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For customers in Manitoba and Saskatchewan who enrolled prior to October 23, 2025, your insurance policy will be underwritten by Zurich Insurance Company Ltd (Canadian Branch) starting with your first bill on or after August 18, 2026. To review your new Zurich policy, click on the applicable link below.

Program Overview

Enrolling in device protection is easy! Simply sign up when you purchase and activate your new phone or device and your protection starts immediately.

Need a little time to think it over? Enrollment is available for up to 60 days after purchase. Please note that your device must be fully operational at the time of program enrollment in order to enroll.

Select Your Plan

Click on your plan below to see your program overview.

Device Protection for Apple featuring AppleCare Services

Protection includes loss, theft, accidental damage from handling, and warranty malfunction. Apple Watch protection does not include loss or theft. Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present. See an update to this benefit for iPhone models 12 and newer (excluding iPhone SE) here.

Pricing ranges from $7.00 to $23.99 per month depending on your device tier, with Processing Fees ranging from $39.00 to $400.00 depending on your device and damage type.

You are eligible to receive unlimited accidental damage from handling and warranty malfunction Service Requests. You are also eligible for one loss or theft service request in any rolling 12-month period. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Cost Overview

No Term Device Price / Device MSRP (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Service Fee – iPhone and iPad* $9.99 $11.99 $20.99 $23.99
Monthly Service Fee – Apple Watch $7.99 $9.99 $13.99 N/A
iPhone Screen Repair Processing Fee** $39.00 $39.00 $39.00 $39.00
iPhone Damage Repair Processing Fee $129.00 $129.00 $129.00 $129.00
iPad Pro M4  and iPad Air M2 Models: Screen repair processing  fee $39.
All other damage repair processing fees $129. All other iPads: Damage processing fees $49
Apple Watch Damage Repair Processing Fee $89.00 $89.00 $89.00 $89.00
Warranty Processing Fee $0.00 $0.00 $0.00 $0.00
Replacement Processing Fee for Loss/Theft*** (iPhone & iPad Only) $150.00 $200.00 $300.00 $400.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Processing Fee.

*This is the current Monthly Service Fee for Device Protection. If you enrolled in Device Protection prior to February 1, 2018, your Monthly Service Fee is stated on your Rogers bill.

**Screen repair for iPhone models 12 and newer (excluding iPhone SE) refers to the front or back glass (for all other models, back glass repair is not considered to be screen repair and the iPhone Damage Repair Processing Fee of $129 applies). For iPhone models 12 and newer: (a) if the service request is for both front and back glass breakage repair, the processing fee is $78 ($39 per repair); (b) if these are separate service requests, each repair has a $39 processing fee; and (c) the first screen repair at no extra cost is applicable to one glass repair - front or back.

***Loss/Theft protection not available in Quebec or for Apple Watch.

View the Device Protection for Apple featuring AppleCare Services Terms & Conditions.

Protection includes loss, theft, accidental damage from handling, and warranty malfunction**. Apple Watch protection does not include loss or theft. Plus, your first phone screen break repair will have a $0 Deductible if no other damage is present. See an update to this benefit for iPhone models 12 and newer (excluding iPhone SE) here.

Pricing ranges from $7.00 to $23.99 per month depending on your device tier, with deductible ranging from $39.00 to $400.00 depending on your device and damage type.

You are eligible to receive unlimited accidental damage from handling and warranty malfunction claims. You are also eligible for one loss or theft claim in any rolling 12-month period. Each claim is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Cost Overview

No Term Device Price / Device MSRP (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Premium – iPhone and iPad* $9.99 $11.99 $20.99 $23.99
Monthly Premium – Apple Watch $7.99 $9.99 $13.99 N/A
iPhone Screen Repair Premium** $39.00 $39.00 $39.00 $39.00
iPhone Damage Repair Premium $129.00 $129.00 $129.00 $129.00
iPad Pro M4 and iPad Air M2 Models: Screen repair Deductible $39.
All other damage repair Deductibles $129. All other iPads: Damage Deductibles $49
Apple Watch Damage Repair Deductible $89.00 $89.00 $89.00 $89.00
Warranty Deductible $0.00 $0.00 $0.00 $0.00
Replacement Deductible for Loss/Theft*** (iPhone & iPad Only) $150.00 $200.00 $300.00 $400.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Processing Fee.

*This is the current Monthly Premium for Device Protection for Apple featuring AppleCare Services. If you enrolled in Device Protection prior to February 1, 2018, your Monthly Premium is stated on your Rogers bill.

**Screen repair for iPhone models 12 and newer (excluding iPhone SE) refers to the front or back glass (for all other models, back glass repair is not considered to be screen repair and the iPhone Damage Repair Deductible of $129 applies). For iPhone models 12 and newer: (a) if the claim is for both front and back glass breakage repair, the deductible is $78 ($39 per repair); (b) if these are separate claims, each repair has a $39 Deductible; and (c) the first screen repair at no extra cost is applicable to one glass repair - front or back.

***Loss/Theft protection not available for Apple Watch.

View the Device Protection for Apple featuring AppleCare Services Terms & Conditions.

Protection includes coverage for loss, theft, accidental damage, and hardware malfunctions not covered under the manufacturer’s warranty. Apple Watch protection does not include loss or theft. Plus, your first phone screen break repair will have a $0 Deductible if no other damage is present. See an update to this benefit for iPhone models 12 and newer (excluding iPhone SE) here.

Pricing ranges from $7.00 to $23.99 per month depending on your device tier, with Deductibles ranging from $39.00 to $400.00 depending on your device and damage type.

You are eligible to receive unlimited accidental damage from handling and warranty malfunction Claims. You are also eligible for one loss or theft Claim in any rolling 12-month period. Each Claim is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Cost Overview

Eligible Device Unsubsidized, New Retail Value at time of Enrollment (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Premium - iPhone and iPad $9.99 $11.99 $20.99 $23.99
Monthly Premium - Apple Watch $7.99 $9.99 $13.99 N/A
iPhone Screen Repair Deductible* $39.00 $39.00 $39.00 $39.00
iPhone All Other Damage Repair Deductible $129.00 $129.00 $129.00 $129.00
iPad Pro M4  and iPad Air M2 Models: Screen repair deductible $39.
All other damage repair deductible $129 All other iPads: Damage deductible $49
Apple Watch Damage Repair Deductible $89.00 $89.00 $89.00 N/A
Warranty Malfunction Deductible $0.00 $0.00 $0.00 $0.00
Replacement Deductible for Loss/Theft** (iPhone & iPad Only) $150.00 $200.00 $300.00 $400.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Deductible.

*The Screen Repair Deductible for iPhone models 12 and newer (excluding iPhone SE) applies individually to front screen and back glass breakage. For illustrative purposes, if the claim is for both front screen and back glass breakage repair, the deductible is $78 ($39 per repair).You are not required to pay a Screen Repair Deductible for up to one claim for the repair of either front screen or back glass breakage with the following exclusions and limitations: (1) iPads are excluded; (2) back glass breakage repair applies to iPhone models 12 and newer (excluding iPhone SE), for all other models and devices, back glass damage is considered to be “All Other Damage”; and (3) there must be no other defects or evidence of loss or failure present at the time of screen repair.

**Loss/Theft protection not available for Apple Watch.

View the Device Protection for Apple featuring AppleCare Services Insurance Policy.

When you file a Service Request, you may be provided the following options based on your location, device, and failure:

  WALK IN: Take your device to an Apple Store or Apple Authorized Service Provider for repair.

  MAIL IN: Mail your device to us for repair.

  LOSS/THEFT REPLACEMENT: Replace your device with an Apple certified replacement of the same make, model, colour and memory.

Device Protection for Android

Protection includes loss, theft, accidental damage from handling, and extended warranty (after the original manufacturer’s warranty expires). Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present.

Pricing ranges from $7.00 to $23.99 per month depending on your device tier, with Processing Fees ranging from $39.00 to $400.00 depending on your device and damage type.

You are eligible to receive up to three fulfilled Service Requests in any rolling 12-month period, two of which may be for accidental damage from handling or extended warranty and one of which may be for loss/theft, beginning on the date of your first Service Request. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Cost Overview

No Term Device Price / Device MSRP (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Service Fee* $9.99 $11.99 $20.99 $23.99
Phone Screen Repair Processing Fee** $39.00 $39.00 $39.00 $39.00
Phone Damage and Extended Warranty Repair Processing Fee $129.00 $129.00 $129.00 $129.00
Tablet Damage and Extended Warranty Repair Processing Fee $49.00 $49.00 $49.00 $49.00
Replacement Processing Fee for Loss/Theft $150.00 $200.00 $300.00 $400.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Processing Fee.

*This is the current Monthly Service Fee for Device Protection for Android. If you enrolled in Device Protection prior to February 1, 2018, your Monthly Service Fee is stated on your Rogers bill.

**Back glass repair is not considered to be screen repair and the Repair Processing Fee of $129 applies.

View the Device Protection for Android Terms & Conditions.

Protection includes loss, theft, accidental damage from handling, and extended warranty (after the original manufacturer’s warranty expires). ** Plus, your first phone screen break repair will have a $0 Deductible if no other damage is present.

Pricing ranges from $7.00 to $23.99 per month depending on your device tier, with Deductibles ranging from $39.00 to $400.00 depending on your device and damage type.

You are eligible to receive up to three fulfilled Claims in any rolling 12-month period, two of which may be for accidental damage from handling or extended warranty and one of which may be for loss/theft, beginning on the date of your first Claim. Each Claim is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Cost Overview

No Term Device Price / Device MSRP (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Premium* $9.99 $11.99 $20.99 $23.99
Phone Screen Repair Deductible** $39.00 $39.00 $39.00 $39.00
Phone Damage and Extended Warranty Repair Deductible $129.00 $129.00 $129.00 $129.00
Tablet Damage and Extended Warranty Repair Deductible $49.00 $49.00 $49.00 $49.00
Replacement Deductible for Loss/Theft $150.00 $200.00 $300.00 $400.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Deductible.

*This is the current Monthly Premium for Device Protection for Android. If you enrolled in Device Protection prior to February 1, 2018, your Monthly Premium is stated on your Rogers bill.

**Back glass repair is not considered to be screen repair and the Deductible of $129 applies.

Protection includes loss, theft, accidental damage from handling and extended warranty (not covered under the manufacturer's warranty). Plus, your first phone screen break repair will have a $0 Deductible if no other damage is present.

Pricing ranges from $7.00 to $23.99 per month depending on your device tier, with Deductibles ranging from $39.00 to $400.00 depending on your device and damage type.

You are eligible to receive up to three fulfilled Claims (of which two Claims may be for accidental damage from handling or mechanical or electrical breakdown or malfunction and one Claim may be for loss or theft) in any rolling 12-month period beginning on the date of your first Claim. Each Claim is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Cost Overview

Eligible Device Unsubsidized, New Retail Value at time of Enrollment (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Premium $9.99 $11.99 $20.99 $23.99
Phone Screen Repair Deductible* $39.00 $39.00 $39.00 $39.00
Phone All Other Damage and Extended Warranty Repair Deductible $129.00 $129.00 $129.00 $129.00
Tablet Screen and All Other Damage and Extended Warranty Deductible $49.00 $49.00 $49.00 $49.00
Warranty Malfunction Deductible $0.00 $0.00 $0.00 $0.00
Replacement Deductible for Loss/Theft $150.00 $200.00 $300.00 $400.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Deductible.

*You may receive up to one claim (excluding Tablets) for repair of front screen breakage (with no other defects or evidence of loss or failure present) for your Insured Device and you will not be required to pay a Screen Repair Deductible. Back glass repair is not considered to be screen repair and the Repair Deductible of $129 applies.

View the Device Protection for Android Insurance Policy.

When you file a Service Request, you may be provided the following options based on your location, device, and failure:

  WALK IN: Take your device to an approved vendor for repair.

  WE COME TO YOU: Have the Likewize Repair van come to you to repair your device.

  LOSS/THEFT REPLACEMENT: Replace your device with a like device.

  MAIL IN: Mail your device to us for repair.

Bring Your Own Device: Protection includes accidental damage (including liquid damage and screen breaks) and hardware malfunction not covered under the manufacturer's warranty.

Pricing is $7.00 per month, with Processing Fees/Deductibles ranging from $39 to $129 for each approved Service Request/Claim.

Up to a total of 2 fulfillments (repair or replacement) are permitted in any rolling 12-month period, with up to a $3,000 value limit per Service Request/Claim.

Tier 1
MSRP at Time of Enrollment $0 - $3,000
Monthly Service Fee $9.99
Screen Repair Processing Fee $39.00
All Other Repair/ Damage Processing Fee Including Back Glass $129.00
Replacement Processing Fee $129.00
Battery Replacement Processing Fee $39.00

All pricing and fees are subject to applicable taxes.

A service request/claim conversion fee equal to the difference between the repair processing fee/deductible paid and the repair or replacement processing fee/deductible due will be charged if the device has additional damage beyond the screen or if the device cannot be repaired and you elect to have it replaced.

My Plan

View your program details and check the status of a Service Request.

View your plan

Frequently Asked Questions

When should I submit a claim/service request?

Submit a claim/service request as soon as possible for loss or theft, accidental damage, including physical or liquid damage, or a hardware malfunction not covered by the manufacturer’s warranty.

For loss or theft, you must submit your claim/service request within 60 days of the incident.

Ready to begin? Start your claim/service request

How long do I have to complete my claim/service request?

You have 60 days to complete your claim/service request after you start it.

Completing your claim/service request may include:
  • Providing requested information or documentation
  • Paying the deductible/processing fee
  • Providing your device for repair, when required

Providing requested information promptly can help avoid delays.

What information or documents will I need for my claim/service request?

We’ll ask you to verify your personal information and tell us what happened to your device. If supporting documents are needed, we’ll let you know exactly what to provide.

You may be asked to provide:
  • Proof of identity
  • Proof of address
  • Proof of the circumstances surrounding the incident
  • Proof that required location or tracking services were enabled

Providing requested information as soon as possible can help prevent delays.

The fastest way to provide documents is through your portal.

If you can’t upload them there, you can send them by email or mail:

Mail: Likewize Device Protection, LLC
Attn: Asset Protection
1900 W Kirkwood Blvd, Suite 1600C
Southlake, TX 76092 USA

How many claims/service requests can I make?

Your claim/service request limit depends on your Device Protection plan.

Device Protection for Apple devices
  • Unlimited eligible claims/service requests for accidental damage from handling and hardware malfunctions not covered under the manufacturer’s warranty.
  • One eligible loss or theft claim/service request in any rolling 12-month period.
  • Each claim/service request is subject to a maximum value of $3,000, including protected accessories, depending on your device tier. This does not include Apple Watch.

Device Protection Essentials: Loss and theft claims/service requests are not available.

Device Protection for Android devices
  • You can have up to three fulfilled claims/service requests in a rolling 12-month period:
  • Up to two for accidental damage from handling or hardware malfunctions not covered under the manufacturer’s warranty.
  • Up to one for loss or theft.

Device Protection Essentials: You can have up to two fulfilled claims/service requests for accidental damage from handling or hardware malfunctions not covered under the manufacturer’s warranty. Loss and theft claims/service requests are not available.

What’s covered by Device Protection?

Device Protection can help with loss or theft, accidental damage, and eligible hardware malfunctions. Your coverage depends on your device.

Brought your own device?

Accidental damage and eligible malfunctions are still covered. Loss and theft aren’t included.

For Apple devices:
  • Loss or theft (not including Apple Watch)
  • Accidental damage from handling, including liquid damage
  • Eligible hardware malfunctions not covered by the manufacturer’s warranty

Important for loss or theft: Find My iPhone must remain turned on while your claim/service request is being completed, and your iPhone must remain associated with your Apple ID.

For Android devices:
  • Loss or theft
  • Accidental damage from handling
  • Eligible hardware malfunctions not covered under the manufacturer’s warranty

Important: Keep the standard tracking app enabled on your protected device while you have coverage. You’ll also need to verify your identity through your portal when you make a claim/service request.

Does my coverage depend on the province I live in?

Yes. Your coverage and how it’s provided can vary based on your province and when you enrolled. For details specific to your coverage, review your plan documents in your portal.

Want to learn more?

Visit Resources for additional Device Protection information and plan documents.

Will my device be repaired or replaced?

Your repair or replacement options depend on your device, the type of damage, your location and what services or parts are available.

After you tell us what happened in your claim/service request, you’ll see the options available for your device.
  • Eligible repairs must be completed by an approved Likewize repair partner or an Apple Authorized Service Provider.
  • If there isn’t an eligible repair location near you, a mail-in repair may be available. If offered, you’ll receive a prepaid shipping label.
  • Mail-in repairs are generally completed within 1 to 2 weeks. Your claim/service request will show the expected timing for your repair.
  • Some damage, including certain liquid damage, may not be repairable. If your device can’t be repaired, a replacement may be provided.

What kind of replacement device will I receive?

For Apple devices:

You’ll receive an Apple-certified replacement device of like kind and quality, with comparable features and functionality, subject to the terms of your plan.

Your replacement device remains under warranty for as long as you stay enrolled in Device Protection. If you leave the plan:
  • A new replacement device has a 12-month warranty.
  • An Apple-certified pre-owned replacement device has a 90-day warranty.
For Android devices:

You’ll receive a replacement device of like kind and quality, with comparable features and functionality. It may be new or reconditioned and comes with a 12-month replacement warranty.

What do I need to do with my damaged device after I receive a replacement?

If you receive a replacement for accidental damage or a hardware malfunction not covered under the manufacturer’s warranty, you’ll need to return your damaged device to Likewize or Apple, depending on who provided the replacement.

  • Follow the return instructions and use the packing materials included with your replacement.
  • Return your damaged device within 30 days.
  • Turn off any required device-locking features before returning it.

If your damaged device isn’t received within 30 days, you may be charged a Non-Return Equipment Fee of up to the device’s No Term Price/MSRP at the time you enrolled, plus applicable taxes.

If you return the device with a required locking feature still enabled, a Locked Device Fee may also apply.

What should I do if my repaired or replacement device has a problem?

For Apple devices:

If there’s a problem with your repaired or replacement Apple device, call Apple at 1-800-263-3394 to speak with an AppleCare Advisor.

Your warranty continues for as long as you remain enrolled in Device Protection. If you leave the plan:
  • A new replacement device has a 12-month warranty.
  • An Apple-certified pre-owned replacement device has a 90-day warranty.
  • A repaired device has a 90-day warranty.
For Android devices:

Repaired and replacement Android devices come with a 12-month warranty. If your device stops working during this period because of a defect in parts or workmanship, it will be repaired or replaced at no additional cost to you.

To get help, return to the repair location or submit a warranty claim/service request through your portal.

Warranty service for a repaired or replacement device does not count toward your annual claim/service request limit.

When can I add Device Protection?

You can add Device Protection when you buy your device or up to 60 days later, if your device is eligible.

Bringing your own device? Flip and Fold devices and devices purchased through financing aren’t eligible for this program.

If you add Device Protection after purchase, your device must be fully operational and undamaged when you enroll. Coverage begins when you enroll.

What happens to my protection if I change my phone, SIM card or phone number?

Device Protection is connected to the IMEI of the device enrolled in your plan.

  • Changing your SIM card or phone number does not affect protection on your enrolled device.
  • Moving your SIM card to another phone does not transfer protection to that phone.
  • If you change or upgrade your device, make sure the new device is enrolled in Device Protection to be protected.

You can manage your Device Protection through your portal.

What can I do in my portal?

Your portal is one place to manage your Device Protection. You can:

  • Check your monthly cost
  • View the deductible/processing fee that may apply to a repair or replacement
  • Review your plan documents
  • Start a claim/service request
  • Track the status of a claim/service request

Go to your portal to get started.

How much does Device Protection cost?

Your monthly cost ranges from $7.99 to $23.99, depending on your device tier, and appears on your monthly Rogers bill.

If your claim/service request is approved, a separate repair or deductible/processing fee may also apply:

  • Repairs: $39 to $129, depending on your device and the type of damage.
  • Loss or theft: $150 to $400, depending on your device tier.

Loss and theft are not available for Device Protection Essentials (Bring Your Own Device) enrollments.

Prepaid credit cards can’t be used to pay the applicable fee. For the exact cost for your device, check your Cost Overview in your portal.

When could I be charged an additional fee?

Additional fees only apply in specific situations:

  • Non-Return Equipment Fee: If you’re required to return your original device and it isn’t received within 30 days, you may be charged up to $800, depending on your device tier.
  • Locked Device Fee: If you return your device with its locking feature still enabled, you may be charged up to $800, depending on your device tier.
  • Claim/Service Request Conversion Fee: A $90 fee may apply if additional damage is found beyond what was originally reported for a screen repair.

All fees are subject to applicable taxes.

Is my first screen repair at no extra cost?

Yes. If your eligible phone has only screen damage, your first eligible screen repair is available at no extra cost.

This benefit applies to eligible Apple and Android phones, but not to Device Protection Essentials (Bring Your Own Device) enrollments.

Screen repair generally covers cracks and breaks to the front glass. For eligible iPhone models, back glass may also qualify.

For Apple devices:
Accidental damage from handling includes unlimited eligible screen repairs.
  • For iPhone 12 and newer models, excluding iPhone SE:
  • Screen repair may include the front or back glass.
  • Your first eligible screen repair at no extra cost can be used for either the front or back glass.
  • If the front and back glass are repaired in the same claim/service request, the total fee is $78 ($39 per repair).
  • If the front and back glass are repaired in separate claim/service requests after the no-cost repair has been used, a $39 fee applies to each eligible repair.
  • For other iPhone models, back-glass damage is not considered a screen repair, and the $129 iPhone damage repair fee applies.
For Android devices:

An eligible screen repair counts toward your limit of two fulfilled accidental damage from handling or extended warranty claims/service requests in a rolling 12-month period.

How do I cancel Device Protection?

You can cancel Device Protection at any time with no cancellation fee.

To cancel your coverage, contact Rogers online.

Contact Us

The fastest way to file or track a claim is by using your online portal. For information on what your protection plan includes, check the Resources section for complete terms and conditions. To cancel your plan, simply click here to find and visit a Rogers store.

For all other questions, please fill out the form below.







     

    Resources

    We’ve got all the inside info you need right here in our Resources Center. Check the library below for your program brochure, terms & conditions and policy documents, and other information pertinent to your plan.

    The programs may be modified from time to time. Please refer to this website for the most current information. We will not provide service for loss or damage caused directly or indirectly by any of the limitations and exclusions listed in the Device Protection Terms and Conditions. PLEASE READ THE TERMS AND CONDITIONS OR POLICY DOCUMENTS APPLICABLE TO YOUR PLAN AND PROVINCE BELOW CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT PROTECTED.

    The Device Protection Plans are a repair and replacement service provided to the customers of Rogers. Under the Device Protection Plans, loss/theft Service Requests/Claims will be fulfilled with a wireless device of like kind and quality with comparable features and functionality to the protected device and may be new or reconditioned. For Device Protection Plans that do not include AppleCare Services, there is no assurance, representation, or warranty that any replacement equipment will be identical or offer the same function as the item being replaced. You are not required to purchase a Device Protection Plan to activate wireless service. The program may provide a duplicate of other sources of coverage. Contact your insurance agent to determine if you have coverage for your wireless device under existing insurance policies you may currently own. You may cancel your plan subscription at any time.

    PLEASE READ THE INSURANCE POLICY AND/OR SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT PROTECTED.

    For insurance policy holders in Manitoba and Saskatchewan who enrolled prior to October 23, 2025, coverage is provided by AIG Insurance Company of Canada and administered by Likewize Device Protection, Ltd.

    For enrollments in Manitoba and Saskatchewan as of October 23, 2025, the Device Protection Plans offer an insurance policy for lost/stolen/ accidental damage from handling and extended warranty. The insurance policy for Device Protection is underwritten by Zurich Insurance Company Ltd (Canadian Branch) who may be contacted at 100 King Street West, Suite 5500, P.O. Box 290, Toronto, Ontario M5X 1C9. Consumers who elect the plan are contracting with Zurich Insurance Company Ltd (Canadian Branch) and not with Rogers or any third party who offers the program.

    In Quebec, as of July 26, 2023, the Device Protection for Apple featuring AppleCare Services and Device Protection for Android programs are insurance offerings for newly enrolled customers. Device Protection for Android and Device Protection for Apple featuring AppleCare Services are underwritten by Zurich Insurance Company Ltd (Canadian Branch) (First Canadian Place, 100 King Street West, Suite 5500, P.O. Box 290, Toronto, Ontario M5X 1C9), distributed by Rogers and administered by Likewize Device Protection, Ltd. The insurance contract is between you and Zurich Insurance Company Ltd (Canadian Branch). Likewize and Rogers are not parties to the insurance contract. For complete details of insurance coverages, eligibility, conditions and exclusions, please refer to your complete Insurance Policy below.

    Device Protection for Apple featuring AppleCare Services and Device Protection for Android Premium Device Protection and Device Protection Lite

    To ensure secure and expedited service, please submit all requested documentation through My Plan.

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