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Program Overview

Enrolling in device protection is easy! Simply sign up when you purchase and activate your new phone or device and your protection starts immediately.

Need a little time to think it over? Enrollment is available for up to 60 days after purchase. Please note that your device must be fully operational at the time of program enrollment in order to enroll.

Select Your Plan

Click on your plan below to see your program overview.

Premium Device Protection for Apple featuring AppleCare Services

Protection includes loss, theft, accidental damage from handling, and warranty malfunction. Apple Watch protection does not include loss or theft. Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present. See an update to this benefit for iPhone models 12 and newer (excluding iPhone SE) here.

Pricing ranges from $6.99 to $18.99 per month depending on your device tier, with Processing Fees ranging from $39.00 to $400.00 depending on your device and damage type.

You are eligible to receive unlimited accidental damage from handling and warranty malfunction Service Requests. You are also eligible for one loss or theft service request in any rolling 12-month period. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Cost Overview

No Term Device Price / Device MSRP (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Service Fee – iPhone and iPad* $6.99 $8.99 $15.99 $18.99
Monthly Service Fee – Apple Watch $6.99 $8.99 $12.99 $15.99
iPhone Screen Repair Processing Fee** $39.00 $39.00 $39.00 $39.00
iPhone Damage Repair Processing Fee $129.00 $129.00 $129.00 $129.00
iPad Damage Repair Processing Fee $49.00 $49.00 $49.00 $49.00
Apple Watch Damage Repair Processing Fee $89.00 $89.00 $89.00 $89.00
Warranty Processing Fee $0.00 $0.00 $0.00 $0.00
Replacement Processing Fee for Loss/Theft*** (iPhone & iPad Only) $150.00 $200.00 $300.00 $400.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Processing Fee.

*This is the current Monthly Service Fee for Premium Device Protection. If you enrolled in Premium Device Protection prior to February 1, 2018, your Monthly Service Fee is stated on your Rogers bill.

**Screen repair for iPhone models 12 and newer (excluding iPhone SE) refers to the front or back glass (for all other models, back glass repair is not considered to be screen repair and the iPhone Damage Repair Processing Fee of $129 applies). For iPhone models 12 and newer: (a) if the service request is for both front and back glass breakage repair, the processing fee is $78 ($39 per repair); (b) if these are separate service requests, each repair has a $39 processing fee; and (c) the first screen repair at no extra cost is applicable to one glass repair - front or back.

***Loss/Theft protection not available in Quebec or for Apple Watch.

View the Premium Device Protection for Apple featuring AppleCare Services Terms & Conditions.

Protection includes loss, theft, accidental damage from handling, and warranty malfunction**. Apple Watch protection does not include loss or theft. Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present. See an update to this benefit for iPhone models 12 and newer (excluding iPhone SE) here.

Pricing ranges from $6.99 to $18.99 per month depending on your device tier, with Processing Fees ranging from $39.00 to $400.00 depending on your device and damage type.

You are eligible to receive unlimited accidental damage from handling and warranty malfunction Service Requests. You are also eligible for one loss or theft service request in any rolling 12-month period. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

**In Manitoba and Saskatchewan, Premium Device Protection for Apple featuring AppleCare Services is a combined insurance policy and service contract offering. The insurance policy is underwritten by AIG Insurance Company of Canada and provides loss, theft, and accidental damage from handling protection, while the service contract provides warranty protection.

Cost Overview

No Term Device Price / Device MSRP (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Service Fee – iPhone and iPad* $6.99 $8.99 $15.99 $18.99
Monthly Service Fee – Apple Watch $6.99 $8.99 $12.99 $15.99
iPhone Screen Repair Processing Fee** $39.00 $39.00 $39.00 $39.00
iPhone Damage Repair Processing Fee $129.00 $129.00 $129.00 $129.00
iPad Damage Repair Processing Fee $49.00 $49.00 $49.00 $49.00
Apple Watch Damage Repair Processing Fee $89.00 $89.00 $89.00 $89.00
Warranty Processing Fee $0.00 $0.00 $0.00 $0.00
Replacement Processing Fee for Loss/Theft*** (iPhone & iPad Only) $150.00 $200.00 $300.00 $400.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Processing Fee.

*This is the current Monthly Service Fee for Premium Device Protection for Apple featuring AppleCare Services. If you enrolled in Premium Device Protection prior to February 1, 2018, your Monthly Service Fee is stated on your Rogers bill.

**Screen repair for iPhone models 12 and newer (excluding iPhone SE) refers to the front or back glass (for all other models, back glass repair is not considered to be screen repair and the iPhone Damage Repair Processing Fee of $129 applies). For iPhone models 12 and newer: (a) if the service request is for both front and back glass breakage repair, the processing fee is $78 ($39 per repair); (b) if these are separate service requests, each repair has a $39 processing fee; and (c) the first screen repair at no extra cost is applicable to one glass repair - front or back.

***Loss/Theft protection not available in Quebec or for Apple Watch.

View the Premium Device Protection for Apple featuring AppleCare Services Terms & Conditions.

Protection includes accidental damage from handling and warranty malfunction. Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present. See an update to this benefit for iPhone models 12 and newer (excluding iPhone SE) here.

Pricing ranges from $6.99 to $15.99 per month depending on your device tier, with Processing Fees ranging from $39.00 to $129.00 depending on your device and damage type.

You are eligible to receive unlimited accidental damage from handling and warranty malfunction Service Requests. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Cost Overview

No Term Device Price / Device MSRP (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Service Fee - iPhone, iPad and Apple Watch* $6.99 $8.99 $12.99 $15.99
iPhone Screen Repair Processing Fee** $39.00 $39.00 $39.00 $39.00
iPhone Damage Repair Processing Fee $129.00 $129.00 $129.00 $129.00
iPad Damage Repair Processing Fee $49.00 $49.00 $49.00 $49.00
Apple Watch Damage Repair Processing Fee $89.00 $89.00 $89.00 $89.00
Warranty Processing Fee $0.00 $0.00 $0.00 $0.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Processing Fee.

*This is the current Monthly Service Fee for Premium Device Protection for Apple featuring AppleCare Services. If you enrolled in Premium Device Protection prior to February 1, 2018, your Monthly Service Fee is stated on your Rogers bill.

**Screen repair for iPhone models 12 and newer (excluding iPhone SE) refers to the front or back glass (for all other models, back glass repair is not considered to be screen repair and the iPhone Damage Repair Processing Fee of $129 applies). For iPhone models 12 and newer: (a) if the service request is for both front and back glass breakage repair, the processing fee is $78 ($39 per repair); (b) if these are separate service requests, each repair has a $39 processing fee; and (c) the first screen repair at no extra cost is applicable to one glass repair - front or back.

View the Premium Device Protection for Apple featuring AppleCare Services Terms & Conditions.

When you file a Service Request, you may be provided the following options based on your location, device, and failure:

  WALK IN: Take your device to an Apple Store or Apple Authorized Service Provider for repair.

  MAIL IN: Mail your device to us for repair.

  LOSS/THEFT REPLACEMENT: Replace your device with an Apple certified replacement of the same make, model, colour and memory.

Premium Device Protection for Android

Protection includes loss, theft, accidental damage from handling, and extended warranty (after the original manufacturer’s warranty expires). Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present.

Pricing ranges from $6.99 to $18.99 per month depending on your device tier, with Processing Fees ranging from $39.00 to $400.00 depending on your device and damage type.

You are eligible to receive up to three fulfilled Service Requests in any rolling 12 month period, two of which may be for accidental damage from handling or extended warranty and one of which may be for loss/theft, beginning on the date of your first Service Request. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Cost Overview

No Term Device Price / Device MSRP (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Service Fee* $6.99 $8.99 $15.99 $18.99
Phone Screen Repair Processing Fee** $39.00 $39.00 $39.00 $39.00
Phone Damage and Extended Warranty Repair Processing Fee $129.00 $129.00 $129.00 $129.00
Tablet Damage and Extended Warranty Repair Processing Fee $49.00 $49.00 $49.00 $49.00
Replacement Processing Fee for Loss/Theft $150.00 $200.00 $300.00 $400.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Processing Fee.

*This is the current Monthly Service Fee for Premium Device Protection for Android. If you enrolled in Premium Device Protection prior to February 1, 2018, your Monthly Service Fee is stated on your Rogers bill.

**Back glass repair is not considered to be screen repair and the Repair Processing Fee of $129 applies.

View the Premium Device Protection for Android Terms & Conditions.

Protection includes loss, theft, accidental damage from handling, and extended warranty (after the original manufacturer’s warranty expires). ** Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present.

Pricing ranges from $6.99 to $18.99 per month depending on your device tier, with Processing Fees ranging from $39.00 to $400.00 depending on your device and damage type.

You are eligible to receive up to three fulfilled Service Requests in any rolling 12 month period, two of which may be for accidental damage from handling or extended warranty and one of which may be for loss/theft, beginning on the date of your first Service Request. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

**In Manitoba and Saskatchewan, Premium Device Protection for Android is a combined insurance policy and service contract offering. The insurance policy is underwritten by AIG Insurance Company of Canada and provides loss, theft, and accidental damage from handling protection, while the service contract provides extended warranty protection.

Cost Overview

No Term Device Price / Device MSRP (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Service Fee* $6.99 $8.99 $15.99 $18.99
Phone Screen Repair Processing Fee** $39.00 $39.00 $39.00 $39.00
Phone Damage and Extended Warranty Repair Processing Fee $129.00 $129.00 $129.00 $129.00
Tablet Damage and Extended Warranty Repair Processing Fee $49.00 $49.00 $49.00 $49.00
Replacement Processing Fee for Loss/Theft $150.00 $200.00 $300.00 $400.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Processing Fee.

*This is the current Monthly Service Fee for Premium Device Protection for Android. If you enrolled in Premium Device Protection prior to February 1, 2018, your Monthly Service Fee is stated on your Rogers bill.

**Back glass repair is not considered to be screen repair and the Repair Processing Fee of $129 applies.

View the Premium Device Protection for Android Terms & Conditions.

Protection includes accidental damage from handling and extended warranty (after the original manufacturer’s warranty expires). Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present.

Pricing ranges from $6.99 to $15.99 per month depending on your device tier, with Processing Fees ranging from $39.00 to $129.00 depending on your device and damage type.

You are eligible to receive up to two fulfilled Service Requests in any rolling 12 month period beginning on the date of your first Service Request. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Cost Overview

No Term Device Price / Device MSRP (Excluding Tax) Tier 1
$0.00 -
$599.99
Tier 2
$600.00 -
$799.99
Tier 3
$800.00 -
$1,499.99
Tier 4
$1,500.00 -
$3,000.00
Monthly Service Fee* $6.99 $8.99 $12.99 $15.99
Phone Screen Repair Processing Fee** $39.00 $39.00 $39.00 $39.00
Phone Damage and Extended Warranty Repair Processing Fee $129.00 $129.00 $129.00 $129.00
Tablet Damage and Extended Warranty Repair Processing Fee $49.00 $49.00 $49.00 $49.00

All fees above are subject to applicable taxes.

Please note that prepaid credit cards cannot be used to pay your Processing Fee.

*This is the current Monthly Service Fee for Premium Device Protection for Android. If you enrolled in Premium Device Protection prior to February 1, 2018, your Monthly Service Fee is stated on your Rogers bill.

**Back glass repair is not considered to be screen repair and the Repair Processing Fee of $129 applies.

View the Premium Device Protection for Android Terms & Conditions.

When you file a Service Request, you may be provided the following options based on your location, device, and failure:

  WALK IN: Take your device to an approved vendor for repair.

  MOBILE: Have the repair vendor come to you to repair your device.

  MAIL IN: Mail your device to us for repair.

  LOSS/THEFT REPLACEMENT: Replace your device with a like device.

My Plan

View your program details and check the status of a Service Request.

View your plan

Frequently Asked Questions

Who is Likewize Device Protection?

A proud subsidiary of Likewize Corp. (formerly known as Brightstar) since 2011, Likewize Device Protection, provides phone and device protection programs for millions of subscribers around the globe. We’re backed by two A-rated insurers and support our customers through 14 call centers in 9 countries. Learn more about Likewize.

Questions About Your Program
Premium Device Protection for Apple featuring AppleCare Services and Premium Device Protection for Android
For details about Premium Device Protection or Device Protection Lite plans, see the Terms & Conditions here.

How much does it cost?

A Monthly Service Fee ranging from $6.99 to $18.99 depending on your device tier will appear on your Rogers bill.

Please note that a Processing Fee is also required when your Service Request is approved. Repair Processing Fees range from $39.00 to $129.00 depending on your device and damage type.

Loss and theft Processing Fees range from $150.00 to $400.00 depending on your device tier. Loss and theft protection is not available in Québec or for Apple Watch.

Please note that prepaid credit cards cannot be used to pay your Processing Fee. To see your specific Processing Fee, go to your Cost Overview above.

What is included in the first screen repair?

All Premium Device Protection Plan customers are entitled to one phone screen repair at no extra cost, if there is no other damage present. Phone screen repair is limited to cracks and breaks in the front glass of the phone screen. For Android, the screen repair counts towards your limit of two fulfilled accidental damage from handling Service Requests in any rolling 12 month period. For Apple devices there are unlimited screen repairs for Accidental Damage due to Handling.

Note: Premium Device Protection for Apple featuring AppleCare Services customers who have an iPhone models 12 and newer (excluding iPhone SE) enrolled have an added benefit. Effective December 13, 2021, screen repair for iPhone models 12 and newer (excluding iPhone SE) refers to the front or back glass (for all other models, back glass repair is not considered to be screen repair and the iPhone Damage Repair Processing Fee of $129 applies). For iPhone models 12 and newer: (a) if the service request is for both front and back glass breakage repair, the processing fee is $78 ($39 per repair); (b) if these are separate service requests, each repair has a $39 processing fee; and (c) the first screen repair at no extra cost is applicable to one glass repair - front or back.

Are there other fees I should know about?

Additional fees you may be subject to are: Non-Return Fee, Locked Device Fee, and Service Request Conversion Fee.
If your original equipment is not received within thirty (30) days, you will be charged a Non-Return Equipment Fee of up to $800.00 depending on your device tier.
If your protected device is returned with the locking feature enabled, you will be charged a Locked Device Fee of up to $800.00 depending on your device tier.
The Service Request Conversion Fee is the difference between the phone screen repair fee and the all other damage fee (or extended warranty repair fee for Premium Device Protection for Android plan), in instances where there is additional damage beyond screen damage.

Tier

No Term Price/MSRP (excluding tax)

Non-Return Fee

Locked Device Fee

Service Request Conversion Fee

1

$0.00 - $599.99

$75.00

$75.00

$90.00

2

$600.00 - $799.99

$300.00

$300.00

$90.00

3

$800.00 - $1499.99

$650.00

$650.00

$90.00

4

$1,500.00 - $3,000.00

$800.00

$800.00

$90.00


All fees above are subject to applicable taxes.

What does my Premium Device Protection protect?

Rogers Premium Device Protection for Apple featuring AppleCare Services provides protection for loss, theft, accidental damage from handling (including liquid damage), and warranty malfunction. Please note that loss and theft protection is not offered in Québec or for Apple Watch.

Rogers Premium Device Protection for Android provides protection for loss, theft, accidental damage from handling (including liquid damage), and extended warranty malfunction (after the expiration of the manufacturer’s warranty). Please note that loss and theft protection is not offered in Québec.

Your plan protects your enrolled device at the time of activation. If you change or upgrade your device, you must re-enroll in device protection. If you switch your SIM card to a different device, that device is NOT protected.

What does ‘IMEI-based protection’ mean?

IMEI-based protection means that only the device with the IMEI enrolled at the time of activation and which we have on file is protected. If you change or upgrade your device, you must re-enroll in device protection. If you switch your SIM card to a different device, that device is NOT protected.

When do I file a Service Request?

There is no time limit to file a service request. You can file a request at any time as long as you were enrolled in the plan at the time the device failure occurred.

For Premium Device Protection for Apple featuring AppleCare Services file a Service Request if your device is lost, stolen, accidentally damaged or experiences an electrical or mechanical malfunction. Please note that loss and theft protection is not offered in Québec or for Apple Watch.

For Premium Device Protection for Android file a Service Request if your device is lost, stolen, accidentally damaged or experiences an electrical or mechanical malfunction (after the expiration of the manufacturer’s warranty period). Please note that loss and theft protection is not offered in Québec.

For Premium Device Protection for Android, your manufacturer's warranty (in-warranty) is provided by your device manufacturer and is generally valid for 12 months from the date of purchase. Electrical or mechanical malfunctions in these first 12 months that are no cause of your own are generally covered by your manufacturer’s warranty. Details can be found in your original packaging.

How do I file a Service Request?

Our Service Request process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our Service Request page.

How long do I have to complete a service request?

Once you file a Service Request, you have 60 days to complete the process. This includes paying any applicable Processing Fee, providing any information or documentation requested and providing your device for repair.

What do I do if I have issues uploading my documentation to My Plan?

If you are experiencing issues uploading your service request statutory declaration or other requested documents, you can email them to documents@likewize.com or you can send by mail to Likewize Device Protection, LLC Attn: Asset Protection, 1900 W Kirkwood Blvd, Suite 1600C, Southlake, TX, 76092, USA. Requested documentation sent by mail or email may delay the processing of your service request.

If my device is replaced or repaired, am I protected for the new device?

Your replaced or repaired device is still protected as long as you are enrolled in a Premium Device Protection plan.

Premium Device Protection for Android
Replacements and repaired devices come with a 12-month warranty. In the event that the repaired device or your replacement device fails to function due to any defects in parts or workmanship during this 12 month warranty period, we will repair or replace it at no cost to you. Such service will not be charged against your annual service limit. If you experience any problems with your replaced or repaired device, file a warranty service request here.

Premium Device Protection for Apple featuring AppleCare Services
Your warranty continues on your replacement or repaired device for as long as you are enrolled in the plan. If you exit the plan, new replacement devices come with a 12-month warranty and Apple certified pre-owned devices come with a 90-day warranty. If you experience any problems with your replaced or repaired device, all 1-800-263-3394 to speak directly to an AppleCare Advisor.

How many Service Requests am I allowed?

Premium Device Protection for Apple featuring AppleCare Services
You are eligible to receive unlimited accidental damage from handling and warranty malfunction Service Requests. You are also eligible for one loss or theft service request in any rolling 12-month period. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Premium Device Protection for Android
You can receive up to 3 fulfilled Service Requests in any rolling 12 month period, two of which may be for accidental damage from handling and extended warranty and one of which may be for loss/theft, beginning on the date of your first Service Request. If you reach your limit within any 12 months, the Premium Device Protection for Android will be cancelled by Rogers. Each Service Request is subject to a maximum value of $3,000.00, inclusive of protected accessories, depending on your device tier.

Will I get the same device for an approved loss or theft Service Request?

Premium Device Protection for Apple featuring AppleCare Services
Your device will be replaced with an Apple certified device of the same make, model, colour and memory. Your warranty continues on your replacement device for as long as you are enrolled in the plan. If you exit the plan, new replacement devices come with a 12-month warranty and Apple certified pre-owned devices come with a 90-day warranty.

Premium Device Protection for Android
Your device will be replaced with a wireless device of like kind and quality with comparable features and functionality and may be new or reconditioned. Your replacement device will have a 12 month replacement warranty.

What is protected in my province?

For Premium Device Protection for Apple featuring AppleCare Services customers, iPhone and iPad devices are protected for loss, theft, accidental damage from handling and warranty malfunction, and Apple Watch is protected for accidental damage from handling and warranty malfunction, in Ontario, New Brunswick, Nova Scotia, British Columbia, Prince Edward Island, Alberta, Newfoundland and Labrador. Québec offers protection for accidental damage from handling and warranty malfunction for all devices. Loss and theft is not protected in Québec or for Apple Watch.

In Manitoba and Saskatchewan, the plan is a combined insurance policy and service contract offering. The insurance policy is underwritten by AIG Insurance Company of Canada and provides loss, theft, and accidental damage from handling protection, while the service contract provides warranty malfunction protection.

For Premium Device Protection for Android customers, devices are protected for loss, theft, accidental damage from handling and extended warranty malfunction (after the original manufacturer’s warranty expires) in Ontario, New Brunswick, Nova Scotia, British Columbia, Prince Edward Island, Alberta, Newfoundland and Labrador. Québec offers protection for accidental damage from handling and extended warranty malfunction (after the original manufacturer’s warranty expires). Loss and theft is not protected in Québec.

In Manitoba and Saskatchewan, the Plan is a combined insurance policy and service contract offering. The insurance policy is underwritten by AIG Insurance Company of Canada and provides loss, theft, and accidental damage from handling protection, while the service contract provides extended warranty malfunction protection (after the original manufacturer’s warranty expires).

When can I enroll?

Our enrollment process is quick and painless. Simply sign up when you buy your new device and your protection will start immediately.

Need a little time to think it over? Enrollment is available for 60 days after you purchase your device, so be sure to act quickly! Protection will begin immediately. Please note that your device must be fully operational and undamaged at the time of program enrollment in order to enroll.

Am I required to pay a Processing Fee before I get my device repaired or replaced?

Yes. You are required to pay a non-refundable Processing Fee for each approved Service Request. Please note that prepaid credit cards cannot be used to pay your Processing Fee.

How will I be billed for my Monthly Service Fee?

Monthly: Your Monthly Service Fee will be added to your monthly Rogers bill.

How do I cancel?

You may cancel your enrollment at any time by contacting Rogers. In Manitoba and Saskatchewan, please see your insurance policy in the Resources section for more information on cancellation.

What should I do with my damaged device?

If you receive a replacement device due to an approved accidental damage from handling or malfunction Service Request, you’ll need to return your broken device to Likewize or Apple depending on who provided it. Shipping instructions and packing materials for returning the damaged equipment will be included with the replacement device. Be sure to act quickly! Failure to do so within 30 days may result in a non-return equipment fee of up to the No Term Price/MSRP of the device at time of enrollment, plus applicable taxes.

What can I do online?

Lots! You can check your Monthly Service Fee and Processing Fees, review your plan documents, start a Service Request, and track it from start to finish. Simply go to My Plan and log in.

Questions About Device Repair

What determines which fulfillment options are offered?

Your location, device model, type of damage, and repair or replacement part availability can influence your repair choices. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair.

Can I go to any phone repair location?

To ensure quality, all repairs must be completed through one of Likewize’s or partners or an Apple Authorized Service Provider. When you complete your Service Request you will be presented with repair partners in your area.

What if there’s not a repair location near me, but I don’t want to replace my device?

Don’t worry, we have repair partners who accept devices via mail. We will send you a prepaid label, all you need to do is package your device and drop it in a Canada Post mail box. It will be repaired within 3-5 business days and returned to you via next business day delivery

What happens if the repair provider cannot fix my device?

If your device is unrepairable you will receive a replacement.

What happens if I have an issue with my device after repair?

Premium Device Protection for Android
All repair work is guaranteed for 12 months by our partners. In the event that the repaired device or your replacement device fails to function due to any defects in parts or workmanship during this 12 month warranty period, we will repair or replace it at no cost to you. Such service will not be charged against your annual service limit. If you experience any problems with your replaced or repaired device, simply return to the repair shop or go online to file your repair warranty Service Request.

Premium Device Protection for Apple featuring AppleCare Services
Your warranty continues on your repaired device for as long as you are enrolled in the plan. If you exit the plan, your repaired device comes with a 90-day warranty. If you experience any problems with your repaired device, call Apple at 1-800-263-3394.

Contact Us

For the fastest service, file a service request or check the status of your service request online. If you have questions about your protection plan, you can find complete terms and conditions in the Resources area. For other questions, fill out the form below.








 

Resources

We’ve got all the inside info you need right here in our Resources Center. Check the library below for your program brochure, terms & conditions and policy documents, and other information pertinent to your plan.

The programs may be modified from time to time. Please refer to this website for the most current information. We will not provide service for loss or damage caused directly or indirectly by any of the limitations and exclusions listed in the Device Protection Terms and Conditions. PLEASE READ THE TERMS AND CONDITIONS APPLICABLE TO YOUR PLAN AND PROVINCE BELOW CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT PROTECTED.

Under the Premium Device Protection Plans, loss/theft Service Requests will be fulfilled with a wireless device of like kind and quality with comparable features and functionality to the protected device and may be new or reconditioned. For Premium Device Protection Plans that do not include AppleCare Services, there is no assurance, representation, or warranty that any replacement equipment will be identical or offer the same function as the item being replaced. You are not required to purchase a Device Protection Plan to activate wireless service. You may cancel your plan subscription at any time.

The Premium Device Protection Plans are a repair and replacement service provided to the customers of Rogers. The Device Protection Lite Plans are a repair service provided to the customers of Rogers. The service contract is provided by Rogers. In Manitoba and Saskatchewan, Device Protection is a combined insurance policy and service contract offering. For Premium Device Protection Plans, the insurance policy is underwritten by AIG Insurance Company of Canada and provides loss, theft, and damage protection, while the service contract provides warranty malfunction and/or extended warranty protection. For Device Protection Lite Plans, the insurance policy is underwritten by AIG Insurance Company of Canada and provides damage protection, while the service contract provides warranty malfunction and/or extended warranty protection. The insurance portion of your protection is a contract between you and AIG Insurance Company of Canada and not Likewize or Rogers.

PLEASE READ THE INSURANCE POLICY AND SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT PROTECTED.

For insurance policy holders in Manitoba and Saskatchewan Coverage is provided by AIG Insurance Company of Canada and administered by Paisley Partners Insurance Brokers in conjunction with Likewize Device Protection, Ltd.

Any insurance policy related inquiries should be directed to Paisley Partners Inc.

Paisley Partners Inc.
4100 Yonge Street, Suite 415
Toronto, Ontario M2P 2B5

Phone: 1-855-681-7069
Contact: Dan Bilancia (Broker)
Email: dbilancia@csrm.ca

Website: https://paisley-partners.com

Claims Administration inquiries should be directed to Likewize Device Protection, Ltd.:

Online: My Plan

By Mail:
Likewize Device Protection, Ltd.
1235 Bay Street, Suite 400
Toronto, ON M5R3K4

Premium Device Protection for Apple featuring AppleCare Services and Premium Device Protection for Android

If you live in:

Ontario, New Brunswick, Nova Scotia, British Columbia, Prince Edward Island, Alberta, Newfoundland, or Labrador
Click here for Your Terms and Conditions for Premium Device Protection for Apple featuring AppleCare Services
Click here for Your Terms and Conditions for Premium Device Protection for Android
Click here for Your Terms and Conditions for Premium Device Protection for Apple featuring AppleCare Services – Apple Watch

Manitoba or Saskatchewan
Click here for Your Complete Terms and Conditions for Premium Device Protection for Apple featuring AppleCare Services
Click here for the Insurance Portion of Your Terms and Conditions Only for Premium Device Protection for Apple featuring AppleCare Services
Click here for the Service Contract of Your Terms and Conditions Only for Premium Device Protection for Apple featuring AppleCare Services

Click here for Your Complete Terms and Conditions for Premium Device Protection for Android
Click here for the Insurance Portion of Your Terms and Conditions Only for Premium Device Protection for Android
Click here for the Service Contract of Your Terms and Conditions Only for Premium Device Protection for Android

Click here for Your Complete Terms and Conditions for Premium Device Protection for Apple featuring AppleCare Services – Apple Watch
Click here for the Insurance Portion of Your Terms and Conditions Only for Premium Device Protection for Apple featuring AppleCare Services – Apple Watch
Click here for the Service Contract of Your Terms and Conditions Only for Premium Device Protection for Apple featuring AppleCare Services – Apple Watch

Quebec
Click here for Your Terms and Conditions for Premium Device Protection for Apple featuring AppleCare Services
Click here for Your Terms and Conditions for Premium Device Protection for Android
Click here for Your Terms and Conditions for Premium Device Protection for Apple featuring AppleCare Services – Apple Watch

Premium Device Protection and Device Protection Lite

To ensure secure and expedited service, please submit all requested documentation through My Plan.