LEGAL

Policy Documents & Product Summaries

This program may change or be modified during your term. Please refer to this website for the most current information. We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the Service Contract. PLEASE READ THE SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT PROTECTED.

Service requests/claims may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. If the exact model is not available, the replacement will be of like kind and quality. You are not required to purchase the protection program to activate wireless service. This protection may provide a duplicate of other sources of protection. You may cancel at any time.

The Program is a replacement service provided to customers of Videotron. The service contract is provided and administered by Likewize Device Protection, Ltd. For enrollments on or after January 23, 2025, Videotron Mobile Device Protection Program is an insurance offering. Policies are underwritten by Zurich Insurance Company Ltd (Canadian Branch), distributed by Videotron Ltd. and administered by Likewize Device Protection, Ltd. For complete details of your eligibility, insurance coverages, as well as the conditions and exclusions that may apply, please refer to your complete insurance policy.

Protection Plan Policy

This document outlines the insurance policy for the Protection Plan.

Download

Protection Plan Fact Sheet

The fact sheet provides information about your rights.

Download

Protection Plan Product Summary

This is an overview of the Protection Plan program.

Download

Peace of Mind Protection Plan Policy

This document outlines the insurance policy for the Peace of Mind Protection Plan.

Download

Peace of Mind Protection Plan Fact Sheet

The fact sheet provides information about your rights.

Download

Peace of Mind Protection Plan Product Summary

This is an overview of the Peace of Mind Protection Plan program.

Download

Peace of Mind Protection Plan with AppleCare Services Fact Sheet

The fact sheet provides information about your rights.

Download

Peace of Mind Protection Plan with AppleCare Services Product Summary

This is an overview of the Peace of Mind Protection Plan program.

Download

Peace of Mind Protection Plan with AppleCare Services Policy

This document outlines the insurance policy for the Peace of Mind Protection Plan with AppleCare Services.

Download
HOW TO GUIDES

Program Guide & Activation Instructions

Protection Plan and Peace of Mind Protection Plan Program Guide

Learn about the features and benefits of our Protection Plan and Peace of Mind Protection Plan. This brochure provides detailed information on their unique offerings and advantages.

Download

Peace of Mind Protection Plan with AppleCare Services Program Guide

Learn about the features and benefits of our Peace of Mind Protection Plan with AppleCare Services. This brochure provides detailed information on their unique offerings and advantages.

Download

Activation Instructions

This guide explains how to activate your replacement device.

Download
FORMS

Documentation Requirements

Service Request Statutory Declaration

Additional information required for claim approval.

Download

Likewize Document Requirements

This document provides instructions on how to use the Service Request Statutory Declaration.

Download

Videotron Privacy Policy

For comprehensive information on privacy matters, please refer to the Vidéotron policy page through the provided link.

Visit

Notice of Rescission of an Insurance Contract

Download