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Program Overview

Enrolling in a Mobile Protection Plan is easy! Simply sign up when you buy your new device and protection starts immediately.

Select Your Plan

Click on your plan below to see your program overview.

If you are not sure which Mobile Protection Plan you are enrolled in, log in to My Plan.

Protection includes accidental damage and malfunction (after the manufacturer's warranty expires).

Pricing ranges from $7.99 to $12.99 per month, with a Processing Fee ranging from $49 to $449 for each approved Service Request (depending on the retail price of your device at enrollment).

Up to a total of 2 fulfillments (repair or replacement) permitted in any rolling 12-month period, with up to a $2,500 value limit per Service Request.

View our Program Guide for the full rundown of plan pricing, protection and details.

 

Device Retail Price (unsubsidized)

$0 -
$499.99

$500 -
$749.99

$750 -
$1,099.99

$1,100 -
$1,699.99

$1,700 & Higher

Monthly Subscriber Fee

$7.99

$8.99

$9.99

$11.99

$12.99

Repair Processing Fee

$49

$69

$79

$99

$199

Replacement Processing Fee

$49

$99

$149

$249

$449

Non-Return Device Fee

$100

$400

$400

$500

$500

Locked Device Fee

$100

$400

$400

$500

$500

 

All pricing and fees are subject to applicable taxes. Up to a $2,500 value limit per Service Request.

Protection includes malfunction (after the manufacturer's warranty expires), and accidental physical and liquid damage.

Pricing ranges from $7.99 to $12.99 per month, with a Deductible ranging from $49 to $449 for each approved Claim (depending on the retail price of your device at enrollment).

Up to a total of 2 fulfillments (repair or replacement) permitted in any rolling 12-month period, with up to a $2,500 value limit per Claim.

View our Program Guide for the full rundown of plan pricing, protection and details.

 

Device Retail Price (at Enrollment)

$0 -
$499.99

$500 -
$749.99

$750 -
$1,099.99

$1,100 -
$1,699.99

$1,700 & Higher

Monthly Premium

$7.99

$8.99

$9.99

$11.99

$12.99

Repair Deductible

$49

$69

$79

$99

$199

Replacement Deductible

$49

$99

$149

$249

$449

Non-Return Device Fee

Up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment

Locked Device Fee

Up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment

 

All pricing and fees are subject to applicable taxes. Up to a $2,500 value limit per Claim.

Protection includes electrical and mechanical malfunction (after the manufacturer's warranty expires). As of November 1, 2022, protection also includes accidental physical and liquid damage.

Pricing ranges from $7.99 to $12.99 per month, with a Processing Fee ranging from $49 to $449 for each approved Service Request/Claim (depending on the retail price of your device at enrollment).

Up to a total of 2 fulfillments (repair or replacement) permitted in any rolling 12-month period, with up to a $2,500 value limit per Service Request.

View our Program Guide for the full rundown of plan pricing, protection and details.

 

Device Retail Price (unsubsidized)

$0 -
$499.99

$500 -
$749.99

$750 -
$1,099.99

$1,100 -
$1,699.99

$1,700 & Higher

Monthly Subscriber Fee

$7.99

$8.99

$9.99

$11.99

$12.99

Repair Processing Fee

$49

$69

$79

$99

$199

Replacement Processing Fee

$49

$99

$149

$249

$449

Non-Return Device Fee

$100

$400

$400

$500

$500

Locked Device Fee

$100

$400

$400

$500

$500

 

All pricing and fees are subject to applicable taxes. Up to a $2,500 value limit per Service Request.

Protection includes accidental damage and malfunction (after the manufacturer's warranty expires).

Pricing ranges from $7.99 to $9.99 per month, with a Processing Fee ranging from $49 to $200 for each approved Service Request (depending upon the retail price of your device).

Up to 2 replacements permitted in any rolling 12-month period, with up to a $1,600 value limit per Service Request.

View our Program Guide for the full rundown of plan pricing, protection and details.

Retail Value

$0 - $349.99

$350 - $549.99

$550 - $1,500

(iPhone)
$450 - $749.99
(iPhone Advanced)
$750 - $1,600
Monthly Subscriber Fee

$7.99

$7.99

$9.99

$9.99

$9.99

Replacement Processing Fee

$49

$99

$149

$149

$200

 

All pricing and fees are subject to applicable taxes. Up to a $1,600 value limit per Service Request.

Protection includes lost, stolen, accidental damage, and malfunction (after the manufacturer's warranty expires).

Pricing ranges from $9.99 to $18.99 per month, with a Processing Fee ranging from $49 to $599 for each approved Service Request (depending on the retail price of your device at enrollment).

Up to a total of 2 fulfillments (repair or replacement) are permitted in any rolling 12-month period, with up to a $2,500 value limit per Service Request.

View our Program Guide for the full rundown of plan pricing, protection and details.

Device Retail Price (unsubsidized)

$0 -
$499.99

$500 -
$749.99

$750 -
$1,099.99

$1,100 -
$1,699.99

$1,700 & Higher

Monthly Subscriber Fee

$9.99

$11.99

$13.99

$16.99

$18.99

Repair Processing Fee

$49

$69

$79

$99

$199

Replacement Processing Fee

$49

$99

$149

$249

$449

Lost/Stolen Processing Fee

$149

$199

$249

$399

$599

Non-Return Device Fee

$100

$400

$400

$500

$500

Locked Device Fee

$100

$400

$400

$500

$500

 

All pricing and fees are subject to applicable taxes. Up to a $2,500 value limit per Service Request.

Protection includes loss, theft, malfunctions (after the manufacturer's warranty expires), and accidental physical and liquid damage.

Pricing ranges from $9.99 to $18.99 per month, with a Deductible ranging from $49 to $599 for each approved Claim (depending on the retail price of your device at enrollment).

Up to a total of 2 fulfillments (repair or replacement) are permitted in any rolling 12-month period, with up to a $2,500 value limit per Claim.

View our Program Guide for the full rundown of plan pricing, protection and details.

Device Retail Price (at Enrollment)

$0 -
$499.99

$500 -
$749.99

$750 -
$1,099.99

$1,100 -
$1,699.99

$1,700 & Higher

Monthly Premium

$9.99

$11.99

$13.99

$16.99

$18.99

Repair Deductible

$49

$69

$79

$99

$199

Replacement Deductible

$49

$99

$149

$249

$449

Loss/Theft Deductible

$149

$199

$249

$399

$599

Non-Return Device Fee

Up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment

Locked Device Fee

Up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment

 

All pricing and fees are subject to applicable taxes. Up to a $2,500 value limit per Claim.

Protection includes loss, theft, accidental damage and malfunction (after the manufacturer's warranty expires).

Pricing ranges from $9.99 to $11.99 per month, with a Replacement Processing Fee ranging from $49 to $200 for each approved Service Request (depending on the retail price of your device at enrollment).

Up to 2 replacements are permitted in any rolling 12-month period, with up to a $1,600 value limit per Service Request.

View our Program Guide for the full rundown of plan pricing, protection and details.

Retail Value

$0 - $349.99

$350 - $549.99

$550 - $1,500

(iPhone)
$450 - $749.99
(iPhone Advanced)
$750 - $1,600
Monthly Subscriber Fee

$9.99

$9.99

$11.99

$11.99

$11.99

Replacement Processing Fee

$49

$99

$149

$149

$200

 

All pricing and fees are subject to applicable taxes. Up to a $1,600 value limit per Service Request.

Protection includes lost, stolen, accidental damage, and warranty malfunction.

Pricing ranges from $11.99 to $18.99 per month, with a Processing Fee ranging from $39 to $599 (depending on the retail price of your device at enrollment).

Service Requests You are eligible to receive 3 approved Service Requests in a rolling 12-month period, 2 of which may be for Accidental Damage and 1 of which may be for Loss/Theft. Warranty Malfunction Service Requests performed do not count towards this limit. Up to a $3,000 value limit per Service Request.

Please Note: The Find My feature must be enabled on your device at time of loss in order to file a claim for loss or theft.

View our Program Guide for the full rundown of plan pricing, protection and details.

 
Device Retail Price
(unsubsidized)

$0 -
$749.99

$750 -
$1,099.99

$1,100 -
$1,699.99

$1,700 & Higher

Monthly Subscriber Fee

$11.99

$13.99

$16.99

$18.99

iPhone Repair
Processing Fee
(Screen only)

$39

$39

$39

$39

iPhone Repair Processing Fee
(All other damage )

$129

$129

$129

$129

iPad Repair Processing Fee
(Screen, all other damage)

$49

$49

$49

$49

Warranty Malfunction Processing Fee

$0

$0

$0

$0

Lost/Stolen Replacement Processing Fee

$199

$249

$399

$599

Non-Return Device Fee
Up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment.
Locked Device Fee
Up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment.

All pricing and fees are subject to applicable taxes.

Protection includes loss, theft, accidental damage, (including liquid damage), and warranty malfunctions, including where the capacity of the battery to hold a charge is less than 80%.

Pricing ranges from $11.99 to $18.99 per month, with a Deductible ranging from $39 to $599 (depending on the retail price of your device at enrollment).

Claims You are eligible for unlimited Warranty Malfunction Claims, 2 Claims for Accidental Damage and 1 Claim for Loss or Theft within a rolling 12-month period. Up to a $3,000 value limit per Claim.

Please Note: The Find My feature must be enabled on your device at time of loss in order to file a claim for loss or theft.

View our Program Guide for the full rundown of plan pricing, protection and details.

 
Device Retail Price
(at Enrollment)

$0 -
$749.99

$750 -
$1,099.99

$1,100 -
$1,699.99

$1,700 & Higher

Monthly Premium

$11.99

$13.99

$16.99

$18.99

iPhone Repair Deductible
(Screen only)

$39

$39

$39

$39

iPhone Repair Deductible
(All other damage )

$129

$129

$129

$129

iPad Repair Deductible
(Screens and all other damage)

$49

$49

$49

$49

Warranty Malfunction Deductible

$0

$0

$0

$0

Loss/Theft Replacement Deductible

$199

$249

$399

$599

Non-Return Device Fee
Up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment.
Locked Device Fee
Up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment.

My Plan

View your program details and check the status of a Service Request/Claim.

View your plan

Frequently Asked Questions

Who is Likewize Device Protection?

A proud subsidiary of Likewize Corp. (formerly known as Brightstar) since 2011, Likewize Device Protection, provides phone and device protection programs for millions of subscribers around the globe. We’re backed by two A-rated insurers and support our customers through 14 call centres in 9 countries. Learn more about Likewize.

Questions About Your Mobile Protection Plan or Mobile Protection Plan Plus

How much does it cost?

Subscribers enrolled in Mobile Protection Plan pay a low Monthly Subscriber Fee/Premium with prices ranging from $7.99 to $12.99 depending on the device’s retail value at time of enrollment.

Subscribers enrolled in Mobile Protection Plan Plus pay a low Monthly Subscriber Fee/Premium with prices ranging from $9.99 to $18.99 depending on the device’s retail value at time of enrollment.

Please note that a Processing Fee/Deductible is also required when your Service Request/Claim is approved. View more about costs.

Are there other fees I should know about?

Additional fees you may be subject to are: Non-Return Fee, Locked Device Fee, and Service Request/Claim Conversion Fee.

If your damaged or malfunctioning device is not returned to us within forty-five (45) days, you may be charged a Non-Return Equipment Fee of up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment.

If your protected device is returned with the locking feature enabled, you may be charged a Locked Device Fee of up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment.

The Service Request/Claim Conversion Fee is the difference between the repair fee and the replacement fee, in instances where the device cannot be repaired, if you elect to have your device replaced.

Will I be charged tax on this plan?

All plan costs, fees, and charges are subject to applicable taxes.

What's protected?

For Mobile Protection Plan, protection includes malfunction (after the manufacturer's warranty expires), and accidental physical and liquid damage.

For Mobile Protection Plan Plus, protection includes loss, theft, malfunctions (after the manufacturer's warranty expires), and accidental physical and liquid damage.

If you reside in Manitoba or Saskatchewan, your Mobile Protection program is a combination of insurance and service contract. For Mobile Protection Plan, the insurance provides protection for accidental damage and is underwritten by AIG Insurance Company of Canada. For Mobile Protection Plan Plus, the insurance provides protection for loss, theft, and accidental damage and is underwritten by AIG Insurance Company of Canada. The insurance portion of your protection is a contract between you and AIG Insurance Company of Canada and not Likewize or GLENTEL Inc.

If you reside in Quebec, your Mobile Protection program is provided pursuant to an insurance policy. For Mobile Protection Plan, the insurance provides protection for malfunction (after the manufacturer's warranty expires), and accidental physical and liquid damage and is underwritten by Zurich Insurance Company Ltd (Canadian Branch). For Mobile Protection Plan Plus, the insurance provides protection for loss, theft, malfunctions (after the manufacturer's warranty expires), and accidental physical and liquid damage and is underwritten by Zurich Insurance Company Ltd (Canadian Branch). The insurance contract is between you and Zurich Insurance Company Ltd (Canadian Branch). Likewize and GLENTEL Inc. are not parties to the insurance contract.

In Quebec, who provides the protection coverage?

The Program in Quebec is an insurance offering, and coverage for each plan is underwritten by Zurich Insurance Company Ltd (Canadian Branch) pursuant to an insurance policy. The insurance policy is a contract between you and Zurich Insurance Company Ltd (Canadian Branch) and not Likewize or GLENTEL.

When do I file a Service Request/Claim?

Mobile Protection Plan and Mobile Protection Plan Plus
If your device is accidentally damaged, file a Service Request/Claim. You can also file a Service Request/Claim if your device experiences an electrical or mechanical malfunction and more than 12 months has passed since the date of purchase.

If you have Mobile Protection Plan Plus, you can file a Service Request/Claim for loss or theft of your device.

Service Requests/Claims must be reported within 60 days of the loss and completed, including providing any documentation requested, within 60 days from the reporting date.

A manufacturer's warranty (in-warranty) is provided by your device manufacturer and is generally valid for 12 months from the date of purchase. Electrical or mechanical malfunctions in these first 12 months that are no cause of your own are generally covered by your manufacturer’s warranty. Details can be found in your original product packaging.

How do I submit a Service Request/Claim?

Our service request/claim process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our Service Request/Claims page.

If I receive a replacement phone as the result of an approved Service Request/Claim, am I protected for the new device?

Yes, but it’s possible that the Monthly Subscriber Fee/Premium and Processing Fees/Deductibles could change depending on the retail price of your new device. Please refer to your program guide for more details.

What determines if repair is an option?

Location, device make/model, type of damage, part availability can influence the choices of replacement vs. repair. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair.

How soon will I receive my replacement?

If your Service Request/Claim is approved, your replacement will be shipped to you within 2 to 10 business days in Canada. You can also get it sooner, overnight or on a weekend, for an additional fee.

What if there isn't a repair location near me, but I don’t want to replace my device?

Don’t worry, we have repair partners who accept devices via mail. We'll send you a prepaid label and, all you need to do is package your device and drop it in a Canada Post mail box. It'll be repaired and returned to you within 3 to 5 business days after we’ve received it.

What if I have an issue with my device after repair?

All repair work is guaranteed for 90 days. Simply go online or call Likewize at 1-855-562-1955 to file your warranty Service Request/Claim.

How will I be charged?

When you enroll in the program, your credit card will be charged a prorated amount calculated based on the date of purchase to the end of the month. The Monthly Subscriber Fee/Premium will be charged to the same credit card on the first of each subsequent month by Likewize, the Program Administrator.

How many Service Requests/Claims can I submit per year?

Your plan provides up to 2 fulfillments (replacement or repair) within a rolling 12-month period for any incident covered under the terms and conditions. Replacements processed under the manufacturer’s warranty do not count towards your Service Request/Claim limit.

NOTE: To see Service Request/Claim limits for Mobile Protection Plan Plus featuring AppleCare Services, please refer to the FAQs for that plan.

What kind of replacement device will I receive?

Your replacement will be new or reconditioned. Reconditioned devices look and function like new, and have a 90-day replacement warranty. If the exact make and model of your device isn't available, your replacement will be of like kind and quality, or better.

What’s not protected?

While our plan covers an impressive range of incidents, there are a few exceptions like normal wear and tear or pre-existing damage. Other exclusions may apply. Please refer to your plan's terms and conditions for all the details and give us a call at 1-855-1562-1955 if you have any questions.

Can I cancel my protection plan?

Your Mobile Protection program protects your valuable device and provides peace of mind. You can cancel at any time by calling 1-855-562-1955 during normal business hours.

Questions About Your Mobile Protection Plan Plus featuring AppleCare Services Plan

How much does it cost?

Subscribers pay a low Monthly Subscriber Fee/Premium with prices ranging from $11.99 to $18.99 depending on the device's retail value at the point of sale.

Please note that a non-refundable Processing Fee/Deductible is also required when your Service Request/Claim is approved. View more about costs.

Are there other fees I should know about?

Additional fees you may be subject to are: Non-Return Fee, Locked Device Fee, Service Request/Claim Conversion Fee, and No Trouble Found Fee.

If your original equipment is not received within forty-five (45) days, you will be charged a Non-Return Equipment Fee of up to the unsubsidized, new retail price of the enrolled device at the time of enrollment.

If your protected device is returned with the locking feature enabled, you may be charged a Locked Device Fee of up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment.

A No Trouble Found Fee of $100 may be charged if you are approved for a Service Request/Claim and no trouble is found with the device you return to us or bring in for repair.

The Service Request/Claim Conversion Fee is the difference between the iPhone screen repair Processing Fee/Deductible and the All other damage iPhone repair Processing Fee/Deductible and is payable if additional damage beyond the screen is found or if the device cannot be repaired and you elect to have it replaced.

Will I be charged tax on this plan?

All plan costs, fees, and charges are subject to applicable taxes.

What's protected?

For Mobile Protection Plan Plus featuring AppleCare Services, protection includes loss, theft, accidental damage (including liquid damage), and warranty malfunctions, including where the capacity of the battery to hold a charge is less than 80%.

If you reside in Manitoba or Saskatchewan, Mobile Protection Plan Plus featuring AppleCare Services is a combination of insurance and service contract. The insurance provides protection for lost, stolen, and accidental damage and is underwritten by AIG Insurance Company of Canada. The insurance portion of your protection is a contract between you and AIG Insurance Company of Canada and not Likewize or GLENTEL Inc.

In Quebec, the Program is an insurance offering. For Mobile Protection Plan Plus featuring AppleCare Services, protection for loss, theft, accidental damage (including liquid damage), and warranty malfunctions, including where the capacity of the battery to hold a charge is less than 80%, is underwritten by Zurich Insurance Company Ltd (Canadian Branch) pursuant to an insurance policy. The insurance contract is between you and Zurich Insurance Company Ltd (Canadian Branch). Likewize and GLENTEL Inc. are not parties to the insurance contract.

In Quebec, who provides the protection coverage?

The Program in Quebec is an insurance offering, and all coverage for each plan is underwritten by Zurich Insurance Company Ltd (Canadian Branch) pursuant to an insurance policy. The insurance policy is a contract between you and Zurich Insurance Company Ltd (Canadian Branch) and not Likewize or GLENTEL.

What AppleCare Services benefits are included in my program?

You’re entitled to the following benefits from Apple:
  • Service and support direct from Apple for Accidental Damage and Warranty Service Requests/Claims.
  • Unlimited Warranty Malfunction Service Requests/Claims. There is no Processing Fee/Deductible for these Service Requests/Claims.
  • Priority access to Apple experts via chat or phone.
  • Battery coverage.
  • Apple-certified repair or replacement with genuine Apple parts.
  • Repair service at Apple Stores and Apple Authorized Service Providers
  • Express Replacement Service

When do I file a Service Request/Claim?

File a Service Request/Claim for device loss or theft, accidental damage or warranty malfunction.

With Mobile Protection Plan Plus featuring AppleCare Services, your Apple device is protected for mechanical or electrical malfunctions for as long as you're enrolled. If your device malfunctions during this time, you can file a Service Request/Claim directly with Apple. Warranty Malfunction Service Requests/Claims filed during this period do not require a Processing Fee/Deductible and do not count towards your Service Request/Claim limits.

Service Requests/Claims must be reported within 60 days of the incident and completed, including providing any documentation requested, within 60 days from the reporting date.

How do I know if I file a Service Request/Claim with Apple or with Likewize?

File a Service Request/Claim with Apple if:
  • Your device is accidentally damaged
  • Your device is experiencing an electrical or mechanical malfunction
File a Service Request/Claim with Likewize if:
  • Your device is lost or stolen
The above is provided as a guide. You must have available Service Requests/Claims per the terms and conditions of your plan.

You can always log on to My Plan or call Likewize at 1-855-562-1955 to determine your available Service Requests/Claims and how to file.

How do I file a Service Request/Claim with Apple?

To file a Service Request with Apple:
  1. The best place to start is getsupport.apple.com. Just answer a few questions and you’ll be presented with options to help resolve your issue.
  2. Go to locate.apple.com to find an Apple Store or Apple Authorized Service Provider near you.
  3. Call 1-800-263-3394 to speak directly to an AppleCare Advisor.
  4. Pay any applicable Processing Fee/Deductible.
  5. Follow the directions provided to get your device repaired or replaced. If your device was damaged and you received a replacement, you'll return the damaged device to Apple.

How do I file a Service Request/Claim with Likewize?

Our Service Request/Claim process is fast, easy, and secure. Simply visit our Service Request/claim page, provide information about your protected device, including details about what happened, pay the applicable Processing Fee/Deductible, and follow the directions to get your device repaired or replaced.

If I receive a replacement device as the result of an approved Service Request/Claim, is the new device protected?

Your warranty with Apple is guaranteed against malfunction as long as you are actively enrolled in the Mobile Protection Plus featuring AppleCare Services Plan. If you exit the program, your warranty with Apple is the remainder of the 12 month warranty or 90 days, whichever is greater. If your replacement device malfunctions during this time, please call Apple at 1-800-263-3394.

I enrolled in the program, but Apple doesn’t show my enrollment when I call or visit a store?

If you enrolled in the program in the last couple of days, your enrollment may not yet be showing up in the AppleCare Services system. This may take 1-2 days. To allow the Apple representative to assist you, please provide a proof of purchase showing that you recently enrolled in the AppleCare Services Program.

What if my device cannot be repaired?

Apple will provide you with a replacement device. If the replacement needs to be shipped to you, it'll be sent as soon as the next business day via their Express Replacement Service.

What if there's not a repair location near me?

Don't worry, Apple accepts repairs via mail. You'll receive a prepaid label, all you need to do is package your device and mail it according to the instructions provided. It'll be repaired and returned to you within 3 to 5 business days after Apple receives it.

What happens if I have an issue with my device after repair?

All repair work is guaranteed for 90 days. Simply call Apple at 1-800-263-3394 to get your issue resolved.

How will I be charged?

When you enroll in the program, your credit card will be charged a prorated amount calculated based on the date of purchase to the end of the month. The Monthly Subscriber Fee/Premium will be charged to the same credit card on the first of each subsequent month by Likewize, the Program Administrator.

How many Service Requests/Claims can I submit?

You are eligible to receive 3 approved Service Requests/Claims in a rolling 12 month period, 2 of which may be for Accidental Damage and 1 of which may be for loss/theft. Warranty Malfunction Service Requests/Claims performed do not count towards this limit.

What kind of replacement device will I receive?

Replacements may be new Apple devices or Apple-certified reconditioned devices comprised of new and/or previously used Apple genuine parts that have been tested and passed Apple functional requirements, which may have minor cosmetic flaws. All replacements will at a minimum have the same or substantially similar features (e.g., a different model with the same features, or the same model in a different color) as the original product.

What’s not protected?

While our plan covers an impressive range of incidents, there are a few exceptions like normal wear and tear or pre-existing damage. Other exclusions may apply. Please refer to your plan's terms and conditions for all the details and give us a call at 1-855-1562-1955 if you have any questions.

Can I cancel my protection plan?

Your Mobile Protection program protects your valuable device and provides peace of mind. You can cancel at any time by calling 1-855-562-1955 during normal business hours.

Questions About This Website

What can I do online?

Lots! You can check all related fees, review your plan documents, start a Service Request/Claim, and track it from start to finish. Simply go to My Plan and log on.

How is my personal information protected?

For information on our privacy practices, please see our privacy policy at https://likewize.com/privacy-notice-canada

How do I change my personal information?

Log on to My Plan and select Update Profile.

Contact Us

For the fastest service, file a service request/claim or check the status of your service request/claim online. If you have questions about your protection plan, you can find complete terms and conditions in the Resources area. For other questions, fill out the form below.








 

Resources

We’ve got all the inside info you need right here in our Resources Centre. Check the library below for your program guide, insurance policy, service contract and other information about your plan.

This Program may change or be modified during your term. Please refer to this website for the most current information. We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the Service Contract and/or Insurance Policy. PLEASE READ THE SERVICE CONTRACT AND INSURANCE POLICY (IF APPLICABLE) CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT PROTECTED.

Service requests may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. Replacement of ‘accessories’ may be with generic or non-original manufacturer accessories. If the exact model is not available, the replacement will be of like kind and quality. You are not required to purchase the protection program to activate wireless service. This protection may provide a duplicate of other sources of protection. You may cancel at any time.

The Program is a repair and replacement service provided to customers of GLENTEL, Inc. In all provinces other than Manitoba, Saskatchewan and Quebec, the Program is provided by GLENTEL pursuant to a service contract and administered by Likewize Device Protection, Ltd. In Manitoba and Saskatchewan, the Program is a combined insurance and service contract offering. For Mobile Protection Plan, protection for Malfunction (after the manufacturer’s warranty expires) is provided pursuant to a service contract and protection for Accidental Damage is underwritten by AIG Insurance Company of Canada (120 Bremner Blvd., Suite 2200, Toronto, Ontario M5J 0A8 416-596-3000) pursuant to an insurance policy. For Mobile Protection Plan Plus, protection for Malfunction (after the manufacturer’s warranty expires) is provided pursuant to a service contract and protection for Lost, Stolen, and Accidental Damage is underwritten by AIG Insurance Company of Canada pursuant to an insurance policy. For Mobile Protection Plan Plus featuring AppleCare Services, protection for In-Warranty and Out-of-Warranty Malfunctions is provided pursuant to a service contract and protection for Lost, Stolen, and Accidental Damage is underwritten by AIG Insurance Company of Canada pursuant to an insurance policy. The insurance portion of your protection is a contract between you and AIG Insurance Company of Canada and not Likewize or GLENTEL.

For insurance policy holders in Manitoba and Saskatchewan Coverage is provided by AIG Insurance Company of Canada and administered by Paisley Partners Insurance Brokers in conjunction with Likewize Device Protection, Ltd.

Any insurance policy related inquiries should be directed to Paisley Partners Inc.

Paisley Partners Inc.
4100 Yonge Street, Suite 415
Toronto, Ontario M2P 2B5

Phone: 1-855-681-7069
Contact: Dan Bilancia (Broker)
Email: dbilancia@csrm.ca

Website: https://paisley-partners.com

Claims Administration inquiries should be directed to Likewize Device Protection, Ltd.:

Online: My Plan

By Mail:
Likewize Device Protection, Ltd.
1235 Bay Street, Suite 400
Toronto, ON M5R3K4

In Quebec, the Program is an insurance offering. For Mobile Protection Plan, protection for Accidental Damage and Malfunction (after the manufacturer’s warranty expires) is underwritten by Zurich Insurance Company Ltd (Canadian Branch) (First Canadian Place, 100 King Street West, Suite 5500, P.O. Box 290, Toronto, Ontario M5X 1C9) pursuant to an insurance policy. For Mobile Protection Plan Plus, protection for Accidental Damage, Malfunction (after the manufacturer’s warranty expires), Loss and Theft is underwritten by Zurich Insurance Company Ltd (Canadian Branch) pursuant to an insurance policy. For Mobile Protection Plan Plus featuring AppleCare Services, protection for Accidental Damage, Hardware Warranty Malfunction, Loss and Theft is underwritten by Zurich Insurance Company Ltd (Canadian Branch) pursuant to an insurance policy. The insurance contract is between you and Zurich Insurance Company Ltd (Canadian Branch). Likewize and GLENTEL Inc. are not parties to the insurance contract.

Mobile Protection Plan

Mobile Protection Plan Plus

Mobile Protection Plan Plus featuring AppleCare Services

Mobile Protection Plan

Mobile Protection Plan Plus

Mobile Protection Plan Plus featuring AppleCare Services