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We’re excited to announce that Brightstar is now Likewize. Rest assured, your device protection plan hasn’t changed but you will notice our new name and look across all our communications.

Program Overview

Enrolling in a Red Pocket Phone Protection Plan is easy! Simply sign up when you purchase your device and your protection starts immediately.

Need a little time to think it over? Enroll in the Phone Protection Plus Plan with AppleCare Services or the Phone Protection Plan with AppleCare Services within 60 days of purchase of your new iPhone and your coverage starts immediately.

If you are not already enrolled in a phone protection plan, visit Red Pocket Mobile and login to see your options. Please note that your device must be fully operational at the time of program activation in order to enroll.

Coverage includes Lost, Theft, Screen Break, Accidental Damage from Handling, and Mechanical and Electrical Malfunction.

Pricing is $12.94 or $14.94 per month with deductibles ranging from $29.00 to $349.00. For a full pricing breakdown, including the specific repair and replacement deductibles, see the cost table below.

Claims Up to 3 approved claims are permitted in any rolling 12-month period. 2 of which can be for accidental damage from handling and 1 of which can be for lost or theft. Warranty malfunction claims are unlimited, have a $0 deductible and do not count against your claim limit. Up to a $1,600 value limit per claim.

Please Note: Theft and loss coverage requires you to have Find My iPhone enabled on your device at the time it is lost or stolen.¹

View our program guide for the full rundown of program pricing, coverage, and details.

Retail Price at Time of Enrollment

$299.00 - $598.99

$599.00 - $1,000.00

$1,000.01 - $1,600.00

Monthly Premium

$12.94

$14.94

$14.94

Apple Damage Fulfillment Deductible Screen Damage Only

$29.00

$29.00

$29.00

Apple Damage Fulfillment Deductible All Other Damage

$99.00

$99.00

$99.00

Apple Warranty Fulfillment Deductible

$0

$0

$0

Likewize Lost/Theft Fulfillment Deductible

$249.00

$299.00

$349.00

¹Theft and loss coverage requires you to have Find My iPhone enabled on your device at the time it is lost or stolen. Find My iPhone should remain enabled and your iPhone should remain associated with your Apple ID throughout the theft or loss claim process. During the theft or loss claim process, you will be asked to erase your missing device, disable it, and transfer ownership before you can be issued a replacement device. To ensure that you can sign in and access Find My iPhone, it’s important to remember your Apple ID and password and keep your account information up to date. If you use two-factor authentication for Apple ID, it’s recommended that you add an additional trusted phone number to your account so that you can receive the six-digit verification code required to sign in even if your iPhone is missing.

Devices with a retail price of less than $299.00 are not eligible for this plan.Your premium and deductible are based on the non-subsidized, non-discounted new retail price of the model of your wireless device on the purchase date. The deductible must be paid before your device is repaired or replaced and is non-refundable. All program costs and fees are subject to applicable taxes.

Coverage includes Screen Break, Accidental Damage from Handling, and Mechanical and Electrical Malfunction.

Pricing is $8.95 or $9.95 per month with processing fees of $29.00 and $99.00. For a full pricing breakdown, including the specific repair processing fees, see the cost table below.

Service Requests Up to 2 approved accidental damage from handling Service Requests are permitted in any rolling 12-month period. Warranty malfunction Service Requests are unlimited, have a $0 deductible and do not count against your limit. Up to a $1,600 value limit per Service Request.

View our program guide for the full rundown of program pricing, coverage, and details.

Retail Price at Time of Enrollment

$299.00 - $598.99

$599.00 - $1,000.00

$1,000.01 - $1,600.00

Monthly Service Fee

$8.95

$9.95

$9.95

Apple Damage Fulfillment Processing Fee
Screen Damage Only

$29.00

$29.00

$29.00

Apple Damage Fulfillment Processing Fee
All Other Damage

$99.00

$99.00

$99.00

Apple Warranty Fulfillment Processing Fee

$0

$0

$0

Devices with a retail price of less than $299.00 are not eligible for this plan. Your service fee and processing fees are based on the non-subsidized, non-discounted new retail price of the model of your wireless device on the purchase date. The processing fee must be paid before your device is repaired or replaced and is non-refundable. All program costs and fees are subject to applicable taxes.

Coverage includes Lost, Theft, Accidental Damage from Handling, and Malfunction (after the manufacturer's warranty expires).

Pricing is $8.99, $10.99, or $12.99 per month with deductibles ranging from $24.00 to $249.00. For a full pricing breakdown, including the specific repair and replacement deductibles, see the cost table below.

Claims Up to 2 approved claims are permitted in any rolling 12-month period, with up to a $1,600 value limit per claim.

View our program guide for the full rundown of program pricing, coverage, and details.

Retail Price at Time of Enrollment

$0.00 - $298.99

$299.00 - $598.99

$599.00 - $1,000.00

$1,000.01 -
$1,600.00

Monthly Premium

$8.99

$10.99

$12.99

$12.99

Repair Deductible

$24.00

$74.00

$99.00

$99.00

Replacement Deductible

$49.00

$149.00

$199.00

$249.00

Claim Conversion Fees
Repair to Replacement

$25.00

$75.00

$100.00

$150.00

Your premium and deductibles are based on the non-subsidized, non-discounted new retail price of the model of your wireless device on the purchase date. The deductible must be paid before your device is repaired or replaced and is non-refundable. All program costs and fees are subject to applicable taxes.

My Plan

View your program details and check the status of a Service Request.

View your plan

Frequently Asked Questions

Questions About Your Program

Who is Likewize Device Protection?

A proud subsidiary of Likewize Corp. (formerly known as Brightstar) since 2011, Likewize Device Protection, provides phone and device protection programs for millions of subscribers around the globe. We’re backed by two A-rated insurers and support our customers through 14 call centers in 9 countries. Learn more about Likewize.

How much does it cost?

Subscribers enrolled in the Phone Protection Plus Plan with AppleCare Services pay a low monthly premium with prices ranging from $12.94 to $14.94 dependent upon the device’s retail price at the point of sale.

Subscribers enrolled in the Phone Protection Plan with AppleCare Services pay a low monthly service fee with prices ranging from $8.95 to $9.95 dependent upon the device’s retail price at the point of sale.

Subscribers enrolled in the Phone Protection Plus Plan pay a low monthly premium with prices ranging from $8.99 to $12.99 dependent upon the device’s retail price on the enrollment date.

Please note that a deductible is also required when your claim is approved, and a repair or replacement is authorized. View more about costs.

Are there other fees I should know about?

Additional fees you may be subject to are: Non-Return Fee, Locked Device Fee, Claim Conversion Fee and No Trouble Found Fee.

If your damaged or malfunctioning device is not returned within ten (10) days, you may be charged a Non-Return Equipment Fee up to the amount of the non-subsidized, non-discounted retail price of the enrolled device at the time of enrollment.

If your protected device is returned with the locking feature enabled, you may be charged a Locked Device Fee of up to the amount of the non-subsidized, non-discounted retail price of the enrolled device at the time of enrollment.

A Claim Conversion Fee may be charged, which is the difference between the repair deductible that you paid and the applicable replacement deductible you are required to pay, if the device contains damage that is unable to be repaired.

A No Trouble Found Fee of $50 may be charged if you are approved for a claim and no trouble is found with the device you bring in for repair or return to Likewize.

Will I be charged tax on this program?

All program costs, fees, and charges are subject to applicable taxes.

What’s covered?

Coverage varies based on your plan.

Phone Protection Plus Plan with AppleCare Services covers Lost, Theft, Screen Break, Accidental Damage from Handling, and Mechanical and Electrical Malfunction.

Phone Protection Plan with AppleCare Services covers Screen Break, Accidental Damage from Handling, and Mechanical and Electrical Malfunction.

Phone Protection Plus Plan covers Lost, Theft, Accidental Damage from Handling, and Malfunction (after the manufacturer's warranty expires).

When do I file a claim?

File a claim if your device experiences a covered failure based on your plan below.

Phone Protection Plus Plan with AppleCare Services covers Lost, Theft, Screen Break, Accidental Damage from Handling, and Mechanical and Electrical Malfunction.

Phone Protection Plan with AppleCare Services covers Screen Break, Accidental Damage from Handling, and Mechanical and Electrical Malfunction.

Phone Protection Plus Plan covers Lost, Theft, Accidental Damage from Handling, and Malfunction (after the manufacturer's warranty expires). A manufacturer's warranty (in-warranty) is provided by your phone manufacturer and is generally valid for 12 months from the date of purchase. Electrical or mechanical malfunctions in these first 12 months are generally covered by your manufacturer’s warranty. Details can be found in your original packaging.

How long do I have to complete a claim?

For the Phone Protection Plus Plan and Lost and Theft claims under the Phone Protection Plus Plan with AppleCare Services, a claim must be filed within 60 days of the loss or failure. Once you file a claim, you have 60 days to complete the process. This includes paying any applicable deductible and providing any information or documentation requested.

How do I file a claim?

Our Claims process is fast, easy and secure. Simply gather your personal information, failure details, and visit our Start a Claim page.

If my device is repaired or replaced, is the repaired or replaced device covered?

Yes, your repaired or replaced device is covered under a repair or replacement warranty but the length of coverage varies based on your plan below.

Phone Protection Plus Plan with AppleCare Services and Phone Protection Plan with AppleCare Services
Your repaired device is covered under the unlimited hardware warranty for as long as you are enrolled in the plan or for 90 days if you exit the plan. If your replacement device is certified pre-owned, your warranty continues for as long as you are enrolled in the plan or for 90 days if you exit the plan. If your replacement device is new, your warranty continues for as long as you are enrolled in the plan or for 12 months if you exit the plan.

Phone Protection Plus Plan
Your repaired or replaced device is covered for 90 days.

Please refer to your insurance policy and/or service contract in the Resources section for additional details.

In the event that your repaired or replacement device fails to function due to any defects in parts or workmanship during the warranty period, it will be repaired or replaced by Apple or Likewize, depending upon who fulfilled your claim, at no cost to you. Such service will not be charged against your claim limit.

What determines if a walk-in or mail-in repair option is available for my device?

Location, device make/model, type of damage, and repair part availability can influence the repair choices. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair. If a repair option is not available, you will be offered a replacement device.

Should I remove my SIM Card?

Yes! If you chose the mail-in repair option, please follow the directions provided to you by email. This includes removing your Red Pocket Mobile SIM Card. Once your device is repaired and returned to you, simply insert your original SIM Card back into your repaired device.

If your device is unable to be repaired or you choose to replace your device instead of repairing it, remember to remove your Red Pocket Mobile SIM Card before returning your damaged or malfunctioning device to Likewize or Apple. Once you receive your replacement device, you'll be instructed to insert your original SIM Card into your replacement device.

How many claims am I allowed?

The number of claims allowed varies based on your plan below.

Phone Protection Plus Plan with AppleCare Services allows up to 3 approved claims in any rolling 12-month period. 2 of which can be for accidental damage from handling and 1 of which can be for lost or theft. Warranty malfunction claims are unlimited, have a $0 deductible and do not count against your claim limit. Up to a $1,600 value limit per claim inclusive of $500 for accessories.

Phone Protection Plan with AppleCare Services allows up to 2 approved accidental damage from handling claims in any rolling 12-month period. Warranty malfunction claims are unlimited, have a $0 deductible and do not count against your claim limit. Up to a $1,600 value limit per claim inclusive of $500 for accessories.

Phone Protection Plus Plan allows up to 2 approved claims in any rolling 12-month period, with up to a $1,600 value limit per claim inclusive of $500 for accessories.

Will I get the same device for an approved claim if my device is replaced?

Your device will be replaced with a wireless device of like kind and quality with comparable features and functionality to the protected device and may be new or reconditioned. If you are enrolled in the Phone Protection Plus Plan with AppleCare Services or the Phone Protection Plan with AppleCare Services, your replacement device will be new or Apple Certified.

When can I enroll?

The enrollment process is quick and painless. For the Phone Protection Plus Plan with AppleCare Services or the Phone Protection Plan with AppleCare Services, simply sign up online when you purchase your new Apple device or within 60 days of purchase and your coverage will start immediately.

For the Phone Protection Plus Plan, simply sign up online when you purchase your new or refurbished eligible device, or, at any time for a BYOD device. Coverage for new devices or refurbished eligible devices purchased from client and enrolled at the point of sale begins immediately. Coverage for BYOD devices begins 30 days after the enrollment date.

If you are not already enrolled in a phone protection plan, visit Red Pocket Mobile and login to see your options. Please note that your device must be fully operational and undamaged at the time of enrollment in order to enroll.

What are the acceptable payment methods for my deductible?

All applicable deductibles must be paid with a credit card. Prepaid cards and/or cash may not be used.

How will I be billed for my monthly premium?

Your monthly premium will be added to your monthly wireless bill.

How do I cancel?

You may cancel at any time by calling Red Pocket Mobile Customer Care at 1-712-775-8777. Any unearned monthly premium will be refunded in accordance with applicable law.

What can I do online?

Lots! You can check your premium and deductible, review your plan documents, start a claim, and track it from start to finish. Simply go to My Plan and sign in.

Still didn’t find what you were looking for?

Our customer care representatives are here to assist. Call Likewize Device Protection at 1-855-975-9533 Monday through Friday – 8am to 12am ET, Saturday and Sunday – 8am to 10pm ET.

Contact Us

Give us a call at 1-855-975-9533 or fill out the form below for fast and friendly service.








 

Resources

We’ve got all the inside info you need right here in our Resources Center. Check the library below for your program guide, insurance policy, service contract and other information pertinent to your plan.

 

The program may be modified during your term. Please refer to this website for the most current information. We will not provide service for damage caused directly or indirectly by any of the limitations and exclusions listed in your plan insurance policy and/or service contract. PLEASE READ THE APPLICABLE INSURANCE POLICY AND SERVICE CONTRACT BELOW CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT COVERED.

Claims may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. Replacement of ‘accessories’ may be with generic or non-original manufacturer accessories. If the exact model is not available, the replacement will be of like kind and quality. You are not required to purchase the protection program to activate wireless service. This coverage may provide a duplicate of other sources of coverage. You may cancel at any time.

The Programs are replacement and repair services provided to customers of Red Pocket Mobile. The insurance coverage is being provided by New Hampshire Insurance Company, through Likewize Agency, LLC and is administered by Likewize Device Protection, LLC. The service contracts are provided and administered by Likewize Device Protection, LLC.

Phone Protection Plus Plan with AppleCare Services

Phone Protection Plan with AppleCare Services

Phone Protection Plus Plan

Phone Protection Plus Plan with AppleCare Services

Phone Protection Plan with AppleCare Services

Phone Protection Plus Plan