Every tech problem made painless

Who is Likewize Device Protection?

Likewize is the administrator for the Plan. When you file a service request, you will work with Likewize.

Learn more about Likewize.

How much does it cost?

Subscribers enrolled in the Phone Daddy Device Protection pay a low monthly service fees ranging from of $5.95 to $11.95 depending on the retail price of your device at time of enrollment.

Please note that a processing fee is also required when your service request is approved, and a repair, replacement or reimbursement is authorized. View more about costs.

Replacement options may not be available in all areas. If your phone can't be repaired you'll receive reimbursement via digital gift card.

Are there other fees I should know about?

Additional fees you may subject to are: Non-Return / Locked Device Fee, Service Request Conversion Fee, and No Trouble Found Fee. If your original equipment is not received within ten (10) days, you will be charged a Non-Return / Locked Device of up to the non-subsidized, non-discounted retail price of the enrolled device at the time of enrollment.

If you pay a repair processing fee and the phone has additional damage beyond the screen or is unrepairable and needs to be replaced/reimbursed, you’ll be subject to a service request conversion fee.

Will I be charged tax on this program?

All plan costs, fees, and charges are subject to applicable taxes.

When do I file a service request?

If your phone suffers accidental damage, screen break or malfunction (after the manufacturer's warranty), file a service request. A service request must be filed within 60 days of the incident.

A manufacturer's warranty (in-warranty) is provided by your phone manufacturer and is generally valid for 12 months from the date of initial purchase. Electrical or mechanical malfunctions in the first 12 months are generally covered by your manufacturer’s warranty. Details about your warranty can be found in your device’s original packaging.

How do I file a service request?

The service request process is fast, easy, and secure. Simply gather your personal information, incident details, and visit the service request page.

What do I do if I have issues uploading my documentation to My Plan?

The quickest way to resolve your service request is to submit your documentation through My Plan.

If you are experiencing issues uploading your service request affidavit or other requested documents, you can email documents@Likewizeprotect.com or you can send by mail to Likewize Device Protection, LLC Attn: Asset Protection, 1900 W Kirkwood Blvd Suite 1600C Southlake, TX 76092. Requested documentation sent by mail or email may delay your service request.

If I receive a repaired or replacement phone as the result of an approved service request, am I covered for the new phone or device?

Replacement phones come with a 90-day warranty. In the event the device malfunctions during this 90-day warranty period, we will repair or replace it at no cost to you. Repairs also come with a 90-day warranty period on the repair performed. If you experience issues with the repair during this time, we will repair or replace your phone at no cost to you.

Replacement options may not be available in all areas. If your phone can't be repaired you'll receive reimbursement* via digital gift card.

*At our option, we have the right to fulfill our repair or replacement obligation with the following reimbursement method directly to You: issuance of a check, ACH/EFT/wire, voucher, gift card, or any other form of payment allowable by law.

What does my program cover?

Phone Daddy Device Protection provides protection for screen break, accidental damage from handling and mechanical or electrical malfunction (after the expiration of the manufacturer’s warranty).

How many service requests am I allowed?

You are allowed 2 approved service requests in any rolling 12-month period beginning with the date of your first approved service request.

When can I enroll?

The enrollment process is quick and painless. Simply sign up when you buy a phone or device and your coverage will start immediately. Need a little time to think it over? For device purchases there is a 30-day grace period for enrollment after purchase through phonedaddy.com

Am I required to pay a processing fee once my service request is approved?

Yes. You are required to pay a processing fee for each approved service request. For your exact amount, go to My Plan and sign in.

How will I be billed?

Your monthly service fee will be billed monthly to the payment method used to enroll.

How do I cancel coverage?

You may cancel at any time by emailing Phone Daddy at customer.service@phonedaddy.com. Your coverage will continue until the end of the month at which time your monthly service fee billing will end.

What should I do with my damaged device?

If your phone was accidentally damaged and your service request is approved, you’ll need to ship your damaged phone to Likewize. Shipping instructions and prepaid label for returning the equipment will be provided to you. Be sure to act quickly! Failure to return the device within 10 days from when you receive a gift card reimbursement or replacement may result in a Non-Return Equipment Fee of up to the full retail price of your device.

Avoid a locked device fee by disabling any locking feature on your device, such as Find My iPhone. Learn more.

What determines which repair options are offered?

Location of repair center, device make / model, type of damage, and repair or replacement part availability can influence the choices of replacement vs. repair. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair, therefore a replacement will be provided.

Replacement options may not be available in all areas. If your phone can't be repaired you'll receive a reimbursement via digital gift card.

Can I go to any phone repair location?

To ensure quality, all repairs must be completed through one of Likewize’s authorized repair partners. When you complete your service request you will be presented with authorized repair partners in your area. Once you select an authorized repair partner you can visit any of their locations to complete your service request.

What if there’s not a repair location near me?

Don’t worry, Likewize has repair partners who accept devices via mail. Likewize will send you a prepaid label, all you need to do is package your device and drop it in a USPS mailbox. It will be repaired and returned to you.

What happens if the repair provider cannot fix my device?

If your phone is deemed unrepairable, you'll receive a reimbursement via digital gift card or replacement, if the option is available.

What happens if I have an issue with my device after repair?

All repair work is guaranteed for ninety (90) days by Likewize's repair partners. Simply return to the store or go online to file your repair warranty service request.