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We’re excited to announce that Brightstar is now Likewize. Rest assured, your device protection plan hasn’t changed but you will notice our new name and look across all our communications.

Program Overview

Enrolling in a Mobile Protection Plan is easy! Simply sign up when you buy your new phone or device and your protection starts immediately. Please note that your device must be fully operational at the time of program activation in order to enroll.

Select Your Plan

Click on your plan below to see your program overview.

If you are not sure which Mobile Protection Plan you are enrolled in, log in to My Plan.

Protection includes accidental damage and malfunction (after the manufacturer's warranty expires).

Pricing ranges from $7.99 to $12.99 per month, with a Processing Fee ranging from $49.00 to $449.00 for each approved Service Request (depending upon the retail price of your device).

Up to 2 repairs or replacements permitted in any rolling 12-month period, with up to a $2,500.00 value limit per Service Request.

View our Program Guide for the full rundown of plan pricing, protection and details.

 

Device Retail Price (unsubsidized)

$0.00 -
$499.99

$500.00 -
$749.99

$750.00 -
$1,099.99

$1,100.00 -
$1,699.99

$1,700.00 & Higher

Monthly Subscriber Fee

$7.99

$8.99

$9.99

$11.99

$12.99

Repair Processing Fee

$49.00

$69.00

$79.00

$99.00

$199.00

Replacement Processing Fee

$49.00

$99.00

$149.00

$249.00

$449.00

Non-Return Device Fee

$100.00

$400.00

$400.00

$500.00

$500.00

Locked Device Fee

$100.00

$400.00

$400.00

$500.00

$500.00

 

All pricing and fees are subject to applicable taxes. Up to a $2,500 value limit per Service Request.

Protection includes accidental damage and malfunction (after the manufacturer's warranty expires).

Pricing ranges from $7.99 to $9.99 per month, with a Processing Fee ranging from $49.00 to $200.00 for each approved Service Request (depending upon the retail price of your device).

Up to 2 replacements permitted in any rolling 12-month period, with up to a $1,600.00 value limit per Service Request.

View our program guide for the full rundown of plan pricing, protection and details.

Retail Value

$0 - $349.99

$350.00 - $549.99

$550.00 - $1,500.00

(iPhone)
$450.00 - $749.99
(iPhone Advanced)
$750.00 - $1,600.00
Monthly Subscriber Fee

$7.99

$7.99

$9.99

$9.99

$9.99

Replacement Processing Fee

$49.00

$99.00

$149.00

$149.00

$200.00

 

All pricing and fees are subject to applicable taxes. Up to a $1,600 value limit per Service Request.

Protection includes lost, stolen, accidental damage, and malfunction (after the manufacturer's warranty expires).

Pricing ranges from $9.99 to $18.99 per month, with a Processing Fee ranging from $49.00 to $599.00 for each approved Service Request (depending on the retail price of your device).

Up to 2 repairs or replacements are permitted in any rolling 12-month period, with up to a $2,500.00 value limit per Service Request.

View our Program Guide for the full rundown of plan pricing, protection and details.

 
Device Retail Price (unsubsidized)

$0.00 - $499.99

$500.00 - $749.99

$750.00 - $1,099.99

$1,100.00 - $1,699.99

$1,700.00 & Higher

Monthly Subscriber Fee

$9.99

$11.99

$13.99

$16.99

$18.99

Repair Processing Fee

$49.00

$69.00

$79.00

$99.00

$199.00

Replacement Processing Fee

$49.00

$99.00

$149.00

$249.00

$449.00

Lost/Stolen Processing Fee

$149.00

$199.00

$249.00

$399.00

$599.00

Non-Return Device Fee

$100.00

$400.00

$400.00

$500.00

$500.00

Locked Device Fee

$100.00

$400.00

$400.00

$500.00

$500.00

 

All pricing and fees are subject to applicable taxes. Up to a $2,500 value limit per Service Request.

Protection includes loss, theft, accidental damage and malfunction (after the manufacturer's warranty expires).

Pricing ranges from $9.99 to $11.99 per month, with a Replacement Processing Fee ranging from $49.00 to $200.00 for each approved Service Request (depending upon the retail price of your device).

Up to 2 replacements are permitted in any rolling 12-month period, with up to a $1,600.00 value limit per Service Request.

View our program guide for the full rundown of plan pricing, protection and details.

Retail Value

$0 - $349.99

$350.00 - $549.99

$550.00 - $1,500.00

(iPhone)
$450.00 - $749.99
(iPhone Advanced)
$750.00 - $1,600.00
Monthly Subscriber Fee

$9.99

$9.99

$11.99

$11.99

$11.99

Replacement Processing Fee

$49.00

$99.00

$149.00

$149.00

$200.00

 

All pricing and fees are subject to applicable taxes. Up to a $1,600 value limit per Service Request.

Protection includes lost, stolen, accidental damage, and warranty malfunction.

Pricing ranges from $11.99 to $18.99 per month, with a Processing Fee ranging from $39.00 to $599.00. For a full pricing breakdown, including your repair and replacement Processing Fees, see the cost table below.

Service Requests You are eligible to receive 3 approved Service Requests in a rolling 12-month period, 2 of which may be for damage and 1 of which may be for lost/stolen. Warranty Malfunction Service Requests performed do not count towards this limit. Up to a $3,000 value limit per Service Request.

Please Note: You must enable the Find my feature on your device at the time you enroll to be eligible for Lost or Stolen Service Requests.

View our Program Guide for the full rundown of plan pricing, protection and details.

 
Device Retail Price
(unsubsidized)

$0.00 - $749.99

$750.00 - $1,099.99

$1,100.00 -
$1,699.99

$1,700.00 &
Higher

Monthly Subscriber Fee

$11.99

$13.99

$16.99

$18.99

iPhone Repair Processing Fee
(iPhone screen only)

$39.00

$39.00

$39.00

$39.00

iPhone Repair Processing Fee
(All other damage )

$129.00

$129.00

$129.00

$129.00

iPad Repair Processing Fee
(Screen, all other damage)

$49.00

$49.00

$49.00

$49.00

Warranty Malfunction Processing Fee

$0.00

$0.00

$0.00

$0.00

Lost/Stolen Replacement Processing Fee

$199.00

$249.00

$399.00

$599.00

Non-Return Device Fee
Up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment.
Locked Device Fee
Up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment.

My Plan

View your program details and check the status of a Service Request.

View your plan

Frequently Asked Questions

Who is Likewize Device Protection?

A proud subsidiary of Likewize Corp. (formerly known as Brightstar) since 2011, Likewize Device Protection, provides phone and device protection programs for millions of subscribers around the globe. We’re backed by two A-rated insurers and support our customers through 14 call centers in 9 countries. Learn more about Likewize.

Questions About Your MPP or MPP+ Plan

How much does it cost?

Subscribers enrolled in Mobile Protection Plan pay a low Monthly Subscriber Fee with prices ranging from $7.99 to $12.99 dependent upon the device’s retail value at the point of sale.

Subscribers enrolled in Mobile Protection Plan Plus pay a low Monthly Subscriber Fee with prices ranging from $9.99 to $18.99 dependent upon the device’s retail value at the point of sale.

Please note that a Processing Fee is also required when your Service Request is approved and a replacement or repair is authorized. View more about costs.

Are there other fees I should know about?

Additional fees you may be subject to are: Non-Return Fee, Locked Device Fee, and Service Request Conversion Fee.

If your damaged or malfunctioning device is not returned to us within forty-five (45) days, you may be charged a Non-Return Equipment Fee of up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment.

If your protected device is returned with the locking feature enabled, you may be charged a Locked Device Fee of up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment.

The Service Request Conversion Fee is the difference between the repair fee and the replacement fee, in instances where the device cannot be repaired, if you elect to have your device replaced.

Will I be charged tax on this plan?

All plan costs, fees, and charges are subject to applicable taxes.

What's protected?

For Mobile Protection Plan, protection includes accidental damage and malfunction (after the manufacturer's warranty expires). For Mobile Protection Plan Plus, protection includes lost, stolen, accidental damage, and malfunction (after the manufacturer's warranty expires).

If you reside in Manitoba or Saskatchewan, your Mobile Protection program is a combination of insurance and service contract. For Mobile Protection Plan, the insurance provides protection for accidental damage and is underwritten by AIG Insurance Company of Canada. For Mobile Protection Plan Plus, the insurance provides protection for lost, stolen, and accidental damage and is underwritten by AIG Insurance Company of Canada. The insurance portion of your protection is a contract between you and AIG Insurance Company of Canada and not Likewize or GLENTEL Inc.

Mobile Protection Plan Plus is not available in Quebec.

When do I file a Service Request?

Mobile Protection Plan and Mobile Protection Plan Plus
If your device is accidentally damaged, file a Service Request. You can also file a Service Request if your device experiences an electrical or mechanical malfunction and more than 12 months has passed since the date of purchase. If you have Mobile Protection Plan Plus, you can file a Service Request if your phone is lost or stolen.

A manufacturer's warranty (in-warranty) is provided by your phone manufacturer and is generally valid for 12 months from the date of purchase. Electrical or mechanical malfunctions in these first 12 months that are no cause of your own are generally covered by your manufacturer’s warranty. Details can be found in your original packaging.

How do I submit a Service Request?

Our Service Request process is fast, easy, and secure. Simply gather your personal information, failure details, and visit our Service Request page.

If I receive a replacement phone as the result of an approved Service Request, am I protected for the new device?

Yes, but it’s possible that the Monthly Subscriber Fee and Processing Fee could change depending on the new retail price of your device. Please refer to your program guide for more details.

What determines if the repair option is available?

Location, device make/model, type of damage, and repair or replacement part availability can influence the choices of replacement vs. repair. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair.

How soon will I receive my replacement?

If your replacement Service Request is approved, your replacement will be shipped to you within 2 to 10 business days in Canada. You can also get it sooner on the weekend, for an additional fee.

What if there’s not a repair location near me, but I don’t want to replace my device?

Don’t worry, we have repair partners who accept devices via mail. We will send you a prepaid label, all you need to do is package your device and drop it in a Canada Post mail box. It will be repaired and returned to you within 3 to 5 business days after we’ve received it.

What happens if I have an issue with my device after repair?

All repair work is guaranteed for 12 months. Simply call Likewize at 1-855-562-1955 or go online to file your repair warranty Service Request.

How will I be charged?

When you enroll in the program, you’ll be charged a prorated Monthly Subscriber Fee on your credit card based on the date of purchase to the end of the month. The Monthly Subscriber Fee will be charged directly to the same credit card on the first of each subsequent month by Likewize, the Program Administrator.

How many Service Requests can I submit per year?

Your plan provides up to 2 replacements or repairs within a rolling 12-month period for any failure protected under the terms and conditions. Replacements processed under the manufacturer’s warranty are not fulfilled by Likewize and do not count towards your Service Request limit.

NOTE: To see Service Request limits for Mobile Protection Plan Plus featuring AppleCare Services, please refer to the FAQs for that plan.

What kind of replacement device will I receive?

Your replacement will be new or reconditioned. Reconditioned devices look and function like new, with a 90-day replacement warranty. If the exact make and model of your device is not available, your replacement will be of like kind and quality, or better.

Can I purchase Mobile Protection Plan Plus in all provinces?

Mobile Protection Plan Plus is offered in all provinces except for Quebec.

What’s not protected?

While our plan includes an impressive range of failures, there are a few exceptions. Any normal wear and tear or pre-existing damage is not protected. Other exclusions apply. You can refer to your plan’s terms and conditions for all the details. You can also call us at 1-855-562-1955 and we will gladly answer any questions you may have.

Can I cancel my protection plan?

Your Mobile Protection program protects your valuable device and provides peace of mind. You can cancel at any time by calling 1-855-562-1955 during normal business hours.

Questions About Your MPP+ featuring AppleCare Services Plan

How much does it cost?

Subscribers pay a low Monthly Subscriber Fee with prices ranging from $11.99 to $18.99 depending on the device's retail value at the point of sale.

Please note that a non-refundable Processing Fee is also required when your Service Request is approved and a replacement or repair is authorized. View more about costs.

Are there other fees I should know about?

Additional fees you may subject to are: Non-Return Fee, Locked Device Fee, Service Request Conversion Fee, and No Trouble Found Fee.

If your original equipment is not received within forty-five (45) days, you will be charged a Non-Return Equipment Fee of up to the non-subsidized, non-discounted retail price of the enrolled device at the time of enrollment.

If your protected device is returned with the locking feature enabled, you may be charged a Locked Device Fee of up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment.

A No Trouble Found Fee of $100 may be charged if you are approved for a Service Request and no trouble is found with the device you return to us or bring in for repair.

The Service Request Conversion Fee is the difference between the screen repair fee and repair processing fee.

Will I be charged tax on this plan?

All plan costs, fees, and charges are subject to applicable taxes.

What's protected?

For Mobile Protection Plan Plus featuring AppleCare Services, protection includes lost, stolen, accidental damage, and warranty malfunction.

If you reside in Manitoba or Saskatchewan, Mobile Protection Plan Plus featuring AppleCare Services is a combination of insurance and service contract. The insurance provides protection for lost, stolen, and accidental damage and is underwritten by AIG Insurance Company of Canada. The insurance portion of your protection is a contract between you and AIG Insurance Company of Canada and not Likewize or GLENTEL Inc.

Mobile Protection Plan Plus featuring AppleCare Services is not available in Quebec.

What AppleCare Services benefits are included in my program?
You’re entitled to the following benefits direct from Apple:
  • Service and support direct from Apple for accidental damage warranty Service Requests.
  • Unlimited warranty malfunction Service Requests. These Service Requests do not count towards your limit and you do not have to pay a Processing Fee.
  • 24/7 priority access to Apple experts via chat or phone.
  • Apple-certified repair or replacement with Express Replacement Service.
  • Service at Apple Stores and Apple Authorized Service Providers.

When do I file a Service Request?

File a Service Request if your device is accidentally damaged, lost, stolen, or experiences a warranty malfunction.

With Mobile Protection Plan Plus featuring AppleCare Services, your Apple device is protected for mechanical or electrical malfunctions. If your device malfunctions during this time, you can file a Service Request directly with Apple. Warranty Malfunction Service Requests filed within this period do not require a Processing Fee and do not count towards your Service Request limits.

How do I know if I file a Service Request with Apple or with Likewize?
File a Service Request with Apple if:
  • You have accidental damage
  • Your device is experiencing an electrical or mechanical malfunction
File a Service Request with Likewize if:
  • Your device is lost or stolen at any time during your enrollment in the plan
The above is provided as a guide. You must have available Service Requests per the terms and conditions of your plan.

You can always log on to My Plan or call Likewize at 1-855-562-1955 to determine your available Service Requests and where to file.
How do I submit a Service Request with Apple?
To file a Service Request with Apple:
  1. The best place to start is getsupport.apple.com. Just answer a few questions and you’ll be presented with options to help resolve your issue.
  2. Go to locate.apple.com to find an Apple Store or Apple Authorized Service Provider near you.
  3. Call 1-800-APL-CARE to speak directly to an AppleCare Advisor.

How do I submit a Service Request with Likewize?

Our Service Request process is fast, easy, and secure. Simply visit our Service Request page, provide information about your protected device and details about what happened, pay the applicable Processing Fee, and follow the directions to get your device replaced.

If I receive a replacement device as the result of an approved Service Request, is the new device protected?

Your warranty with Apple is guaranteed against malfunction as long as you are actively enrolled in the Mobile Protection Plus featuring AppleCare Services Plan. If you exit the program, your warranty with Apple is the remainder of the 12 month warranty or 90 days, whichever is greater. If your replacement device malfunctions during this time period, please call Apple at 1-800-APL-CARE.

I enrolled in the program but Apple doesn’t show my enrollment when I call or visit a store?

If you enrolled in the program in the last couple of days, your enrollment may not yet be showing up in the AppleCare Services system. This may take 1-2 days. To allow the Apple representative to assist you, please provide a proof of purchase showing that you recently enrolled in the AppleCare Services Program.

What determines if a repair option is available once my AppleCare Services portion of the plan expires?

Location, device make/model, type of damage, and repair or replacement part availability can influence the choices of replacement vs. repair. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair.

How soon will I receive my replacement?

If your replacement Service Request is approved, your replacement will be delivered to you within 2 to 3 business days in Canada. You can also get it sooner – overnight or on the weekend, for an additional fee.

What if there’s not a repair location near me?

Don’t worry, Likewize and Apple have repair partners who accept devices via mail. You will receive a prepaid label, all you need to do is package your device and mail it according to the instructions provided. It will be repaired and returned to you within 3 to 5 business days after we’ve received it.

What happens if I have an issue with my device after repair?

All repair work is guaranteed for 12 months. Simply call either Likewize at 1-855-562-1955 or Apple at 1-800-APL-CARE, depending on who repaired your device

How will I be charged?

When you enroll in the program, you’ll be charged a prorated Monthly Subscriber Fee on your credit card based on the date of purchase to the end of the month. The Monthly Subscriber Fee will be charged directly to the same credit card on the first of each subsequent month by Likewize, the Program Administrator.

How many Service Requests can I submit?

You are eligible to receive 3 approved Service Requests in a rolling 12 month period, 2 of which may be for damage and 1 of which may be for lost/stolen. Warranty Malfunction Service Requests performed do not count towards this limit.

What kind of replacement device will I receive?

Your warranty with Apple is guaranteed against malfunction as long as you are actively enrolled in the Mobile Protection Plus featuring AppleCare Services Plan. If you exit the program, your warranty with Apple is the remainder of the 12 month warranty or 90 days, whichever is greater. If your replacement device malfunctions during this time period, please call Apple at 1-800-APL-CARE.

Can I enroll in Mobile Protection Plan Plus featuring AppleCare Services in all provinces?

Mobile Protection Plan Plus featuring AppleCare Services is offered in all provinces except Quebec.

What’s not protected?

While our plan protects against an impressive range of failures, there are a few exceptions. Any normal wear and tear or pre-existing damage is not protected. Other exclusions apply. You can refer to your plan’s terms and conditions for all the details. You can also call us at 1-855-562-1955 and we will gladly answer any questions you may have.

Can I cancel my protection plan?

Your Mobile Protection program protects your valuable device and provides peace of mind. You can cancel at any time by calling 1-855-562-1955 during normal business hours.

Questions About This Website

What can I do online?

Lots! You can check your Monthly Subscriber Fee and Processing Fee, review your plan documents, start a Service Request, and track it from start to finish. Simply go to My Plan and log on.

How do I change my personal information?

Log on to My Plan and select Update Profile.

Still didn’t find what you were looking for?

Our customer care representatives are here to assist. Call the Likewize Device Protection Customer Care Center at 855-562-1955 Monday through Friday 8am to midnight ET, Saturday – 8am to 10pm ET and Sunday – Noon – 10pm ET

Contact Us

Give us a call at 1-855-562-1955 or fill out the form below for fast and friendly service.








 

Resources

We’ve got all the inside info you need right here in our Resources Center. Check the library below for your guide, insurance certificate, service contract and other information pertinent to your plan.

This Program may change or be modified during your term. Please refer to this website for the most current information. We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the Service Contract and/or Insurance Policy. PLEASE READ THE SERVICE CONTRACT AND INSURANCE POLICY (IF APPLICABLE) CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT PROTECTED.

Service requests may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. Replacement of ‘accessories’ may be with generic or non-original manufacturer accessories. If the exact model is not available, the replacement will be of like kind and quality. You are not required to purchase the protection program to activate wireless service. This protection may provide a duplicate of other sources of protection. You may cancel at any time.

The Program is a repair and replacement service provided to customers of GLENTEL, Inc. In all provinces other than Manitoba and Saskatchewan, the Program is provided by GLENTEL pursuant to a service contract and administered by Likewize Device Protection, Ltd. In Manitoba and Saskatchewan, the Program is a combined insurance and service contract offering. For Mobile Protection Plan, protection for Malfunction (after the manufacturer’s warranty expires) is provided pursuant to a service contract and protection for Accidental Damage is underwritten by AIG Insurance Company of Canada (120 Bremner Blvd., Suite 2200, Toronto, Ontario M5J 0A8 416-596-3000) pursuant to an insurance policy. For Mobile Protection Plan Plus, protection for Malfunction (after the manufacturer’s warranty expires) is provided pursuant to a service contract and protection for Lost, Stolen, and Accidental Damage is underwritten by AIG Insurance Company of Canada pursuant to an insurance policy. For Mobile Protection Plan Plus featuring AppleCare Services, protection for In-Warranty and Out-of-Warranty Malfunctions is provided pursuant to a service contract and protection for Lost, Stolen, and Accidental Damage is underwritten by AIG Insurance Company of Canada pursuant to an insurance policy. The insurance portion of your protection is a contract between you and AIG Insurance Company of Canada and not Likewize or GLENTEL.

Mobile Protection Plan

Mobile Protection Plan Plus

Mobile Protection Plan Plus featuring AppleCare Services