Contract. PLEASE READ THE SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT COVERED.

Claims or service requests may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. Replacement of ‘accessories’ may be with generic or non-original manufacturer accessories. If the exact model is not available, the replacement will be of like kind and quality. You are not required to purchase insurance or a service contract to activate wireless service. This coverage may provide a duplicate of other sources of coverage. If you are a Complete Coverage customer, you may cancel at any time. Basic Coverage customers can cancel within thirty (30) days of enrollment and receive a full refund if the customer has no new or accepted claims/services requests.

The Program is a repair and replacement service provided to customers of Sasktel. The insurance coverage is being provided by AIG Insurance Company of Canada., and is administered by Likewize Device Protection, Ltd. The extended warranty service contract is provided and administered by Likewize Device Protection, Ltd.