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We’re excited to announce that Brightstar is now Likewize. Rest assured, your device protection plan hasn’t changed but you will notice our new name and look across all our communications.

Program Overview

Enrolling in the Videotron Mobile Device Protection Program is easy! Simply sign up when you buy your new phone or device and your protection starts immediately.

Please note that your device must be fully operational at the time of program enrollment in order to enroll. This new program is only available on or after September 12, 2018.

Protection includes accidental damage and mechanical and/or electrical malfunction (after the original manufacturer’s warranty expires).

Pricing is $7.00, $9.00 or $11.00 per month (dependent on device value), with Repair Processing Fees of $79.00, and Replacement Processing Fees ranging from $99.00 to $249.00.

With accidental damage you are eligible to receive two fulfilled Service Requests in any continuing 12-month period, beginning on the date of your first Service Request.

Each Service Request is subject to a maximum value of $1,600.00.

View our program guide or terms and conditions for the full rundown of program pricing, protection, and details.

Device Protection Plan Fees*

MSRP

Tier 1

  Tier 1$0-$299.99

Tier 2

  Tier 2$300.00-$599.99

Tier 3

  Tier 3$600.00-$1,600.00

Monthly Service Fee

  Tier 1$7.00

  Tier 2$9.00

  Tier 3$11.00

Repair Processing Fee

  Tier 1$79.00

  Tier 2$79.00

  Tier 3$79.00

Replacement Processing Fee

  Tier 1$99.00

  Tier 2$179.00

  Tier 3$249.00


*All pricing and fees are subject to applicable taxes.


Additional Device Protection Plan Fees*

MSRP

Tier 1

  Tier 1$0-$299.99

Tier 2

  Tier 2$300.00-$599.99

Tier 3

  Tier 3$600.00-$1,600.00

Non-Returned Equipment Fee

  Tier 1$100.00

  Tier 2$200.00

  Tier 3$400.00

Locked Device Fee

  Tier 1$100.000

  Tier 2$200.00

  Tier 3$400.00

Service Request Conversion Fee

  Tier 1$20.00

  Tier 2$100.00

  Tier 3$170.00

No Trouble Found Fee

  Tier 1$25.00

  Tier 2$25.00

  Tier 3$25.00


*All pricing and fees are subject to applicable taxes.

This program protects all subscribers enrolled before September 12, 2018. If you subscribed to Videotron Mobile Device Protection Program on or after September 12, 2018, your program information can be found here.

The Videotron Mobile Device Protection Program provides protection against accidental damage and mechanical and/or electrical malfunction of the device (after the original manufacturer’s warranty expires).

Pricing is $7.00 per month, with a repair or replacement fee of $79.00.

You are eligible to receive two fulfilled Service Requests in any continuing 12-month period, beginning on the date of your first Service Request, with up to a $1,500.00 value limit per service request.*

*Service Requests for Mechanical and/or Electrical Malfunctionn not included in service request limit.

View our program guide for the full rundown of program pricing, coverage, and details.

Enrollment Prior to September 12, 2018

Unsubsidized New Retail Price at Effective Date

Tier 1

  Tier 1$0-$299.99

Tier 2

  Tier 2$300.00-$599.99

Tier 3

  Tier 3$600.00-$1,500.00

Monthly Program Cost

  Tier 1$7.00

  Tier 2$7.00

  Tier 3$7.00



Additional Fees

Unsubsidized New Retail Price at Effective Date

Tier 1

  Tier 1$0-$299.99

Tier 2

  Tier 2$300.00-$599.99

Tier 3

  Tier 3$600.00-$1,500.00

Accidental Damage Failure Processing Fee

  Tier 1$79.00

  Tier 2$79.00

  Tier 3$79.00

Mechanical and/or Electrical Failure Processing Fee

  Tier 1$0.00

  Tier 2$0.00

  Tier 3$0.00

Service Request Conversion Fee

  Tier 1$79.00

  Tier 2$79.00

  Tier 3$79.00

Non-Returned Equipment Fee

  Tier 1$100.00

  Tier 2$175.00

  Tier 3$275.00

Locked Device Fee

  Tier 1$100.00

  Tier 2$175.00

  Tier 3$275.00


My Plan

View your program details and check the status of a Service Request.

View your plan

Frequently Asked Questions

Questions About Your Program

Who is Likewize Device Protection?

A proud subsidiary of Likewize Corp. (formerly known as Brightstar) since 2011, Likewize Device Protection, provides phone and device protection programs for millions of subscribers around the globe. We’re backed by two A-rated insurers and support our customers through 14 call centers in 9 countries. Learn more about Likewize.

How much does it cost?

Subscribers Enrolled on or after September 12th pay $7, $9 or $11 per month (dependent on non-subsidized new retail device value at the time of enrollment), with Repair Processing Fees of $79, and Replacement Processing Fees ranging from $99 to $249.

Subscribers Enrolled on or after September 12th pay $7, $9 or $11 per month (dependent on non-subsidized new retail device value at the time of enrollment), with Repair Processing Fees of $79, and Replacement Processing Fees ranging from $99 to $249.View more about costs.

Will I be charged tax on this program?

All program costs, fees, and charges are subject to applicable taxes.

When do I file a Service Request?

If your device is accidentally damaged, file a service request. The service request must be filed within 30 days of the incident.

You can also file a service request if your device experiences an electrical or mechanical malfunction following the expiration of the original manufacturer’s warranty.

Electrical or mechanical malfunctions in these first 12 months that are no cause of your own are generally covered by your manufacturer’s warranty.

A manufacturer's warranty (in-warranty) is provided by your phone manufacturer and is generally valid for 12 months from the date of purchase.

Details can be found in your original packaging.

How do I file a service request?

Our service request process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our service request page.

What determines if the repair option is available?

Location, device make/model, type of damage, and repair or replacement part availability can influence the choices of replacement vs. repair. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair.

Will existing customers have the option to repair their device?

Yes, if the repair option is available, existing customers will have the same protection with a repair or replacement option for accidental damage with a processing fee of $79.

Can I go to any phone repair location?

No. To ensure quality, all repairs must be completed through one of Likewize’s authorized partners. When the service request is complete, repair partners and the method of repair in the area will be presented. Once a repair partner is selected, you can visit any of their locations with a valid service request and have the repair completed.

What if there’s not a repair location near me, but I don’t want to replace my device?

Don’t worry, we have repair partners who accept device via mail. We will send you a prepaid label, all you need to do is package your device and drop it in a Canada Post mail box. It will be repaired and returned to you within 3-5 business days.

What happens if the repair provider cannot fix the device?

If the phone is unrepairable, you could be given the option of a replacement device. If you choose to replace the device, you must retrieve the device from the repair vendor and contact Likewize. Please note that if the device is unrepairable and you choose to have it replaced, you will be required to pay the Service Request Conversion Fee – the difference between the Repair Processing Fee and Replacement Processing Fee before a replacement can be ordered.

If I receive a replacement or repaired phone as the result of an approved service request, am I protected for the new device?

Yes. Your replacement device also comes with a 90 day warranty. Repaired devices come with a 90 day warranty on all repairs.

What happens if I have an issue with my device after repair?

All repair work is guaranteed for 90 days. Simply call Likewize at 844-376-7726 or go online to file your repair warranty service request.

What does my program protect?

The Videotron Protection Program provides protection for accidental damage and malfunction (after the manufacturer's warranty expires).

How many service requests am I allowed?

You’re protected for 2 accidental damage service requests in any continuing 12 month period*.
*Service Requests due to Mechanical/Electrical Failures not included in service request limit.

When can I enroll?

Our enrollment process is quick and painless. Simply sign up when you buy your new device and your coverage will start immediately. Please note that your device must be fully operational at the time of program activation in order to enroll.

Will I get the same phone for an approved replacement service request?

Replacements are often new but on occasion may be reconditioned. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make and model is not available, your replacement will be of like kind and quality. Please note that color is not guaranteed.

Am I required to pay a service request fee before I get my replacement device?

Yes. You are required to pay a service replacement or repair fee for each approved service request. For your exact service replacement or repair fee, go to My Plan and sign in.

How will I be billed?

Your monthly premium will appear on your Videotron bill. If a service request is filed and it's approved, you'll be prompted to provide a method of payment for the service fee at the time of transaction.

How do I cancel?

Contact Videotron directly. They’ll help you change or cancel your coverage.

What should I do with my damaged device?

If your device was accidentally damaged and your service request is approved, you’ll need to ship Likewize Device Protection your broken device.

Packing materials for returning the requested equipment will be included with the replacement device sent to you.

Act quickly! Failure to do so within 30 days may result in equipment and processing fees of up to $275.

Questions About This Website

What can I do online?

Lots! You can check your premium and deductible, review your plan documents, start a claim, and track it from start to finish. Simply go to My Plan and sign in.

How do I change my personal information?

Log on to My Plan and select Update Profile.

Still didn’t find what you were looking for?

Our customer care representatives are here to assist. Call the Likewize Device Protection Customer Care Center at +1-844-376-7726 Monday through Friday 8am to midnight ET, Saturday – 8am to 10pm ET and Sunday – Noon – 10pm ET.

Contact Us

Give us a call at 1 844 376-7726 or fill out the form below for fast and friendly service.








 
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Resources

We’ve got all the inside info you need right here in our Resources Center.

This program may change or be modified during your term. Please refer to this website for the most current information. We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the Service Contract. PLEASE READ THE THE SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT PROTECTED.

Service requests may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. Replacement of ‘accessories’ may be with generic or non-original manufacturer accessories. If the exact model is not available, the replacement will be of like kind and quality. You are not required to purchase the protection program to activate wireless service. This protection may provide a duplicate of other sources of protection. You may cancel at any time.

The Program is a replacement service provided to customers of Videotron. The service contract is provided and administered by Likewize Device Protection, Ltd.