Exciting News! We’ve added a new service to your phone repair options. “We Come to You” repair, where a repair technician in a fully-equipped van comes to your chosen location — home or work — to repair your phone. The option is based on your location, phone model, and type of damage and will be presented at the time you file a service request/claim if available. Most repairs can be done in an hour. The ultimate convenience!
Enrolling in the Phone Protection Plan is easy! Simply sign up when you activate service on your device or within 30 days of activation and your protection starts immediately.
Please note that your device must be fully operational at the time of program activation in order to enroll.
Protection includes Accidental Damage from handling and Extended Warranty Failures.
Pricing For customers enrolled before January 29, 2025 the price is $9.00 per month.
For customers enrolled on or after January 29, 2025 the price is $11.00 per month.
Up to two approved Service Requests/Claims are permitted in any rolling 12-month period, with Processing Fees/Deductibles for each Service Request/Claim of $39.00 for screen repair and $129.00 for all other Accidental Damage from handling and Extended Warranty Failures. For full pricing, see the cost table below.
View our program guide for the full rundown of program pricing, coverage, and details.
| Retail Value | $0.00 - $3,000.00 |
|---|---|
| Monthly Service Fee Phones & Tablets | $9.00 |
| Screen Damage Repair Processing Fee Phones & Tablets | $39.00 |
| Repair/Replacement Processing Fee Phones & Tablets | $129.00 |
The Processing Fee/Deductible must be paid before your device is repaired or replaced and is non-refundable. All program costs and fees are subject to applicable taxes. A Service Request/Claim Conversion Fee of $90.00 may be charged, which is the difference between the Screen Damage Repair Processing Fee/Deductible that you paid and the applicable Repair or Replacement Processing Fee/Deductible you are required to pay because the device contains damage in addition to screen damage.
| Retail Value | $0.00 - $3,000.00 |
|---|---|
| Premium Phones & Tablets | $11.00 |
| Screen Damage Repair Processing Fee/Deductible Phones & Tablets | $39.00 |
| Repair/Replacement Processing Fee/Deductible Phones & Tablets | $129.00 |
The Processing Fee/Deductible must be paid before your device is repaired or replaced and is non-refundable. All program costs and fees are subject to applicable taxes. A Services Request/Claim Conversion Fee of $90.00 may be charged, which is the difference between the Screen Damage Repair Processing Fee/Deductible that you paid and the applicable Repair or Replacement Processing Fee/Deductible you are required to pay because the device contains damage in addition to screen damage.
Enrolling in the Phone Protection Plan is easy! Simply sign up when you activate service on your device or within 30 days of activation and your protection starts immediately.
Please note that your device must be fully operational at the time of program activation in order to enroll.
Protection includes Loss, Theft, Accidental Damage from handling and Electrical/Mechanical Malfunction (after the expiration of the manufacturer’ warranty).
Price is $15.00 per month
You are eligible for 1 Loss/Theft Service Request/Claim and 2 Accidental Damage and Warranty Malfunction in a rolling 12-month period, with Processing Fees/Deductibles for each Service Request/Claim ranging between $39.00 and $449.00.
For full pricing, see the cost table below.
View our program guide for the full rundown of program pricing, coverage, and details.
| Tier | 1 | 2 | 3 | 4 |
|---|---|---|---|---|
| Retail Value | $0.00 - $399.99 | $400.00 - $799.99 | $800.00 - $1,699.99 | $1,700.00 - $3,000.00 |
| Monthly Fee/Premium | $15.00 | $15.00 | $15.00 | $15.00 |
| Screen Repair Processing Fee/Deductible | $39.00 | $39.00 | $39.00 | $39.00 |
| Other Damage Repair Processing Fee/Deductible | $129.00 | $129.00 | $129.00 | $129.00 |
| Loss/Theft Replacement Processing Fee/Deductible | $99.00 | $199.00 | $349.00 | $449.00 |
| Non-Return Equipment Fee | $50.00 | $250.00 | $650.00 | $1500.00 |
All fees above are subject to applicable taxes.
The Processing Fees/Deductibles must be paid before your device is repaired or replaced and is non-refundable. A Service Request/Claim Conversion Fee of $90.00 may be charged, which is the difference between the Screen Damage Repair Processing Fee/Deductible that you paid and the applicable Repair or Replacement Processing Fee/Deductible you are required to pay because the device contains damage in addition to screen damage.
To review the details of coverage, plan pricing, additional fees and exclusions, visit the Terms and Conditions and Insurance Policy located within the Resources section.
Enrolling in the Phone Protection Plan featuring AppleCare Services is easy! Simply sign up when you activate service on your device and your protection starts immediately.
Please note that your device must be fully operational at the time of program activation in order to enroll.
Protection includes Accidental Damage from Handling (including liquid damage), and hardware malfunction.
Pricing is $14.00 per month, with a Processing Fees/Deductibles ranging from $39 to $449 (depending on the retail price of your device at enrollment).
Service Requests/Claims: You are eligible for unlimited Service Requests/Claims incidents of Accidental Damage from handling and Hardware Malfunction. The plan allows up to a $3,000 value limit per service request/claim depending on your tier.
View our program guide for the full rundown of program pricing, coverage, and details.
| Tier | 1 | 2 | 3 | 4 |
|---|---|---|---|---|
| Retail Value | $0.00 - $399.99 | $400.00 - $799.99 | $800.00 - $1,699.99 | $1,700.00 - $3,000.00 |
| Monthly Fee/Premium | $14.00 | $14.00 | $14.00 | $14.00 |
| Screen Repair Processing Fee/Deductible* | $39.00 | $39.00 | $39.00 | $39.00 |
| Other Damage Repair Processing Fee/Deductible | $129.00 | $129.00 | $129.00 | $129.00 |
All fees above are subject to applicable taxes.
The Processing Fees/Deductibles must be paid before your device is repaired or replaced and is non-refundable. A Service Request/Claim Conversion Fee of $90.00 may be charged, which is the difference between the Screen Damage Repair Processing Fee/Deductible that you paid and the applicable Repair or Replacement Processing Fee/Deductible you are required to pay because the device contains damage in addition to screen damage.
*Screen repair for iPhone models 12 and newer (excluding iPhone SE) refers to the front or back glass. If the service request/claim is for both front and back glass breakage repair, the deductible is $78 ($39 per repair). If these are separate service requests/claims, each repair has a $39 processing fee/deductible.
To review the details of coverage, plan pricing, additional fees and exclusions, visit the Terms and Conditions and Insurance Policy located within the Resources section.
Enrolling in the Phone Protection Plan Plus featuring AppleCare Services is easy! Simply sign up when you activate service on your device and your protection starts immediately.
Please note that your device must be fully operational at the time of program activation in order to enroll.
Protection includes Loss/Theft, Accidental Damage from Handling (including liquid damage), and hardware malfunction.
Pricing is $18.00 per month, with a Processing Fees/Deductibles ranging from $39 to $449 (depending on the retail price of your device at enrollment).
Service Requests/Claims: You are eligible to receive 1 Service Requests/Claims for Loss or Theft, unlimited Service Requests/Claims incidents of Accidental Damage from handling and Hardware Malfunction. The plan allows up to a $3,000 value limit per service request/claim depending on your tier.
Please Note: The Find My feature must be enabled on your device at time of loss in order to file a service request/claim for loss or theft.
View our program guide for the full rundown of program pricing, coverage, and details.
| Tier | 1 | 2 | 3 | 4 |
|---|---|---|---|---|
| Retail Value | $0.00 - $399.99 | $400.00 - $799.99 | $800.00 - $1,699.99 | $1,700.00 - $3,000.00 |
| Monthly Fee/Premium | $18.00 | $18.00 | $18.00 | $18.00 |
| Screen Repair Processing Fee/Deductible* | $39.00 | $39.00 | $39.00 | $39.00 |
| Other Damage Repair Processing Fee/Deductible | $129.00 | $129.00 | $129.00 | $129.00 |
| Loss/Theft Replacement Processing Fee/Deductible | $99.00 | $199.00 | $349.00 | $449.00 |
All fees above are subject to applicable taxes.
The Processing Fees/Deductibles must be paid before your device is repaired or replaced and is non-refundable. A Service Request/Claim Conversion Fee of $90.00 may be charged, which is the difference between the Screen Damage Repair Processing Fee/Deductible that you paid and the applicable Repair or Replacement Processing Fee/Deductible you are required to pay because the device contains damage in addition to screen damage.
*Screen repair for iPhone models 12 and newer (excluding iPhone SE) refers to the front or back glass. If the service request/claim is for both front and back glass breakage repair, the deductible is $78 ($39 per repair). If these are separate service requests/claims, each repair has a $39 processing fee/deductible.
To review the details of coverage, plan pricing, additional fees and exclusions, visit the Terms and Conditions and Insurance Policy located within the Resources section.
Who is Likewize Device Protection?
A proud subsidiary of Likewize Corp. (formerly known as Brightstar) since 2011, Likewize Device Protection, provides phone and device protection programs for millions of subscribers around the globe. We’re backed by two A-rated insurers and support our customers through 14 call centers in 9 countries. Learn more about Likewize.
Are there other fees I should know about?
Additional fees you may be subject to are: Non-Return Fee, Locked Device Fee, Service Request/Claim Conversion Fee and No Trouble Found Fee.
If we provide you with a replacement device and your damaged or malfunctioning device is not returned to us within thirty (30) days, you may be charged a Non-Return Equipment Fee up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment, minus any applicable Processing Fee/Deductible you have already paid.
If we provide you with a replacement device and your protected device is returned with the locking feature enabled, you may be charged a Locked Device Fee of up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment, minus any applicable Processing Fee/Deductible you have already paid.
A Service Request/Claim Conversion Fee of $90.00 may be charged, which is the difference between the Screen Damage Repair Processing Fee/Deductible that you paid and the applicable Repair or Replacement Processing Fee/Deductible you are required to pay because the device contains damage in addition to screen damage.
A No Trouble Found Fee of $25 may be charged if you are approved for a Service Request/Claim and no trouble is found with the device you bring in for repair or return to Likewize.
Will I be charged tax on this plan?
All plan costs, fees, and charges are subject to applicable taxes.
What’s protected?
Phone Protection Plan covers your device against Accidental Damage from handling and Warranty Malfunction (after the expiration of the manufacturer' warranty).
Phone Protection Plan Plus protects your devices against Loss, Theft, Accidental Damage from handling and Warranty Failures (after the expiration of the manufacturer' warranty)
The Phone Protection Plan is not available in Saskatchewan and Quebec.
In Manitoba who provides the protection coverage?
The Program in Manitoba is an insurance offering, and coverage for each plan is underwritten by Zurich Insurance Company Ltd (Canadian Branch) pursuant to an insurance policy. The insurance policy is a contract between you and Zurich Insurance Company Ltd (Canadian Branch) and not Likewize or Freedom Mobile.
When do I file a Service Request/Claim?
If your device experiences Loss/Theft*, Accidental Damage from handling, file a Service Request/Claim.
You can also file a Service Request/Claim if your device experiences an Extended Warranty Failure.
A manufacturer’s warranty (in-warranty) is provided by your phone manufacturer and is generally valid for 12 months from the date of purchase. Electrical or mechanical malfunctions in these first 12 months are generally covered by your manufacturer’s warranty. However, your particular warranty may differ, so please refer to the details that can be found in your original packaging.
*Loss/Theft only available on Phone Protection Plan Plus
How long do I have to complete a Service Request/Claim?
A Service Request/Claim must be filed within 60 days of the failure. Once you file a Service Request/Claim, you have 60 days to complete the process. This includes paying any applicable Processing Fee/Deductible and providing any information or documentation requested.
How do I submit a Service Request/Claim?
Our Service Request/Claim process is fast, easy, and secure. Simply gather your personal information, failure details, and visit our Service Request/Claim page.
If my device is repaired or replaced, is the repaired or replaced device protected?
Your repaired or replaced device is still protected as long as you are enrolled in the Phone Protection Plan.
In addition, replacements and repaired equipment come with a 12-month warranty.
In the event that the repaired device or your replacement device fails to function due to any defects in parts
or workmanship during this 12 month warranty period, we will repair it at no cost to you. Such service will not be charged against your Service Request/Claim limit.
What determines if a walk-in, we come to you, or mail-in repair option is available for my device?
Location, device make/model, type of damage, and repair part availability can influence the repair option, or if your device needs to be replaced. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair. If a repair option is not available, you will be offered a replacement device.
Do I live or work in the "We Come To You" coverage area?
WCTY generally services GTA, Vancouver, Edmonton and Calgary. Coverage area is subject to change without notice and is only approximate as other factors may apply.
How long will it take to repair my device?
Each repair is different and the time it takes depends on the device model and extent of damage. See below for the typical timing by repair method.
Walk-In Repair — 1-2 hours from the time the device is brought in to the repair store.
We Come to You Repair — Approximately one hour from the time the technician receives your device.
Mail-In Repair — Your device is repaired 3-5 days from receipt and shipped back to you via overnight delivery or the fastest delivery available in your area.
How many Service Requests/Claims am I allowed?
Phone Protection Plan: You’re protected for 2 approved Service Requests/Claims in any rolling 12 month period, based on the date of your first
fulfilled Service Request/Claim, after which your enrollment in the Phone Protection Plan will be cancelled.
Service Requests/Claims have a value limit of $3,000 per request, depending on the tier of your protected device.
Phone Protection Plan Plus: You are eligible for 1 Loss/Theft Service Request/Claim and 2 Accidental Damage and Warranty Malfunction in a rolling 12-month period. Service Requests/Claims have a value limit of $3,000 per request, depending on the tier of your protected device.
Will I get the same device for an approved Service Request/Claim if my device is replaced?
Your device will be replaced with a wireless device of like kind and quality with comparable features and functionality to the protected device and may be new or reconditioned. Your replacement device will have a 12-month replacement warranty.
When can I enroll?
The enrollment process is quick and painless. Simply sign up when you activate service on your device and your protection will start immediately.
Need a little time to think it over? Enrollment is available for 30 days after you purchase your device, so be sure to act quickly! Protection will begin immediately. Please note that your device must be fully operational and undamaged at the time of program enrollment in order to enroll.
What are the acceptable payment methods for my Processing Fee/Deductible?
All applicable Processing Fees/Deductibles must be paid with a credit card. Prepaid cards and/or cash may not be used.
How will I be billed for my Monthly Service Fee/Premium?
Your Monthly Service Fee/Premium will be added to your monthly wireless bill.
How do I cancel?
You may cancel at any time by calling Freedom Care at 1-877-946-3184. Freedom will stop charging Monthly Service Fees/Premiums for the plan as of the month following the effective date of cancellation and will not refund you any portion of the Monthly Service Fees/Premiums already paid.
What can I do online?
Lots! You can check your Monthly Service Fee/Premium and Processing Fees/Deductibles, review your plan documents, start a Service Request/Claim, and track it from start to finish. Simply go to My Plan and sign in.
Are there other fees I should know about?
Additional fees you may be subject to are: Non-Return Fee, Locked Device Fee, Service Request/Claim Conversion Fee and No Trouble Found Fee.
If we provide you with a replacement device and your damaged or malfunctioning device is not returned to us within thirty (30) days, you may be charged a Non-Return Equipment Fee up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment, minus any applicable Processing Fee/Deductible you have already paid.
If we provide you with a replacement device and your protected device is returned with the locking feature enabled, you may be charged a Locked Device Fee of up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment, minus any applicable Processing Fee/Deductible you have already paid.
A Service Request/Claim Conversion Fee of $90.00 may be charged, which is the difference between the Screen Damage Repair Processing Fee/Deductible that you paid and the applicable Repair or Replacement Processing Fee/Deductible you are required to pay because the device contains damage in addition to screen damage.
Will I be charged tax on this plan?
All plan costs, fees, and charges are subject to applicable taxes.
What’s protected?
Phone Protection Plan featuring AppleCare Services protects your device against Accidental Damage from hardware malfunction
Phone Protection Plan Plus featuring AppleCare Services protects your devices against Loss, Theft, Accidental Damage from handling and hardware malfunction
In Manitoba who provides the protection coverage?
The Program in Manitoba is an insurance offering, and coverage for each plan is underwritten by Zurich Insurance Company Ltd (Canadian Branch) pursuant to an insurance policy. The insurance policy is a contract between you and Zurich Insurance Company Ltd (Canadian Branch) and not Likewize or Freedom Mobile.
When do I file a Service Request/Claim?
If your device is Lost/Stolen, experiences Accidental Damage from handling or Warranty Malfunction, file a Service Request/Claim
A manufacturer’s warranty (in-warranty) is provided by your phone manufacturer and is generally valid for 12 months from the date of purchase. Electrical or mechanical malfunctions in these first 12 months are generally covered by your manufacturer’s warranty. However, your particular warranty may differ, so please refer to the details that can be found in your original packaging.
*Loss/Theft only available on Phone Protection Plan Plus featuring AppleCare Services.
How long do I have to complete a Service Request/Claim?
A Service Request/Claim must be filed within 60 days of the failure. Once you file a Service Request/Claim, you have 60 days to complete the process. This includes paying any applicable Processing Fee/Deductible and providing any information or documentation requested.
How do I know if I file a Service Request/Claim with Apple or with Likewize?
File a Service Request/Claim with Apple if:
File a Service Request/Claim with Likewize if:
The above is provided as a guide. You must have available Service Requests/Claims per the terms and conditions of your plan.
You can always log on to My Plan to determine your available Service Requests/Claims and how to file.
How do I file a Service Request/Claim with Apple?
To file a Service Request with Apple:
How do I file a Service Request/Claim with Likewize?
Our Service Request/Claim process is fast, easy, and secure. Simply visit our Service Request/claim page, provide information about your protected device, including details about what happened, pay the applicable Processing Fee/Deductible, and follow the directions to get your device repaired or replaced.
If I receive a replacement device as the result of an approved Service Request/Claim, is the new device protected?
Your warranty with Apple is guaranteed against malfunction as long as you are actively enrolled in the Mobile Protection Plus featuring AppleCare Services Plan. If you exit the program, your warranty with Apple is the remainder of the 12-month warranty or 90 days, whichever is greater. If your replacement device malfunctions during this time, please call Apple at 1-800-263-3394.
I enrolled in the program, but Apple doesn’t show my enrollment when I call or visit a store?
If you enrolled in the program in the last couple of days, your enrollment may not yet be showing up in the AppleCare Services system. This may take 1-2 days. To allow the Apple representative to assist you, please provide proof of purchase showing that you recently enrolled in the AppleCare Services Program.
What determines if a walk-in, we come to you, or mail-in repair option is available for my device?
Location, device make/model, type of damage, and repair part availability can influence the repair option, or if your device needs to be replaced. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair. If a repair option is not available, you will be offered a replacement device.
Do I live or work in the "We Come To You" coverage area?
WCTY generally services GTA, Vancouver, Edmonton and Calgary. Coverage area is subject to change without notice and is only approximate as other factors may apply.
How many Service Requests/Claims are permitted?
For Phone Protection Plan featuring AppleCare Services: You are eligible for unlimited Service Requests/Claims incidents of Accidental Damage from handling and Hardware Malfunction. The plan allows up to a $3,000 value limit per service request/claim depending on your tier.
For Phone Protection Plan Plus featuring AppleCare Services: You are eligible to receive 2 Service Requests/Claims for Loss or Theft, unlimited Service Requests/Claims incidents of Accidental Damage from handling and Hardware Malfunction. The plan allows up to a $3,000 value limit per service request/claim depending on your tier.
Will I get the same device for an approved Service Request/Claim if my device is replaced?
Your device will be replaced with a wireless device of like kind and quality with comparable features and functionality to the protected device and may be new or reconditioned. Your replacement device will have a 12-month replacement warranty.
When can I enroll?
The enrollment process is quick and painless. Simply sign up when you activate service on your device and your protection will start immediately.
Need a little time to think it over? Enrollment is available for 30 days after you purchase your device, so be sure to act quickly! Protection will begin immediately. Please note that your device must be fully operational and undamaged at the time of program enrollment in order to enroll.
What are the acceptable payment methods for my Processing Fee/Deductible?
All applicable Processing Fees/Deductibles must be paid with a credit card. Prepaid cards and/or cash may not be used.
How will I be billed for my Monthly Service Fee/Premium?
Your Monthly Service Fee/Premium will be added to your monthly wireless bill.
How do I cancel?
You may cancel at any time by calling Freedom Care at 1-877-946-3184. Freedom will stop charging Monthly Service Fees/Premiums for the plan as of the month following the effective date of cancellation and will not refund you any portion of the Monthly Service Fees/Premiums already paid.
What can I do online?
Lots! You can check your Monthly Service Fee/Premium and Processing Fees/Deductibles, review your plan documents, start a Service Request/Claim, and track it from start to finish. Simply go to My Plan and sign in.
For the fastest service, file a service request/claim or check the status of your service request/claim online. If you have questions about your protection plan, you can find complete terms and conditions in the Resources area. For other questions, fill out the form below.
We’ve got all the inside info you need right here in our Resources Center. Check the library below for your program guide, terms and conditions and other information pertinent to your plan.
The program may be modified during your term. Please refer to this website for the most current information. We will not provide service for damage caused directly or indirectly by any of the limitations and exclusions listed in the Phone Protection Plan Terms and Conditions. PLEASE READ THE TERMS AND CONDITIONS BELOW CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT PROTECTED.
The Program is a repair service provided to customers of Freedom Mobile, Inc. pursuant to a service contract. The service contract is provided by Freedom Mobile and administered by Likewize Device Protection, Ltd.
In Manitoba, the protection is provided through an insurance policy underwritten by Zurich Insurance Company Ltd (Canadian Branch) pursuant to an insurance policy. The insurance policy is a contract between you and Zurich Insurance Company Ltd (Canadian Branch) and not Likewize or Freedom Mobile.
Service request/Claim may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. Replacement of ‘accessories’ may be with generic or non-original manufacturer accessories. If the exact model is not available, the replacement will be of like kind and quality. You are not required to purchase the protection program to activate wireless service. This protection may provide a duplicate of other sources of protection. You may cancel at any time.
This completed form is sometimes requested when you file a service request. It protects customers from false service requests.To ensure secure and expedited service, please submit all requested documentation through My Plan