Need assistance?

• Within the first 30 days: Call Newegg Customer Service at (800) 685-3471, Monday through Friday, 8:00 a.m. to 5:30 p.m. Pacific Time.
• After 30 days: Call Likewize Customer Care at (877) 680-0272, Monday through Friday, 7:00 a.m. to 7:00 p.m. Central Time.

• Extended Warranty with power surge protection: Covers eligible mechanical or electrical breakdowns after the manufacturer’s warranty ends, plus power surge damage.
• Extended Warranty with accidental damage and power surge protection: Includes the same coverage, plus eligible accidental damage from handling.

Power surge protection is included for eligible electronic devices. Product availability may change, so use the option shown with the item at checkout as the final eligibility check.

• Within the first 30 days: Call Newegg Customer Service at (800) 390-1119.
• After 30 days: Call Likewize Customer Care at (877) 680-0272.

• Back up any information you want to keep, then erase your personal information.
• Turn off all device and account locks.
• Remove SIM cards and memory cards.
• Remove cases, screen protectors, and accessories unless your instructions say to include them.

Need help preparing your device? Follow the official steps for Apple devices, Samsung devices, or other Android devices.

Home Tech Protect covers an unlimited number of eligible products in your household. Eligible categories may include:

• Desktop and laptop computers
• Eligible PC components
• Game consoles, handheld gaming devices, and VR headsets
• Monitors, keyboards, mice, controllers, headsets, microphones, webcams, and streaming decks
• Printers, scanners, external drives, and network attached storage
• Routers, modems, network switches, mesh networking products, and streaming devices
• Home theater equipment, speakers, DVD and Blu-ray players
• Smartwatches, fitness bands, and eligible smart home products

For complete coverage details and product eligibility requirements, review the Home Tech Protect Terms and Conditions in Resources.

Common exclusions include loss or theft, cosmetic damage, preexisting conditions, unauthorized repairs or modifications, software or data loss, misuse, and ineligible products.

For complete product coverage details and exclusions, review the Home Tech Protect Terms and Conditions.

Review the Home Tech Protect Terms and Conditions in Resources for complete coverage details and current plan documents.

Sign in to the Home Tech Protect portal and select Start a claim.

An eDisbursement card is the delivery method used to send your digital Newegg gift card by email after an eligible reimbursement is approved.

Watch for an email from noreply@vcdelivery.com. Add this address to your safe sender list, and check your spam, junk, or promotions folders if you do not see it. Contact support if you still cannot find the email.

• Gaming desktops and laptops
• Game consoles and handheld gaming devices
• VR headsets and monitors
• Keyboards, mice, controllers, and headsets
• Streaming gear
• Eligible PC components and accessories

Watch for an email from noreply@vcdelivery.com. Add this address to your safe sender list, and check your spam, junk, or promotions folders if you do not see it. Contact support if you still cannot find the email.