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Program Overview

Enrolling in device protection is easy! Simply sign up when you purchase and activate your new phone or device and your protection starts immediately.

Need a little time to think it over? Enrollment is available for up to 60 days after purchase. Please note that your device must be fully operational at the time of program enrollment in order to enroll.

Select Your Plan

Click on your plan below to see your program overview.

Device Protection for Apple featuring AppleCare Services

Protection includes loss, theft, accidental damage from handling, and warranty malfunction. Apple Watch protection does not include loss or theft. Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present. See an update to this benefit for iPhone models 12 and newer (excluding iPhone SE) here.

Pricing ranges from $7.99 to $21.99 per month depending on your device tier, with Processing Fees ranging from $39.00 to $400.00 depending on your device and damage type.

You are eligible to receive unlimited accidental damage from handling and warranty malfunction Service Requests. You are also eligible for one loss or theft service request in any rolling 12-month period. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Cost Overview

No Term Device Price / Device MSRP (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Service Fee – iPhone and iPad* $7.99 $9.99 $18.99 $21.99
Monthly Service Fee – Apple Watch $7.99 $9.99 $13.99 N/A
iPhone Screen Repair Processing Fee** $39.00 $39.00 $39.00 $39.00
iPhone Damage Repair Processing Fee $129.00 $129.00 $129.00 $129.00
iPad Pro M4  and iPad Air M2 Models: Screen repair processing  fee $39.
All other damage repair processing fees $129. All other iPads: Damage processing fees $49
Apple Watch Damage Repair Processing Fee $89.00 $89.00 $89.00 $89.00
Warranty Processing Fee $0.00 $0.00 $0.00 $0.00
Replacement Processing Fee for Loss/Theft*** (iPhone & iPad Only) $150.00 $200.00 $300.00 $400.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Processing Fee.

*This is the current Monthly Service Fee for Device Protection. If you enrolled in Device Protection prior to February 1, 2018, your Monthly Service Fee is stated on your Rogers bill.

**Screen repair for iPhone models 12 and newer (excluding iPhone SE) refers to the front or back glass (for all other models, back glass repair is not considered to be screen repair and the iPhone Damage Repair Processing Fee of $129 applies). For iPhone models 12 and newer: (a) if the service request is for both front and back glass breakage repair, the processing fee is $78 ($39 per repair); (b) if these are separate service requests, each repair has a $39 processing fee; and (c) the first screen repair at no extra cost is applicable to one glass repair - front or back.

***Loss/Theft protection not available in Quebec or for Apple Watch.

View the Device Protection for Apple featuring AppleCare Services Terms & Conditions.

Protection includes loss, theft, accidental damage from handling, and warranty malfunction**. Apple Watch protection does not include loss or theft. Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present. See an update to this benefit for iPhone models 12 and newer (excluding iPhone SE) here.

Pricing ranges from $7.99 to $21.99 per month depending on your device tier, with Processing Fees ranging from $39.00 to $400.00 depending on your device and damage type.

You are eligible to receive unlimited accidental damage from handling and warranty malfunction Service Requests. You are also eligible for one loss or theft service request in any rolling 12-month period. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

**In Manitoba and Saskatchewan, Device Protection for Apple featuring AppleCare Services is a combined insurance policy and service contract offering. The insurance policy is underwritten by AIG Insurance Company of Canada and provides loss, theft, and accidental damage from handling protection, while the service contract provides warranty protection.

Cost Overview

No Term Device Price / Device MSRP (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Service Fee – iPhone and iPad* $7.99 $9.99 $18.99 $21.99
Monthly Service Fee – Apple Watch $7.99 $9.99 $13.99 N/A
iPhone Screen Repair Processing Fee** $39.00 $39.00 $39.00 $39.00
iPhone Damage Repair Processing Fee $129.00 $129.00 $129.00 $129.00
iPad Pro M4  and iPad Air M2 Models: Screen repair processing  fee $39.
All other damage repair processing fees $129.  All other iPads: Damage processing fees $49
Apple Watch Damage Repair Processing Fee $89.00 $89.00 $89.00 $89.00
Warranty Processing Fee $0.00 $0.00 $0.00 $0.00
Replacement Processing Fee for Loss/Theft*** (iPhone & iPad Only) $150.00 $200.00 $300.00 $400.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Processing Fee.

*This is the current Monthly Service Fee for Device Protection for Apple featuring AppleCare Services. If you enrolled in Device Protection prior to February 1, 2018, your Monthly Service Fee is stated on your Rogers bill.

**Screen repair for iPhone models 12 and newer (excluding iPhone SE) refers to the front or back glass (for all other models, back glass repair is not considered to be screen repair and the iPhone Damage Repair Processing Fee of $129 applies). For iPhone models 12 and newer: (a) if the service request is for both front and back glass breakage repair, the processing fee is $78 ($39 per repair); (b) if these are separate service requests, each repair has a $39 processing fee; and (c) the first screen repair at no extra cost is applicable to one glass repair - front or back.

***Loss/Theft protection not available in Quebec or for Apple Watch.

View the Device Protection for Apple featuring AppleCare Services Terms & Conditions.

Protection includes accidental damage from handling and warranty malfunction. Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present. See an update to this benefit for iPhone models 12 and newer (excluding iPhone SE) here.

Pricing ranges from $6.99 to $15.99 per month depending on your device tier, with Processing Fees ranging from $39.00 to $129.00 depending on your device and damage type.

You are eligible to receive unlimited accidental damage from handling and warranty malfunction Service Requests. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Cost Overview

No Term Device Price / Device MSRP (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Service Fee - iPhone, iPad and Apple Watch* $6.99 $8.99 $12.99 $15.99
iPhone Screen Repair Processing Fee** $39.00 $39.00 $39.00 $39.00
iPhone Damage Repair Processing Fee $129.00 $129.00 $129.00 $129.00
iPad Damage Repair Processing Fee $49.00 $49.00 $49.00 $49.00
Apple Watch Damage Repair Processing Fee $89.00 $89.00 $89.00 $89.00
Warranty Processing Fee $0.00 $0.00 $0.00 $0.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Processing Fee.

*This is the current Monthly Service Fee for Device Protection for Apple featuring AppleCare Services. If you enrolled in Device Protection prior to February 1, 2018, your Monthly Service Fee is stated on your Rogers bill.

**Screen repair for iPhone models 12 and newer (excluding iPhone SE) refers to the front or back glass (for all other models, back glass repair is not considered to be screen repair and the iPhone Damage Repair Processing Fee of $129 applies). For iPhone models 12 and newer: (a) if the service request is for both front and back glass breakage repair, the processing fee is $78 ($39 per repair); (b) if these are separate service requests, each repair has a $39 processing fee; and (c) the first screen repair at no extra cost is applicable to one glass repair - front or back.

View the Device Protection for Apple featuring AppleCare Services Terms & Conditions.

Protection includes loss, theft, accidental damage from handling and warranty malfunction. Apple Watch protection does not include loss or theft. Plus, your first phone screen break repair will have a $0 Deductible if no other damage is present. See an update to this benefit for iPhone models 12 and newer (excluding iPhone SE) here.

Pricing ranges from $7.99 to $21.99 per month depending on your device tier, with Deductibles ranging from $39.00 to $400.00 depending on your device and damage type.

You are eligible to receive unlimited accidental damage from handling and warranty malfunction Claims. You are also eligible for one loss or theft Claim in any rolling 12-month period. Each Claim is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Cost Overview

Eligible Device Unsubsidized, New Retail Value at time of Enrollment (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Premium - iPhone and iPad $7.99 $9.99 $18.99 $21.99
Monthly Premium - Apple Watch $7.99 $9.99 $13.99 N/A
iPhone Screen Repair Deductible* $39.00 $39.00 $39.00 $39.00
iPhone All Other Damage Repair Deductible $129.00 $129.00 $129.00 $129.00
iPad Pro M4  and iPad Air M2 Models: Screen repair deductible $39.
All other damage repair deductible $129 All other iPads: Damage deductible $49
Apple Watch Damage Repair Deductible $89.00 $89.00 $89.00 N/A
Warranty Malfunction Deductible $0.00 $0.00 $0.00 $0.00
Replacement Deductible for Loss/Theft** (iPhone & iPad Only) $150.00 $200.00 $300.00 $400.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Deductible.

*The Screen Repair Deductible for iPhone models 12 and newer (excluding iPhone SE) applies individually to front screen and back glass breakage. For illustrative purposes, if the claim is for both front screen and back glass breakage repair, the deductible is $78 ($39 per repair).You are not required to pay a Screen Repair Deductible for up to one claim for the repair of either front screen or back glass breakage with the following exclusions and limitations: (1) iPads are excluded; (2) back glass breakage repair applies to iPhone models 12 and newer (excluding iPhone SE), for all other models and devices, back glass damage is considered to be “All Other Damage”; and (3) there must be no other defects or evidence of loss or failure present at the time of screen repair.

**Loss/Theft protection not available for Apple Watch.

View the Device Protection for Apple featuring AppleCare Services Insurance Policy.

When you file a Service Request, you may be provided the following options based on your location, device, and failure:

  WALK IN: Take your device to an Apple Store or Apple Authorized Service Provider for repair.

  MAIL IN: Mail your device to us for repair.

  LOSS/THEFT REPLACEMENT: Replace your device with an Apple certified replacement of the same make, model, colour and memory.

Device Protection for Android

Protection includes loss, theft, accidental damage from handling, and extended warranty (after the original manufacturer’s warranty expires). Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present.

Pricing ranges from $7.99 to $21.99 per month depending on your device tier, with Processing Fees ranging from $39.00 to $400.00 depending on your device and damage type.

You are eligible to receive up to three fulfilled Service Requests in any rolling 12-month period, two of which may be for accidental damage from handling or extended warranty and one of which may be for loss/theft, beginning on the date of your first Service Request. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Cost Overview

No Term Device Price / Device MSRP (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Service Fee* $7.99 $9.99 $18.99 $21.99
Phone Screen Repair Processing Fee** $39.00 $39.00 $39.00 $39.00
Phone Damage and Extended Warranty Repair Processing Fee $129.00 $129.00 $129.00 $129.00
Tablet Damage and Extended Warranty Repair Processing Fee $49.00 $49.00 $49.00 $49.00
Replacement Processing Fee for Loss/Theft $150.00 $200.00 $300.00 $400.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Processing Fee.

*This is the current Monthly Service Fee for Device Protection for Android. If you enrolled in Device Protection prior to February 1, 2018, your Monthly Service Fee is stated on your Rogers bill.

**Back glass repair is not considered to be screen repair and the Repair Processing Fee of $129 applies.

View the Device Protection for Android Terms & Conditions.

Protection includes loss, theft, accidental damage from handling, and extended warranty (after the original manufacturer’s warranty expires). ** Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present.

Pricing ranges from $7.99 to $21.99 per month depending on your device tier, with Processing Fees ranging from $39.00 to $400.00 depending on your device and damage type.

You are eligible to receive up to three fulfilled Service Requests in any rolling 12-month period, two of which may be for accidental damage from handling or extended warranty and one of which may be for loss/theft, beginning on the date of your first Service Request. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

**In Manitoba and Saskatchewan, Device Protection for Android is a combined insurance policy and service contract offering. The insurance policy is underwritten by AIG Insurance Company of Canada and provides loss, theft, and accidental damage from handling protection, while the service contract provides extended warranty protection.

Cost Overview

No Term Device Price / Device MSRP (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Service Fee* $7.99 $9.99 $18.99 $21.99
Phone Screen Repair Processing Fee** $39.00 $39.00 $39.00 $39.00
Phone Damage and Extended Warranty Repair Processing Fee $129.00 $129.00 $129.00 $129.00
Tablet Damage and Extended Warranty Repair Processing Fee $49.00 $49.00 $49.00 $49.00
Replacement Processing Fee for Loss/Theft $150.00 $200.00 $300.00 $400.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Processing Fee.

*This is the current Monthly Service Fee for Device Protection for Android. If you enrolled in Device Protection prior to February 1, 2018, your Monthly Service Fee is stated on your Rogers bill.

**Back glass repair is not considered to be screen repair and the Repair Processing Fee of $129 applies.

View the Device Protection for Android Terms & Conditions.

Protection includes accidental damage from handling and extended warranty (after the original manufacturer’s warranty expires). Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present.

Pricing ranges from $6.99 to $15.99 per month depending on your device tier, with Processing Fees ranging from $39.00 to $129.00 depending on your device and damage type.

You are eligible to receive up to two fulfilled Service Requests in any rolling 12-month period beginning on the date of your first Service Request. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Cost Overview

No Term Device Price / Device MSRP (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Service Fee* $6.99 $8.99 $12.99 $15.99
Phone Screen Repair Processing Fee** $39.00 $39.00 $39.00 $39.00
Phone Damage and Extended Warranty Repair Processing Fee $129.00 $129.00 $129.00 $129.00
Tablet Damage and Extended Warranty Repair Processing Fee $49.00 $49.00 $49.00 $49.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Processing Fee.

*This is the current Monthly Service Fee for Device Protection for Android. If you enrolled in Device Protection prior to February 1, 2018, your Monthly Service Fee is stated on your Rogers bill.

**Back glass repair is not considered to be screen repair and the Repair Processing Fee of $129 applies.

View the Device Protection for Android Terms & Conditions.

Protection includes loss, theft, accidental damage from handling and extended warranty (after the original manufacturer’s warranty expires). Plus, your first phone screen break repair will have a $0 Deductible if no other damage is present.

Pricing ranges from $7.99 to $21.99 per month depending on your device tier, with Deductibles ranging from $39.00 to $400.00 depending on your device and damage type.

You are eligible to receive up to three fulfilled Claims (of which two Claims may be for accidental damage from handling or mechanical or electrical breakdown or malfunction and one Claim may be for loss or theft) in any rolling 12-month period beginning on the date of your first Claim. Each Claim is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Cost Overview

Eligible Device Unsubsidized, New Retail Value at time of Enrollment (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Premium $7.99 $9.99 $18.99 $21.99
Phone Screen Repair Deductible* $39.00 $39.00 $39.00 $39.00
Phone All Other Damage and Extended Warranty Repair Deductible $129.00 $129.00 $129.00 $129.00
Tablet Screen and All Other Damage and Extended Warranty Deductible $49.00 $49.00 $49.00 $49.00
Warranty Malfunction Deductible $0.00 $0.00 $0.00 $0.00
Replacement Deductible for Loss/Theft $150.00 $200.00 $300.00 $400.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Deductible.

*You may receive up to one claim (excluding Tablets) for repair of front screen breakage (with no other defects or evidence of loss or failure present) for your Insured Device and you will not be required to pay a Screen Repair Deductible. Back glass repair is not considered to be screen repair and the Repair Deductible of $129 applies.

View the Device Protection for Android Insurance Policy.

When you file a Service Request, you may be provided the following options based on your location, device, and failure:

  WALK IN: Take your device to an approved vendor for repair.

  WE COME TO YOU: Have the Likewize Repair van come to you to repair your device.

  LOSS/THEFT REPLACEMENT: Replace your device with a like device.

  MAIL IN: Mail your device to us for repair.

My Plan

View your program details and check the status of a Service Request.

View your plan

Frequently Asked Questions

Who is Likewize Device Protection?

A proud subsidiary of Likewize Corp. (formerly known as Brightstar) since 2011, Likewize Device Protection, provides phone and device protection programs for millions of subscribers around the globe. We’re backed by two A-rated insurers and support our customers through 14 call centers in 9 countries. Learn more about Likewize.

Questions About Your Program
Device Protection for Apple featuring AppleCare Services and Device Protection for Android
For details about Premium Device Protection or Device Protection Lite plans, see the Terms & Conditions here.

How much does it cost?

A Monthly Service Fee/Premium ranging from $7.99 to $21.99 depending on your device tier will appear on your Rogers bill.

Please note that a Processing Fee/Deductible is also required when your Service Request/Claim is approved. Repair Processing Fees/Deductibles range from $39.00 to $129.00 depending on your device and damage type.

Loss and theft Processing Fee/Deductible range from $150.00 to $400.00 depending on your device tier. Loss and theft protection is not available for Apple Watch.

Please note that prepaid credit cards cannot be used to pay your Processing Fee/Deductible. To see your specific Processing Fee/Deductibles, go to your Cost Overview above.

What is included in the first screen repair?

All Device Protection Plan customers are entitled to one phone screen repair at no extra cost, if there is no other damage present. Phone screen repair is limited to cracks and breaks in the front glass of the phone screen. For Android, the screen repair counts towards your limit of two fulfilled accidental damage from handling Service Requests/Claims in any rolling 12-month period. For Apple devices there are unlimited screen repairs for Accidental Damage due to Handling.

Note: Device Protection for Apple featuring AppleCare Services customers who have an iPhone models 12 and newer (excluding iPhone SE) enrolled have an added benefit. Effective December 13, 2021, screen repair for iPhone models 12 and newer (excluding iPhone SE) refers to the front or back glass (for all other models, back glass repair is not considered to be screen repair and the iPhone Damage Repair Processing Fee/Deductible of $129 applies). For iPhone models 12 and newer: (a) if the service request/claim is for both front and back glass breakage repair, the processing fee/deductible is $78 ($39 per repair); (b) if these are separate service requests/claims, each repair has a $39 processing fee/deductible; and (c) the first screen repair at no extra cost is applicable to one glass repair - front or back.

Are there other fees I should know about?

Additional fees you may be subject to are: Non-Return Fee, Locked Device Fee, and Service Request/Claim Conversion Fee.
If your original equipment is not received within thirty (30) days, you will be charged a Non-Return Equipment Fee of up to $800.00 depending on your device tier.
If your protected device is returned with the locking feature enabled, you will be charged a Locked Device Fee of up to $800.00 depending on your device tier.
The Service Request/Claim Conversion Fee is the difference between the phone screen repair fee and the all other damage fee (or extended warranty repair fee for Device Protection for Android plan), in instances where there is additional damage beyond screen damage.

Tier

No Term Price/MSRP (excluding tax)

Non-Return Fee

Locked Device Fee

Service Request/Claim Conversion Fee

1

$0.00 - $599.99

$75.00

$75.00

$90.00

2

$600.00 - $799.99

$300.00

$300.00

$90.00

3

$800.00 - $1499.99

$650.00

$650.00

$90.00

4

$1,500.00 - $3,000.00

$800.00

$800.00

$90.00


All fees above are subject to applicable taxes.

What does my Device Protection protect?

Rogers Device Protection for Apple featuring AppleCare Services provides protection for loss, theft, accidental damage from handling (including liquid damage), and warranty malfunction. Please note that loss and theft protection is not offered for Apple Watch.

Theft and lost coverage for iPhone requires you to have Find My iPhone enabled on your iPhone at the time it is lost or stolen. Find My iPhone should remain enabled and your iPhone should remain associated with your Apple ID throughout the theft or lost claim process."

You must have activated the standard tracking application provided or available on Your Protected Device, keep it activated for the duration of the term of this contract, and validate proof of your identity through your online account at the time you make a claim to be and remain eligible for this Device Protection Plan.

What does ‘IMEI-based protection’ mean?

IMEI-based protection means that only the device with the IMEI enrolled at the time of activation and which we have on file is protected. If you change or upgrade your device, you must re-enroll in device protection. If you switch your SIM card to a different device, that device is NOT protected.

When do I file a Service Request or Claim?

There is no time limit to file a Service Request/Claim. You can file a Service Request/Claim at any time as long as you were enrolled in the plan at the time the device failure occurred. Manitoba, Saskatchewan and Quebec customers must file a loss or theft claim within 60 days of the loss.

For Device Protection for Apple featuring AppleCare Services file a Service Request/Claim if your device is lost, stolen, accidentally damaged or experiences an electrical or mechanical malfunction. If your device is lost or stolen, you must file the Service Request/Claim within 60 days of the loss or theft. Please note that loss and theft protection is not offered for Apple Watch.

For Device Protection for Android file a Service Request/Claim if your device is lost, stolen, accidentally damaged or experiences an electrical or mechanical malfunction (after the expiration of the manufacturer’s warranty period). If your device is lost or stolen, you must file the Claim within 60 days of the loss or theft.

For Device Protection for Android, your manufacturer's warranty (in-warranty) is provided by your device manufacturer and is generally valid for 12-months from the date of purchase. Electrical or mechanical malfunctions in these first 12-months that are no cause of your own are generally covered by your manufacturer’s warranty. Details can be found in your original packaging.

How do I file a Service Request/Claim?

Our Service Request/Claim process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our Service Request/Claim page.

What documentation might be required during the service request process?

We will verify your personal details, including your email address and residence, and gather pertinent information regarding your incident. Additionally, we may ask for supplementary documents like proof of identity, proof of address, proof of circumstances, proof of enabled location services, etc., as needed.  

How long do I have to complete a Service Request/Claim?

Once you file a Service Request/Claim, you have 60 days to complete the process. This includes paying any applicable Processing Fee/Deductible, providing any information or documentation requested and providing your device for repair.

What do I do if I have issues uploading my documentation to My Plan?

If you are experiencing issues uploading your service request/claim statutory declaration or other requested documents, you can email them to documents@likewize.com or you can send by mail to Likewize Device Protection, LLC Attn: Asset Protection, 1900 W Kirkwood Blvd, Suite 1600C, Southlake, TX, 76092, USA. Requested documentation sent by mail or email may delay the processing of your service request/claim.

If my device is replaced or repaired, am I protected for the new device?

Your replaced or repaired device is still protected as long as you are enrolled in a Device Protection plan.

Device Protection for Android
Replacements and repaired devices come with a 12-month warranty. In the event that the repaired device or your replacement device fails to function due to any defects in parts or workmanship during this 12-month warranty period, we will repair or replace it at no cost to you. Such service will not be charged against your annual service limit. If you experience any problems with your replaced or repaired device, file a warranty service request/claim here.

Device Protection for Apple featuring AppleCare Services
Your warranty continues on your replacement or repaired device for as long as you are enrolled in the plan. If you exit the plan, new replacement devices come with a 12-month warranty and Apple certified pre-owned devices come with a 90-day warranty. If you experience any problems with your replaced or repaired device, all 1-800-263-3394 to speak directly to an AppleCare Advisor.

How many Service Requests/Claims am I allowed?

Device Protection for Apple featuring AppleCare Services
You are eligible to receive unlimited accidental damage from handling and warranty malfunction Service Requests/Claims. You are also eligible for one loss or theft service request/claim in any rolling 12-month period. Each Service Request/Claim is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Device Protection for Android
You can receive up to 3 fulfilled Service Requests/Claims in any rolling 12-month period, two of which may be for accidental damage from handling and extended warranty and one of which may be for loss/theft, beginning on the date of your first Service Request/Claim. If you reach your limit within any 12-months, the Device Protection for Android will be cancelled by Rogers. Each Service Request/Claim is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Will I get the same device for an approved loss or theft Service Request/Claim?

Device Protection for Apple featuring AppleCare Services
Your device will be replaced with an Apple certified device of the same make, model, colour and memory. Your warranty continues on your replacement device for as long as you are enrolled in the plan. If you exit the plan, new replacement devices come with a 12-month warranty and Apple certified pre-owned devices come with a 90-day warranty.

Device Protection for Android
Your device will be replaced with a wireless device of like kind and quality with comparable features and functionality and may be new or reconditioned. Your replacement device will have a 12-month replacement warranty.

What is protected in my province?

For Device Protection for Apple featuring AppleCare Services customers, iPhone and iPad devices are protected for loss, theft, accidental damage from handling and warranty malfunction, and Apple Watch is protected for accidental damage from handling and warranty malfunction, in Ontario, New Brunswick, Nova Scotia, British Columbia, Québec*, Prince Edward Island, Alberta, Newfoundland and Labrador. Loss and theft is not protected for Apple Watch.

In Manitoba and Saskatchewan, the plan is a combined insurance policy and service contract offering. The insurance policy is underwritten by AIG Insurance Company of Canada and provides loss, theft, and accidental damage from handling protection, while the service contract provides warranty malfunction protection.

For Device Protection for Android customers, devices are protected for loss, theft, accidental damage from handling and extended warranty malfunction (after the original manufacturer’s warranty expires) in Ontario, New Brunswick, Nova Scotia, British Columbia, Québec*, Prince Edward Island, Alberta, Newfoundland and Labrador.

In Manitoba and Saskatchewan, the Plan is a combined insurance policy and service contract offering. The insurance policy is underwritten by AIG Insurance Company of Canada and provides loss, theft, and accidental damage from handling protection, while the service contract provides extended warranty malfunction protection (after the original manufacturer’s warranty expires).

* Loss and Theft is covered in Quebec only for enrollments occurring July 26, 2023 and after.

In Quebec, who provides the protection coverage for customers enrolled on or after July 26, 2023?

In Quebec, the program is an insurance offering, and coverage for each plan is underwritten by Zurich Insurance Company Ltd (Canadian Branch) pursuant to an insurance policy. The insurance policy is a contract between you and Zurich Insurance Company Ltd (Canadian Branch) and not Likewize or Rogers.

When can I enroll?

Our enrollment process is quick and painless. Simply sign up when you buy your new device and your protection will start immediately.

Need a little time to think it over? Enrollment is available for 60 days after you purchase your device, so be sure to act quickly! Protection will begin immediately. Please note that your device must be fully operational and undamaged at the time of program enrollment in order to enroll.

Am I required to pay a Processing Fee/Deductible before I get my device repaired or replaced?

Yes. You are required to pay a non-refundable Processing Fee/Deductible for each approved Service Request/Claim. Please note that prepaid credit cards cannot be used to pay your Processing Fee/Deductible.

How will I be billed for my Monthly Service Fee/Monthly Premium?

Monthly: Your Monthly Service Fee/Monthly Premium will be added to your monthly Rogers bill.

How do I cancel?

You may cancel your enrollment at any time by contacting Rogers. In Quebec, Manitoba and Saskatchewan, please see your insurance policy in the Resources section for more information on cancellation.

What should I do with my damaged device?

If you receive a replacement device due to an approved accidental damage from handling or malfunction Service Request/Claim, you’ll need to return your broken device to Likewize or Apple depending on who provided it. Shipping instructions and packing materials for returning the damaged equipment will be included with the replacement device. Be sure to act quickly! Failure to do so within 30 days may result in a non-return equipment fee of up to the No Term Price/MSRP of the device at time of enrollment, plus applicable taxes.

What can I do online?

Lots! You can check your Monthly Service Fee/Monthly Premium and Processing Fees/Deductibles, review your plan documents, start a Service Request/Claim, and track it from start to finish. Simply go to My Plan and log in.

Questions About Device Repair

What determines which fulfillment options are offered?

Your location, device model, type of damage, and repair or replacement part availability can influence your repair choices. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair.

Can I go to any phone repair location?

To ensure quality, all repairs must be completed through one of Likewize’s or partners or an Apple Authorized Service Provider. When you complete your Service Request/Claim you will be presented with repair partners in your area.

What if there’s not a repair location near me, but I don’t want to replace my device?

Don’t worry, we have repair partners who accept devices via mail. We will send you a prepaid label, all you need to do is package your device and drop it in a Canada Post mail box. It will be repaired within 3-5 business days and returned to you via next business day delivery

What happens if the repair provider cannot fix my device?

If your device is unrepairable you will receive a replacement.

What happens if I have an issue with my device after repair?

Device Protection for Android
All repair work is guaranteed for 12-months by our partners. In the event that the repaired device or your replacement device fails to function due to any defects in parts or workmanship during this 12-month warranty period, we will repair or replace it at no cost to you. Such service will not be charged against your annual service limit. If you experience any problems with your replaced or repaired device, simply return to the repair shop or go online to file your repair warranty Service Request/Claim.

Device Protection for Apple featuring AppleCare Services
Your warranty continues on your repaired device for as long as you are enrolled in the plan. If you exit the plan, your repaired device comes with a 90-day warranty. If you experience any problems with your repaired device, call Apple at 1-800-263-3394.

Contact Us

For the fastest service, file a service request or check the status of your service request online. If you have questions about your protection plan, you can find complete terms and conditions in the Resources area. For other questions, fill out the form below.








     

    Resources

    We’ve got all the inside info you need right here in our Resources Center. Check the library below for your program brochure, terms & conditions and policy documents, and other information pertinent to your plan.

    The programs may be modified from time to time. Please refer to this website for the most current information. We will not provide service for loss or damage caused directly or indirectly by any of the limitations and exclusions listed in the Device Protection Terms and Conditions. PLEASE READ THE TERMS AND CONDITIONS OR POLICY DOCUMENTS APPLICABLE TO YOUR PLAN AND PROVINCE BELOW CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT PROTECTED.

    Under the Device Protection Plans, loss/theft Service Requests/Claims will be fulfilled with a wireless device of like kind and quality with comparable features and functionality to the protected device and may be new or reconditioned. For Device Protection Plans that do not include AppleCare Services, there is no assurance, representation, or warranty that any replacement equipment will be identical or offer the same function as the item being replaced. You are not required to purchase a Device Protection Plan to activate wireless service. The program may provide a duplicate of other sources of coverage. Contact your insurance agent to determine if you have coverage for your wireless device under existing insurance policies you may currently own. You may cancel your plan subscription at any time.

    The Device Protection Plans are a repair and replacement service provided to the customers of Rogers. The Device Protection Lite Plans are a repair service provided to the customers of Rogers. The service contract is provided by Rogers. In Manitoba and Saskatchewan, Device Protection is a combined insurance policy and service contract offering. For Device Protection Plans, the insurance policy is underwritten by AIG Insurance Company of Canada and provides loss, theft, and damage protection, while the service contract provides warranty malfunction and/or extended warranty protection. For Device Protection Lite Plans, the insurance policy is underwritten by AIG Insurance Company of Canada and provides damage protection, while the service contract provides warranty malfunction and/or extended warranty protection. The insurance portion of your protection is a contract between you and AIG Insurance Company of Canada and not Likewize or Rogers.

    PLEASE READ THE INSURANCE POLICY AND/OR SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT PROTECTED.

    For insurance policy holders in Manitoba and Saskatchewan Coverage is provided by AIG Insurance Company of Canada and administered by Paisley Partners Insurance Brokers in conjunction with Likewize Device Protection, Ltd. Any insurance policy related inquiries in these two provinces should be directed to Paisley Partners Inc.

    Paisley Partners Inc.
    4100 Yonge Street, Suite 415
    Toronto, Ontario M2P 2B5

    Phone: 1-855-681-7069
    Contact: Dan Bilancia (Broker)
    Email: dbilancia@csrm.ca

    Website: https://paisley-partners.com

    Claims Administration inquiries should be directed to Likewize Device Protection, Ltd.:

    Online: My Plan

    By Mail:
    Likewize Device Protection, Ltd.
    1235 Bay Street, Suite 400
    Toronto, ON M5R3K4

    In Quebec, as of July 26, 2023, the Device Protection for Apple featuring AppleCare Services and Device Protection for Android programs are insurance offerings for newly enrolled customers. Device Protection for Android and Device Protection for Apple featuring AppleCare Services are underwritten by Zurich Insurance Company Ltd (Canadian Branch) (First Canadian Place, 100 King Street West, Suite 5500, P.O. Box 290, Toronto, Ontario M5X 1C9), distributed by Rogers and administered by Likewize Device Protection, Ltd. The insurance contract is between you and Zurich Insurance Company Ltd (Canadian Branch). Likewize and Rogers are not parties to the insurance contract. For complete details of insurance coverages, eligibility, conditions and exclusions, please refer to your complete Insurance Policy below.

    Device Protection for Apple featuring AppleCare Services and Device Protection for Android

    If you live in:

    Ontario, New Brunswick, Nova Scotia, British Columbia, Prince Edward Island, Alberta, Newfoundland, or Labrador

    Terms and Conditions for Device Protection for Apple featuring AppleCare Services
    Terms and Conditions for Device Protection for Android
    Terms and Conditions for Device Protection for Apple featuring AppleCare Services – Apple Watch

    Manitoba or Saskatchewan
    Complete Terms and Conditions for Device Protection for Apple featuring AppleCare Services
    Insurance Portion of Your Terms and Conditions Only for Device Protection for Apple featuring AppleCare Services
    Service Contract of Your Terms and Conditions Only for Device Protection for Apple featuring AppleCare Services

    Complete Terms and Conditions for Device Protection for Android
    Insurance Portion of Your Terms and Conditions Only for Device Protection for Android
    Service Contract of Your Terms and Conditions Only for Device Protection for Android

    Complete Terms and Conditions for Device Protection for Apple featuring AppleCare Services – Apple Watch
    Insurance Portion of Your Terms and Conditions Only for Device Protection for Apple featuring AppleCare Services – Apple Watch
    Service Contract of Your Terms and Conditions Only for Device Protection for Apple featuring AppleCare Services – Apple Watch

    Quebec (enrollment before July 26, 2023)
    Terms and Conditions for Device Protection for Apple featuring AppleCare Services
    Terms and Conditions for Device Protection for Android
    Terms and Conditions for Device Protection for Apple featuring AppleCare Services – Apple Watch

    Québec (enrollment on or after July 26, 2023)
    Device Protection for Apple featuring AppleCare Services – Insurance Policy
    Device Protection for Android – Insurance Policy
    Device Protection for Apple featuring AppleCare Services – Apple Watch -- Insurance Policy

    Premium Device Protection and Device Protection Lite
    Device Protection for Apple featuring AppleCare Services and Device Protection for Android

    If you live in:

    Ontario, New Brunswick, Nova Scotia, British Columbia, Prince Edward Island, Alberta, Newfoundland or Labrador

    Manitoba or Saskatchewan

    Québec (enrollment before July 26, 2023)

    Québec (enrollment on or after July 26, 2023)

    Premium Device Protection and Device Protection Lite

    If you live in:

    Ontario, New Brunswick, Nova Scotia, British Columbia, Prince Edward Island, Alberta, Newfoundland or Labrador

    Manitoba or Saskatchewan

    Québec

    To ensure secure and expedited service, please submit all requested documentation through My Plan.