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ABS stands for Advanced Battle Station, which is Newegg’s own brand focused on providing high-quality, pre-built gaming PCs and PC components.

The ABS portal provides a central location where users can manage service requests/claims, select fulfillment options, review the Terms and Conditions, and access support services.

Click here to find out everything you need to know for ABS support.

The Newegg ABS Gaming PC includes a one-year manufacturer’s warranty with device registration. No additional purchase is necessary.

Device Registration:

• ABS customers who buy directly from Newegg are registered automatically.
• ABS customers who purchase through third-party retailers (including BestBuy or Amazon) must register their device before making a manufacturer’s warranty claim.

Refer to the “Registering the Device” section found under ABS for instructions. This warranty cannot be transferred.

If you bought your ABS Computer through a third-party retailer such as BestBuy or Amazon, please select the appropriate link for your region below to register your product. For additional details about product registration, please click here.

Registration:

• For US Customers:
  https://onlineportal-us.likewize.com/neweggabs-us
• For Canada Customers:
  https://onlineportal-ca.likewize.com/neweggabs-ca

As this is a warranty, cancellation does not apply.

Newegg’s warranty comes automatically with the purchase of an ABS Gaming PC. There is no monthly fee/premium.

Likewize will process the claim according to device type and location in one of the following ways:

• Mail-In Repair: A prepaid mailing label will be provided, allowing you to pack and send your device for repair. After the repair is completed, the device will be sent back to you. The process may take up to six weeks from start to finish.
• Reimbursement: If your device is deemed irreparable, customers located in the United States will be issued a Newegg-branded MasterCard through eDisbursement from inComm, which will be delivered directly to the email address registered with their account. Customers in Canada will receive reimbursement via cheque.

An eDisbursement card is a type of digital payment delivered through our partner, InComm. You'll get an email from noreply@vcdelivery.com, which is used specifically for sending digital gift cards. If you don't see the email in your inbox, be sure to check your spam or promotions folder.

You can pay with Visa, Mastercard, American Express, or any debit card featuring the Visa or Mastercard logo.

If your service claim or request is approved but your device reveals no trouble or issue, you could be charged a $90 fee. This can also be referred to as "no problem found", when no fault is identified.

Yes, it is recommended to keep your receipt, as you'll need it for making service requests or filing claims.

Covered Products:
Mechanical or electrical malfunction on ABS computers produced by Newegg, covered for one year from the date of purchase.

Non-Covered Products:
While our plan covers an impressive range of incidents, there are a few exceptions including loss, theft, normal wear and tear or preexisting damage.

For customers in the United States, please click here to file or manage your claim. Canadian customers may file or manage their service request by clicking here.

• First 30 days after purchase: Call Newegg at 1 (800) 685-3471 (Monday to Friday, 8:00 AM – 5:30 PM PST).
• After 30 days: Contact Likewize at 1 (877) 680-0272 (Monday to Friday, 7:00 AM – 7:00 PM CST) or log in through the online portal.
  • United States: Visit the US warranty portal to file or manage a claim.
  • Canada: Visit the Canada warranty portal to file or manage a claim.

United States
Once your claim has been approved, your product will be repaired and returned to you.

Canada
Once your service request is approved, you'll receive a cheque for the assessed market value of your product when you submit your service request.

The service request/claim limit will be based on the value of the product purchased, as set out in your contract.

Comprehensive coverage is provided for all electrical and mechanical failures affecting the ABS computer during the one-year manufacturer warranty period.

United States

• This program offers a one-year repair-first warranty.
• Multiple claims can be filed during the one-year period for repairs related to electrical or mechanical malfunctions of your ABS computer.

Canada

• Only one service request per device is allowed if the service request is fulfilled via reimbursement.
• When a service request is reimbursed, the plan pays the full purchase price of the device, and the warranty ends for that device.

Service requests/claims must be reported within 60 days of the failure date, and fulfillment must be completed within an additional 60 days. There is no processing fee required for submitting or fulfilling a service request/claim.

You can use the Extended Warranty website to submit service requests/claims, manage your service request/claim information, and choose from various fulfillment options.

Your service contract will be emailed to you within 24 to 48 hours of your plan purchase. Please file the emailed details of your contract in a safe place for future reference.

If you require assistance, you can submit a support request by going here. Our team will respond by email within 24 business hours.

Enrollment must be completed at the time of purchase; however, your warranty starts after the manufacturer’s warranty ends (one year).

To cancel within the first 30 days, please reach Newegg Customer Service at 800-390-1119. For cancellations after 30 days, contact Likewize Customer Care at 877-680-0272.

Refund Policy:

• If the plan was purchased within the past 30 days and no service request/claim has been filed, cancellation is eligible for a full refund.
• If you cancel after 30 days, you’ll receive a prorated refund, minus any repair costs and an administrative fee (no more than the contract cost or $50, whichever is less).

To learn more, please review the Terms and Conditions. If you are a US customer, click here; if you are in Canada, click here; Manitoba and Saskatchewan customers can find their information by clicking here.

Once you cancel your Extended Warranty account, you cannot re-enroll in the program.

Service requests/claims in process will proceed as usual. Updates will be provided by email, so please verify the email address on file for the portal is accurate. For questions about a service request/claim status, contact Likewize Customer Care.

The Likewize Protection Plan involves a single upfront payment, the value of which depends on the chosen plan for the device. The cost is displayed after the product is placed in the shopping cart.

Reimbursements are based on your device's retail value, excluding taxes, and are given as an eDisbursement card (US) or a cheque (Canada).

An eDisbursement card is a type of digital payment delivered through our partner, InComm. You'll get an email from noreply@vcdelivery.com, which is used specifically for sending digital gift cards. If you don't see the email in your inbox, be sure to check your spam or promotions folder.

You can pay with Visa, Mastercard, American Express, or any debit card featuring the Visa or Mastercard logo.

Yes, it is recommended to keep your receipt, as you'll need it for making service requests or filing claims.

If your service claim or request is approved but your device reveals no trouble or issue, you could be charged a $90 fee. This can also be referred to as "no problem found", when no fault is identified.

A deductible may apply for repair or replacement services related to the Covered Product. For details regarding the applicable deductible, please consult your welcome email or review the terms of your Service Agreement.

Newegg's Likewize Protection Plan provides two comprehensive coverage options:

• Extended Warranty and Power Surge Protection
• Extended Warranty, Accidental Damage, and Power Surge Protection

This coverage applies to selecting electronic and consumer products bought online through Newegg. For more information, please refer to the coverage details provided below:

Product Category	Extended Warranty Only	Extended Warranty & Accidental Damage
Desktop PC	X
Notebook	X	X
Smartphone	X	X
Tablet	X	X
Consumer Electronics	X	X
E-Bikes	X
Furniture	X
TV	X
Note: All electronic devices come with power surge protection, which prevents damage from sudden increases in voltage. Covered products and product categories will be expanded over time.

Coverage Includes:

• Mechanical or electrical malfunction occurring after the conclusion of the one-year manufacturer’s warranty
• Power surge incidents
• Accidental damage, including liquid exposure (available as an optional service for an additional fee)

Coverage Period:

• Extended Warranty – 3 years after Manufacturer’s warranty ends
• Accidental Damage and Power Surge – 3 years

For customers in the United States, please click here to file or manage your claim. Canadian customers may file or manage their service request by clicking here.

• First 30 days after purchase: Call Newegg at 1 (800) 685-3471 (Monday to Friday, 8:00 AM – 5:30 PM PST).
• After 30 days: Contact Likewize at 1 (877) 680-0272 (Monday to Friday, 7:00 AM – 7:00 PM CST) or log in through the online portal.
  
  • United States: Visit the US warranty portal to file or manage a claim.
  • Canada: Visit the Canada warranty portal to file or manage a service request.

United States
If your service request or claim is approved, you’ll get an eDisbursement card by email. The value will match what the item is worth at the time you file your claim.

Canada
Once your claim is approved, you'll receive a cheque for the assessed market value of your product when you submit your service request.

The service request/claim limit will be based on the value of the product purchased, as set out in your contract or insurance (if you are a resident of Saskatchewan or Manitoba).

The Likewize Extended Warranty plan covers power surges that affect the Covered Product beginning on the date of purchase, unless insurance coverage applies. If a surge results in damage, the product will be replaced according to the plan's terms. Proof of Purchase may be required during the claim process.

If a product is returned within 30 days of purchase, Newegg will refund the Likewize Protection Plan fee or premium to the original payment method used at checkout.

Each device is eligible for a single service request/claim, which is fulfilled by reimbursement.

Service requests/claims must be reported within 60 days of the failure date, and fulfillment must be completed within an additional 60 days. There is no processing fee required for submitting or fulfilling a service request/claim.

The Likewize Home Tech Protect website lets you register devices, manage claims, choose fulfillment options, review Terms and Conditions, and access support, all in one place.

To create a new account or access an existing one, please enter the email address that was originally used during enrollment.

If you require assistance, you can submit a support request by going here. Our team will respond by email within 24 business hours.

After completing your purchase, you may set up your online account and register your devices. Following a short 30-day waiting period, you will then be eligible to submit claims.

To request a cancellation, contact Newegg Customer Service at 800-390-1119.
Refund Policy:

• If the plan has been purchased within the past 30 days cancellation is eligible for a full refund.
• If you cancel after 30 days, you’ll receive a prorated refund from Newegg.

Once a Likewize Home Tech Protect account has been cancelled upon your request, re-enrollment is not available

Claims currently being reviewed will proceed as usual. Updates will be sent via email, so please ensure your portal email address is current. For more information on your claim status, you can check your portal or reach out to Likewize Customer Care.

Your account may be suspended for up to 60 days. If payment isn't made during this period, your account could be cancelled. However, if you make your payment, your coverage will resume from your original enrollment date.

The monthly cost is $19.99.

Eligibility for reimbursement is determined by the approved claim and the specific device involved. If eligible, reimbursement will be issued as an eDisbursement card for the device purchase price minus sales taxes. Likewize will send a prepaid shipping label via email. The damaged device should be packaged and dropped off at a UPS store; shipping costs are covered by Likewize. The available options depend on the claim type, device specifications, and vendor or part availability.

An eDisbursement card is a type of digital payment delivered through our partner, InComm. You'll get an email from noreply@vcdelivery.com, which is used specifically for sending digital gift cards. If you don't see the email in your inbox, be sure to check your spam or promotions folder.

You can pay with Visa, Mastercard, American Express, or any debit card featuring the Visa or Mastercard logo.

A charge of $19.99 will be applied each month to the card used for enrollment by Newegg, on the same day of the month as your initial signup. This payment ensures continuous coverage.

If your Covered Product needs repair or replacement, there may be a processing fee. The exact amount is listed in the Eligible Product Schedule. To find out if a fee applies, just check your Welcome Email or Service Agreement.

Please retain your receipts, as they are required as proof of purchase. Claims cannot be processed without a valid receipt.

Our coverage is designed to give you peace of mind when something goes wrong with your device. Here’s what you can expect:

• You can make unlimited claims within a 12-month period up to the limit of no more than $2,500 per claim and no more than $6,000 total within that 12-month time frame.
• If you need to make a claim, start within 60 days of the incident. Once you begin, you’ll have 30 days to complete the claim. You’ll need proof of purchase and photos of any damage.
• Covers mechanical and electrical malfunctions for eligible devices. It applies to unlimited products owned by you or household members at your registered address, subject to deductibles and limits.
• Damage or EW Malfunction: $49.00–$99.00 — for more details please see your Terms and Conditions.

Components

• CPU
• CPU close loop cooler
• Motherboard
• Memory
• Power Supply
• SSD
• Sound Card
• Video Card

Systems

• Desktops or Laptops with Windows 8+, Android 1.6+, macOS X+ or Chrome OS
• Gaming Desktops or Gaming Laptops with Windows 8+, Android 1.6+, macOS X+ or Chrome OS
• Gaming consoles, handheld gaming devices and VR headsets

Accessories

• Printers, scanners and external hard drives
• Standalone routers, streaming devices and robot vacuums
• Pro/Elite gaming controllers
• Headphones, Microphone, Web Cam
• Keyboards, Gaming Keyboards
• Mice, Gaming Mice
• Streaming decks
• Gaming, Portable or Computing monitors
• Joystick, Throttle
• Gaming Steering wheel, Pedals
• NAS - Network Attached Storage
• Network Switch, Router, Modem
• Mesh Network
• 3D Printer

Consumer Electronics

• Home theater systems
• Bluetooth and Wi-Fi speakers
• DVD/Blu-ray players
• Smart Watches, fitness bands

Smart Home Products

• Smart video doorbells, device hubs, light dimmers, thermostats, smoke and carbon monoxide detectors, security cameras, and door locks.
• All smart devices are compatible with major home networking solutions: Wi-Fi, Zigbee, Z-Wave, Insteon, or Thread Group.

Home Tech Product coverage details:
If your device experiences a mechanical or electrical issue, including those resulting from normal use or power surges, the repair or replacement will be provided, covering parts and labor. Parts used may be new, used, or refurbished. If repairs are not feasible, or if they would exceed the original purchase price of the device, a replacement with a similar model of equal value will be provided (excluding taxes and handling fees). Shipping costs for returns or replacements are covered. Issues should be reported within 60 days to ensure coverage.

Accidental Damage Due to Handling (ADH)

• Personal computers (PC’s desktops, laptops) tablets
• Smart watches
• Wearables
• Fitness bands
• VR headsets
• Headphones
• Handheld gaming devices
• Pro/Elite gaming controllers

Accidental Damage Due to Handling (ADH) coverage details:
“Accidental Damage Due to Handling” or “ADH”: Any single, unexpected, sudden and accidental damage including damage or accidental destruction that is externally visible, which prevents the correct operation of the Covered Product that occurs during normal use and handling. This does not include accumulated damage from continual or multiple events.

We want to make sure you have all the details about what’s covered by your Likewize Home Tech Protect plan, and what isn’t. Below, you’ll find a clear overview of items not included in your protection, so there won’t be any surprises.

IMPORTANT: Please make sure to refer to the Full Terms and Conditions for complete details.

General Exclusions:

• Coverage applies only when your product is used as intended. Loss or damage from external causes such as dropping (unless Accidental Damage from Handling is covered), collision, theft, vandalism, environmental factors, fire, lightning, flooding, or misuse is not included.
• Cosmetic or structural damage, like warping, rusting, or damage to decorative parts, as well as items designed to be replaced periodically (batteries, light bulbs, etc.), are not covered.
• Preventative maintenance, diminished battery life not tied to malfunction or Accidental Damage, batteries, chargers, and car kits are excluded.
• Products with altered or removed serial numbers and pre-existing conditions before your coverage started are not included.
• Normal aging, regular wear and tear, or damage from abuse, mishandling, unauthorized repairs or changes are not covered.
• Commercial use is excluded unless you purchase specific coverage for it.

Electronics-Specific Exclusions:

• Upgrades to channel or frequency range, cable TV adjustments, audio/video system installations, and repairs caused by manufacturer recalls are not covered.
• We’re not liable for delays in service, availability of parts, loss of data, or issues caused by viruses.
• Costs for separately purchased accessories (like cables), unauthorized modifications, and improper installation are excluded.
• Screen burn-in and permanent discoloration of displays are not covered.
• Claims related to obsolescence or technological upgrades are not included.
• Loss or damage from civil unrest, labor disturbances, or other similar events are excluded.
• Application programs, operating software, loss or restoration of data or programs, and damage to storage media are not covered.
• If you don’t follow manufacturer-recommended maintenance, coverage may not apply.
• We encourage you to use reasonable means to protect your device from further damage if something goes wrong.

Accidental Damage Due to Handling (ADH) Non-Protected Items:

• ADH does not include damage from nature, flood, war, terrorism, fires, wind, lightning strikes or other acts of God. Please refer to the Terms and Conditions, which can be found here.

If your product is found to have damage or a defect not covered under your plan, you’ll be responsible for the repair costs. If you have any questions about your coverage, please refer to the Terms and Conditions or reach out to our team for assistance.

The Likewize Home Tech Protect plan will cover all standard, major brands, including but not limited to:

• Amazon
• ABS
• Dell
• Google
• Epson
• LG
• Microsoft
• Nintendo
• Nikon
• Samsung

This coverage extends to most widely recognized consumer electronics manufacturers.

Coverage is only available throughout the United States at this time.

Coverage starts 31 days after purchase. Claims related to accidental damage from handling (ADH) or mechanical breakdown that occurred before the Agreement was purchased are not covered. Service is only available for products under three years old at the time of the issue. Products older than three years are not eligible.

You will receive a “Welcome Email”, which will include your start date, coverage type, term, price, and other important details. This plan doesn't cover any damage or mechanical issues that happen before you buy it.

To file a claim or review your policy details, please log in to your online portal.

Contact Likewize when the issue is related to:

• Claim processing (approvals, denials, escalations, or reimbursements)
• Device repairs, or fulfillment errors
• Discrepancies in enrollments
• EDisbursement card reimbursement or reissue questions (handled through Likewize/InComm).

Newegg is responsible for:

• Monthly Premium payments and refunds
• Plan cancellations (customers must contact Newegg directly if they wish to cancel their program)

If your claim is approved, your device will either be repaired, or you’ll get an eDisbursement card by email. The card’s value will match what your item is worth at the time of your claim.

With the Likewize Home Tech Protect plan, your devices are covered against power surges. If a surge ever damages your covered product, we'll take care of it by replacing it for you—just as outlined in these terms—so you can relax knowing you're protected.

Unlimited claims are allowed within a 12-month period, up to $6,000 in total and $2,500 per claim.

You’ll have up to 60 days from the date of the incident to get started, and once you begin, you’ll have 30 days to complete the process. Proof of purchase and Proof of damage photos will be necessary to process a claim.

All repairs come with a 90-day warranty. If the same device needs repair three times in one year for the same problem, on the fourth time, we’ll either replace it with a similar product or reimbursement, up to your remaining coverage limit.

Likewize will process the claim according to device type and location in one of the following ways

• Mail-In Repair: A prepaid mailing label will be provided, allowing you to pack and send your device for repair. After the repair is completed, the device will be sent back to you. The process may take up to six weeks from start to finish.
• Reimbursement: If your device cannot be repaired, you'll receive an eDisbursement card sent directly to the email address associated with your account.