How do I Manage the Status of a Courtesy Phone?

1. Select Courtesy Phone Management from the Store Options dropdown.

2. The Courtesy Phone Management pages displays a list of courtesy phones available in the system. The various statuses are:

Not received: The courtesy phone is in transit from Brightstar

Received: The courtesy phone was received in good condition and can be reserved for a Customer

Quarantined: The courtesy phone was reported as damaged or malfunctioning upon receipt or after a diagnostic test was performed

Issued: The courtesy phone was provided to the Customer

Lost: The courtesy phone is misplaced

3. To change the status, locate the courtesy phone and click on Status to select an option from the drop-down list.

Change the status of the courtesy phone from Received to either Quarantined or Lost by updating the status as needed.

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