Enrolling in Wing‘s It Happens Device Protection plan (the "Plan") is easy! Simply sign up when you purchase and activate your new device.
For new devices, coverage starts on the day you enroll in the Plan. Need a little time to think it over? You will have 30 days from the date of purchase to enroll in the Plan. There is no waiting period for new devices.
For "Bring Your Own" devices (BYOD), you will have 30 days to enroll in the Plan; however, there will be a 30-day waiting period before protection begins.
Please note that your device must be fully operational and active on the network at the time of plan enrollment.
Coverage includes accidental damage from handling and electrical/mechanical malfunction after the manufacturer's warranty expires.
Monthly Service Fee pricing ranges from $5.95 to $11.95 per month depending on the retail value of the eligible device (see table below) with a repair processing fee ranging from $49.00 to $99.00 and a replacement processing fee ranging from $39.00 to $249.00 for each approved request (depending upon the retail price of your device). Subscribers also enjoy screen break repairs for only $29.00 as long as there is no other damage to the device (this does not apply if your phone is in Tier 1).
You are allowed 2 approved service requests in any rolling 12-month period beginning with the date of your first approved service request.
View our program guide for the full rundown of plan, including pricing, coverage and exclusions.
| Tier | 1 |
2 |
3 |
4 |
|---|---|---|---|---|
| Retail Value of Device | $0.00 - $298.99 |
$299.00 - $598.99 |
$599.00 - |
$1,000.01 - $1500.00 |
| Monthly Service Fee | $5.95 | $8.95 | $10.95 |
$11.95 |
| Screen Break Repair Processing Fee | N/A | $29.00 | $29.00 |
$29.00 |
| All Other Damage Repair Processing Fee | N/A | $49.00 | $99.00 |
$99.00 |
| Replacement Processing Fee | $39.00 | $99.00 | $199.00 |
$249.00 |
All fees above are subject to applicable taxes.
Who is Likewize Device Protection, LLC (Likewize)?
Likewize is the administrator for the Plan. When you file a service request, you will work with Likewize. Learn more about Likewize.
How much does it cost?
Subscribers enrolled in the It Happens Device Protection plan pay a low monthly service fees ranging from of $5.95 to $11.95 depending on the retail price of your device at time of enrollment.
Please note that a processing fee is also required when your service request is approved and a replacement or repair is authorized. View more about costs.
Are there other fees I should know about?
| Tier | 1 |
2 |
3 |
4 |
|---|---|---|---|---|
| Retail Value of Device | $0.00 - $298.99 |
$299.00 - $598.99 |
$599.00 - |
$1,000.01 - $1500.00 |
| Screen to All Other Damage Repair | N/A | $20.00 | $70.00 |
$70.00 |
| Screen Break to Replacement | N/A | $70.00 | $170.00 |
$220.00 |
| Replacement Processing Fee | N/A | $50.00 | $100.00 |
$150.00 |
All fees above are subject to applicable taxes.
Will I be charged tax on this plan?
All plan costs, fees, and charges are subject to applicable taxes.
When do I file a service request?
If your phone suffers accidental damage, screen break or malfunction (after the manufacturer's warranty), file a service request. A service request must be filed within 60 days of the incident.
If your phone or device experiences an electrical or mechanical malfunction and more than 12 months has passed since the date of purchase you can submit a service request.
A manufacturer's warranty (in-warranty) is provided by your phone manufacturer and is generally valid for 12 months from the date of initial purchase. Electrical or mechanical malfunctions in the first 12 months are generally covered by your manufacturer’s warranty. Details about your warranty can be found in your device’s original packaging.
How do I file a service request?
The service request process is fast, easy, and secure. Simply gather your personal information, incident details, and visit the service request page.
What do I do if I have issues uploading my documentation to My Plan?
The quickest way to resolve your service request is to submit your documentation through My Plan.
If you are experiencing issues uploading your service request affidavit or other requested documents, you can email documents@Likewizeprotect.com or you can send by mail to Likewize Device Protection, LLC Attn: Asset Protection, 1900 W Kirkwood Blvd Suite 1600C Southlake, TX 76092. Requested documentation sent by mail or email may delay your service request.
What does my plan cover?
It Happens Device Protection provides protection for screen break, accidental damage from handling and mechanical or electrical malfunction (after the expiration of the manufacturer’s warranty).
How many service requests am I allowed?
You are allowed 2 approved service requests in any rolling 12-month period beginning with the date of your first approved service request.
When can I enroll?
The enrollment process is quick and painless. Simply sign up when you buy and activate your new phone or device and your coverage will start immediately. Need a little time to think it over? For new devices there is a 30-day grace period for enrollment after purchase or activation through wingalpha.com.
BYOD (Bring Your Own Device) subscribers can enroll within 30 days of device activation, however protection will begin 30 days after enrollment.
Please note that your device must be fully operational at the time of plan activation in order to enroll.
Will I get the same device for an approved service request?
Replacements are often new but on occasion may be reconditioned. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make and model is not available, your replacement will be of like kind and quality.
Am I required to pay a processing fee before I get my device repaired or replaced?
Yes. You are required to pay a processing fee for each approved service request. For your exact processing fee, go to My Plan and sign in.
How will I be billed?
Your plan payment will be added to your monthly Wing service bill.
Can I cancel?
What should I do with my damaged device?
What determines which fulfillment options are offered?
Likewize determines which repair options are available. Your location, device model, type of damage, and repair or replacement part availability can influence whether the device will be repaired or replaced. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair.
Can I go to any phone repair location?
To ensure quality, all repairs must be completed through one of Likewize’s authorized repair partners. When you complete your service request you will be presented with authorized repair partners in your area. Once you select an authorized repair partner you can visit any of their locations to complete your service request.
What if there’s not a repair location near me?
Don’t worry, Likewize has repair partners who accept devices via mail. Likewize will send you a prepaid label, all you need to do is package your device and drop it in a USPS mailbox. It will be repaired and returned to you.
What happens if the repair provider cannot fix my device?
If your phone is unrepairable, Likewize will send you a replacement. Please note that if the device is sent for repair but then found to be unrepairable and needs to be replaced, you will be required to pay the difference between the repair processing fee and replacement processing fee before Likewize can order a replacement for you.
What happens if I have an issue with my device after repair?
All repair work is guaranteed for ninety (90) days by Likewize's repair partners. Simply return to the store, or go online to file your repair warranty service request.
What can I do online?
Lots! You can check your monthly subscriber fee and processing fees, review your plan documents, start a service request and track it from start to finish. Simply go to My Plan and sign in.
How do I change my personal information?
Log on to My Plan and select Update Profile.
For the fastest service, file a service request or check the status of your service request online. If you have questions about your protection plan, you can find complete terms and conditions in the Resources area. For other questions, fill out the form below.
We’ve got all the inside info you need right here in our Resources Center. Check the library below for your program guide, insurance certificate, and other information pertinent to your plan.
Please refer to this website for the most current information about your plan.PLEASE READ THE SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT COVERED.
Service requests may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. Replacement may be with generic or non-original manufacturer accessories. If the exact model is not available, the replacement will be of like kind and quality. You are not required to purchase device protection to activate wireless service. This coverage may provide a duplicate of other sources of coverage. You may cancel at any time. The Plan is a repair and replacement service provided to customers of Wing.
The Plan is not an insurance policy. It is a service contract. Please review the terms and conditions for complete details, limitations, and exclusions. The Provider of the Plan is Likewize Device Protection, LLC, 1900 W. Kirkwood Blvd., Suite 1600C, Southlake, TX 76092, except in FL where the Provider is Lyndon Southern Insurance Company, 10751 Deerwood Blvd., Suite 200, Jacksonville, FL 32256 and in WA where the Provider is 4Warranty Corporation, 10751 Deerwood Blvd., Suite 200, Jacksonville, FL 32256. The Administrator of the Plan is Likewize Device Protection, LLC 1900 Kirkwood Blvd, Suite 1600C, Southlake, TX 76092 (866) 277-6325 Administrator, (TX License Number 501).