Enrolling in the Device Protection Plan is easy! Simply sign up when you buy your new device and protection starts immediately.
Protection includes accidental damage and malfunction (after the manufacturer's warranty expires).
Pricing ranges from $8.99 to $13.99 per month, with a Processing Fee/Deductible ranging from $49 to $649 for each approved Service Request/Claim (depending on the retail price of your device at enrollment).
Up to a total of 2 fulfillments (repair or replacement) permitted in any rolling 12-month period, with up to a $3,500 value limit per Service Request/Claim.
View our Program Guide for the full rundown of plan pricing, protection and details.
| Tier | 1 | 2 | 3 | 4 | 5 |
|---|---|---|---|---|---|
| Retail Value of Device (MSRP) | $0.00- $499.99 |
$500.00- $749.99 |
$750.00- $1,099.99 |
$1,100.00- $1,699.99 |
$1,700.00 & Higher |
| Monthly Subscriber Fee/Monthly Premium | $8.99 | $9.99 | $10.99 | $12.99 | $13.99 |
| Repair Processing Fee/Deductible | $49.00 | $69.00 | $79.00 | $99.00 | $199.00 |
| Replacement Processing Fee/Deductible | $79.00 | $149.00 | $249.00 | $449.00 | $649.00 |
| Non-Return Device Fee | $100.00 | $400.00 | $400.00 | $500.00 | $500.00 |
| Locked Device Fee | $100.00 | $400.00 | $400.00 | $500.00 | $500.00 |
Your Monthly Subscriber Fee/Premium and Processing Fees/Deductibles are based on the non-contract, non-subsidized new retail price of the model of your wireless device or phone on the purchase date. The Processing Fee/Deductible must be paid before you repair your device or receive your replacement equipment and is non-refundable. All pricing and fees are subject to applicable taxes.
Protection includes lost, stolen, accidental damage, and malfunction (after the manufacturer's warranty expires).
Pricing ranges from $10.99 to $21.99 per month, with a Processing Fee/Deductible ranging from $49 to $649 for each approved Service Request/Claim (depending on the retail price of your device at enrollment).
Up to a total of 2 fulfillments (repair or replacement) are permitted in any rolling 12-month period, with up to a $3,500 value limit per Service Request/Claim.
View our Program Guide for the full rundown of plan pricing, protection and details.
| Tier | 1 | 2 | 3 | 4 | 5 |
|---|---|---|---|---|---|
| Retail Value of Device (MSRP) | $0.00- $499.99 |
$500.00- $749.99 |
$750.00- $1,099.99 |
$1,100.00- $1,699.99 |
$1,700.00 & Higher |
| Monthly Subscriber Fee/Monthly Premium | $10.99 | $12.99 | $15.99 | $18.99 | $21.99 |
| Repair Processing Fee/Deductible | $49.00 | $69.00 | $79.00 | $99.00 | $199.00 |
| Replacement Processing Fee/Deductible | $79.00 | $149.00 | $249.00 | $449.00 | $649.00 |
| Lost or Stolen Processing Fee/Deductible | $149.00 | $199.00 | $249.00 | $449.00 | $649.00 |
| Non-Return Device Fee | $100.00 | $400.00 | $400.00 | $500.00 | $500.00 |
| Locked Device Fee | $100.00 | $400.00 | $400.00 | $500.00 | $500.00 |
Your Monthly Subscriber Fee/Monthly Premium and Processing Fees/Deductibles are based on the non-contract, non-subsidized new retail price of the model of your wireless device or phone on the purchase date. The Processing Fee/Deductible must be paid before you repair your device or receive your replacement equipment and is non-refundable. All pricing and fees are subject to applicable taxes.
Protection includes lost, stolen, accidental damage (including liquid damage), and warranty malfunction, including where the capacity of the battery to hold a charge is less than 80%.
Pricing ranges from $12.99 to $21.99 per month, with a Processing Fee/Deductible ranging from $39 to $649 for each approved Service Request/Claim (depending on the retail price of your device at enrollment).
Unlimited Service Requests/Claims You are eligible for unlimited Service Requests for incidents of Accidental Damage from handling and Hardware Malfunction, and 1 Service Request/Claim for loss or theft in a rolling 12-month period. The plan allows up to a $3,500 value limit per approved Service Request/Claim depending on your tier.
Please Note: The Find My feature must be enabled on your device at time of loss in order to file a Service Request/Claim for lost or stolen.
View our Program Guide for the full rundown of plan pricing, protection and details.
| Tier | 1 | 2 | 3 | 4 |
|---|---|---|---|---|
| Retail Value of Device (MSRP) | $0.00- $749.99 |
$750.00- $1,099.99 |
$1,100.00- $1,699.99 |
$1,700.00 & Higher |
| Monthly Subscriber Fee/Monthly Premium | $12.99 | $15.99 | $18.99 | $21.99 |
| iPhone Repair Processing Fee/Deductible (Screen only*) | $39.00 | $39.00 | $39.00 | $39.00 |
| iPhone Repair Processing Fee/Deductible (All other damage) | $129.00 | $129.00 | $129.00 | $129.00 |
| iPad Pro M4 and iPad Air M2 Models: Screen repair Processing Fee/Deductible $39. All other damage repair Processing Fee/Deductible $129. All other iPad models: Damage Processing Fee/Deductible $49 |
||||
| Warranty Malfunction Processing Fee/Deductible | $0.00 | $0.00 | $0.00 | $0.00 |
| Losts/Stolen Processing Fee/Deductible | $199.00 | $249.00 | $499.00 | $649.00 |
| Non-Return Device Fee | Up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment. | |||
| Locked Device Fee | Up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment. | |||
| No Trouble Found Fee | $100.00 | $100.00 | $100.00 | $100.00 |
Your Monthly Subscriber Fee/Monthly Premium and Processing Fees/Deductibles are based on the non-contract, non-subsidized new retail price of the model of your wireless device or phone on the purchase date. The Processing Fee/Deductible must be paid before you repair your device or receive your replacement equipment and is non-refundable. All pricing and fees are subject to applicable taxes.
* Screen repair for iPhone models 12 and newer (excluding iPhone SE) refers to the front or back glass. If the Service Request/Claim is for both front and back glass breakage repair, the Processing Fee/Deductible is $78 ($39 per repair). If these are separate Service Requests/Claims, each repair has a $39 Processing Fee/Deductible.
Protection includes accidental damage and malfunction (after the manufacturer's warranty expires).
Pricing ranges from $5.99 to $13.99 per month, with a service processing fee ranging from $99.00 to $399.00 for each approved request (depending upon the retail price of your device).
Up to 2 replacements are permitted in any rolling 12-month period, with up to a $2,400.00 value limit per service request.
View our program guide for the full rundown of program pricing, protection, and details.
Protection includes accidental damage and malfunction (after the manufacturer's warranty expires).
Pricing ranges from $5.99 to $13.99 per month, with a service processing fee ranging from $99.00 to $399.00 for each approved request (depending upon the retail price of your device).
Up to 2 replacements are permitted in any rolling 12-month period, with up to a $2,100.00 value limit per service request.
View our program guide for the full rundown of program pricing, protection, and details.
Protection includes accidental damage and malfunction (after the manufacturer's warranty expires).
Pricing ranges from $5.99 to $11.99 per month, with a service processing fee ranging from $99.00 to $199.00 for each approved request (depending upon the retail price of your device).
Up to 2 replacements are permitted in any rolling 12-month period, with up to a $1,600.00 value limit per service request.
View our program guide for the full rundown of program pricing, protection, and details.
How much does it cost?
Subscribers enrolled in Device Protection Plan pay a low Monthly Subscriber Fee/Monthly Premium with prices ranging from $5.99 to $13.99 depending on the device’s retail value at time of enrollment.
Subscribers enrolled in Device Protection Plan Plus pay a low Monthly Subscriber Fee/Monthly Premium with prices ranging from $10.99 to $21.99 depending on the device’s retail value at time of enrollment.
Please note that a non-refundable Processing Fee/Deductible is also required when your Service Request/Claim is approved View more about costs.
Are there other fees I should know about?
Additional fees you may be subject to are: Non-Return Fee, Locked Device Fee, and Service Request/Claim Conversion Fee.
If your damaged or malfunctioning device is not returned to us within (45) days, you may be charged a Non-Return Equipment Fee of up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment.
If your protected device is returned with the locking feature enabled, you may be charged a Locked Device Fee of up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment.
The Service Request/Claim Conversion Fee is the difference between the repair fee and the replacement fee and is payable, in instances where your device cannot be repaired and, you elect to have it replaced.
Will I be charged tax on this plan?
All plan costs, fees, and charges are subject to applicable taxes.
Can I use my PC OptimumTM points ?
At time of enrollment, you can make a one-time redemption of your PC Optimum™ points to pre-pay the Monthly Subscriber Fees/Monthly Premiums. Your PC Optimum™ points will be converted into a credit at the rate of 1,000 PC Optimum™ points per $1. Minimum redemption is 10,000 PC Optimum™ points (worth $10 in rewards) and in increments of 10,000 points thereafter. Once the credit is depleted, the credit card you provided at time of enrollment will be charged monthly going forward.
What's protected?
For Device Protection Plan, protection includes malfunction (after the manufacturer's warranty expires), and accidental physical and liquid damage.
For Device Protection Plan Plus, protection includes lost, stolen, malfunctions (after the manufacturer's warranty expires), and accidental physical and liquid damage.
If you reside in Manitoba or Saskatchewan, your Device Protection program is a combination of insurance and service contract. For Device Protection Plan, the insurance provides protection for accidental damage and is underwritten by AIG Insurance Company of Canada. For Device Protection Plan Plus, the insurance provides protection for lost, stolen, and accidental damage and is underwritten by AIG Insurance Company of Canada. The insurance portion of your protection is a contract between you and AIG Insurance Company of Canada and not Likewize or GLENTEL Inc.
When do I file a Service Request/Claim?
If your device is accidentally damaged, file a Service Request/Claim. You can also file a Service Request/Claim if your device experiences an electrical or mechanical malfunction and more than 12 months have passed since the date of purchase.
If you have Device Protection Plan Plus, you can file a Service Request/Claim for loss or theft of your device.
Service Requests/Claims must be reported within 60 days of the loss and completed, including providing any documentation requested, within 60 days from the reporting date.
A manufacturer's warranty (in-warranty) is provided by your device manufacturer and is generally valid for 12 months from the date of purchase. Electrical or mechanical malfunctions in these first 12 months that are no cause of your own are generally covered by your manufacturer’s warranty. Details can be found in your original product packaging.
How do I submit a Service Request/Claim?
Our service request/Claim process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our Service Request/Claims page.
If I receive a replacement phone as the result of an approved Service Request/Claim, am I protected for the new device?
Yes, but it’s possible that the Monthly Subscriber Fee/Premium and Processing Fees/Deductibles could change depending on the retail price of your new device. Please refer to your program guide for more details.
What determines if repair is an option?
Location, device make/model, type of damage, part availability can influence the choices of replacement vs. repair. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair.
How soon will I receive my replacement?
If your Service Request/Claim is approved, your replacement will be shipped to you within 2 to 10 business days in Canada. You can also get it sooner, overnight or on a weekend, for an additional fee.
What if there isn't a repair location near me, but I don’t want to replace my device?
Don’t worry, we have repair partners who accept devices via mail. We'll send you a prepaid label and, all you need to do is package your device and drop it in a Canada Post mail box. It'll be repaired and returned to you within 3 to 5 business days after we’ve received it.
What if I have an issue with my device after repair?
All repair work is guaranteed for ninety (90) days by our authorized repair centres. Simply click on My Plan and file your repair warranty Service Request/Claim
How will I be charged?
When you enroll in the program, your credit card will be charged a prorated amount calculated based on the date of purchase to the end of the month. The Monthly Subscriber Fee/Monthly Premium will be charged to the same credit card on the first of each of each month by Likewize, the Program Administrator.
How many Service Requests/Claims can I submit per year?
Your plan provides up to 2 fulfillments (replacement or repair) within a rolling 12-month period for any incident covered under the terms and conditions. Replacements processed under the manufacturer’s warranty do not count towards your Service Request/Claim limit.
What kind of replacement device will I receive?
Your replacement will be new or reconditioned. Reconditioned devices look and function like new, and have a 90-day replacement warranty. If the exact make and model of your device isn't available, your replacement will be of like kind and quality, or better.
What’s not protected?
While our plan covers an impressive range of incidents, there are a few exceptions like normal wear and tear or pre-existing damage. Other exclusions may apply. Please refer to your plan's terms and conditions for all the details.
Can I cancel my protection plan?
Your Device Protection program protects your valuable device and provides peace of mind. You can cancel at any time by calling 1-844-225-6333 during normal business hours.
How much does it cost?
Subscribers pay a low Monthly Subscriber Fee/Monthly Premium with prices ranging from $12.99 to $21.99 depending on the device's retail value at time of enrollment.
Please note that a non-refundable Processing Fee/Deductible is also required when your Service Request/Claim is approved.
View more about costs.
Are there other fees I should know about?
Additional fees you may be subject to are: Non-Return Fee, Locked Device Fee, Service Request/Claim Conversion Fee, and No Trouble Found Fee.
If your original equipment is not received within forty-five (45) days, you will be charged a Non-Return Equipment Fee of up to the unsubsidized, new retail price of the enrolled device at the time of enrollment.
If your protected device is returned with the locking feature enabled, you may be charged a Locked Device Fee of up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment.
A No Trouble Found Fee of $100 may be charged if you are approved for a Service Request/Claim and no trouble is found with the device you return to us or bring in for repair.
The Service Request/Claim Conversion Fee is the difference between the iPhone screen repair Processing Fee/Deductible and the All other damage iPhone repair Processing Fee/Deductible and is payable if additional damage beyond the screen is found or if the device cannot be repaired and you elect to have it replaced.
Will I be charged tax on this plan?
All plan costs, fees, and charges are subject to applicable taxes.
What's protected?
For Device Protection Plan Plus featuring AppleCare Services, protection includes lost, stolen, accidental damage (including liquid damage), and warranty malfunctions, including where the capacity of the battery to hold a charge is less than 80%.
If you reside in Manitoba or Saskatchewan, Device Protection Plan Plus featuring AppleCare Services is a combination of insurance and service contract. The insurance provides protection for lost, stolen, and accidental damage and is underwritten by AIG Insurance Company of Canada.
The insurance portion of your protection is a contract between you and AIG Insurance Company of Canada and not Likewize or GLENTEL Inc.
What AppleCare Services benefits are included in my program?
When do I file a Service Request/Claim?
File a Service Request/Claim for device loss or theft, accidental damage or warranty malfunction.
With Device Protection Plan Plus featuring AppleCare Services, your Apple device is protected for mechanical or electrical malfunctions for as long as you're enrolled. If your device malfunctions during this time, you can file a Service Request/Claim directly with Apple. Warranty Malfunction Service Requests/Claims filed during this period do not require a Processing Fee/Deductible and do not count towards your Service Request/Claim limits.
Service Requests/Claims must be reported within 60 days of the incident and completed, including providing any documentation requested, within 60 days from the reporting date.
How do I know if I file a Service Request/Claim with Apple or with Likewize?
How do I file a Service Request/Claim with Apple?
How do I file a Service Request/Claim with Likewize?
Our Service Request/Claim process is fast, easy, and secure. Simply visit our Service Request/Claim page, provide information about your protected device, including details about what happened, pay the applicable Processing Fee/Deductible, and follow the directions to get your device repaired or replaced.
If I receive a replacement device as the result of an approved Service Request/Claim, is the new device protected?
Your warranty with Apple is guaranteed against malfunction as long as you are actively enrolled in the Device Protection Plan Plus featuring AppleCare Services plan. If you exit the program, your warranty with Apple is the remainder of the 12 month warranty or 90 days, whichever is greater. If your replacement device malfunctions during this time, please call Apple at 1-800-263-3394.
I enrolled in the program, but Apple doesn’t show my enrollment when I call or visit a store?
If you enrolled in the program in the last couple of days, your enrollment may not yet be showing up in the AppleCare Services system. This may take 1-2 days. To allow the Apple representative to assist you, please provide a proof of purchase showing that you recently enrolled in the AppleCare Services Program.
What if my device cannot be repaired?
Apple will provide you with a replacement device. If the replacement needs to be shipped to you, it'll be sent as soon as the next business day via their Express Replacement Service.
What if there isn’t a repair location near me?
Don't worry, Apple accepts repairs via mail. You'll receive a prepaid label and shipping materials, all you need to do is package your device and mail it according to the instructions provided. It'll be repaired and returned to you usually within 3 to 5 business days after Apple receives it.
What happens if I have an issue with my device after repair?
All repair work is guaranteed for 90 days. Simply call Apple at 1-800-263-3394 to get your issue resolved.
How will I be charged?
When you enroll in the program, your credit card will be charged a prorated amount calculated based on the number of days between the date of purchase and the end of the month. The Monthly Subscriber Fee/Monthly Premium will be charged to the same credit card on the first day of each month by Likewize, the Program Administrator.
Can I use my PC OptimumTM points?
At time of enrollment, you can make a one-time redemption of your PC Optimum™ points to pre-pay the Monthly Subscriber Fees/Monthly Premiums. Your PC Optimum™ points will be converted into a credit at the rate of 1,000 PC Optimum™ points per $1. Minimum redemption is 10,000 PC Optimum™ points (worth $10 in rewards) and in increments of 10,000 points thereafter. Once the credit is depleted, the credit card you provided at time of enrollment will be charged monthly going forward.
How many Service Requests/Claims can I submit?
You are eligible for unlimited Service Requests/Claims for incidents of Accidental Damage from handling and Hardware Malfunction. You are also eligible for 1 Service Request/Claim for loss or theft in a 12-month period.
What kind of replacement device will I receive?
Replacements may be new Apple devices or Apple-certified reconditioned devices comprised of new and/or previously used Apple genuine parts that have been tested and passed Apple functional requirements, which may have minor cosmetic flaws. All replacements will at a minimum have the same or substantially similar features (e.g., a different model with the same features, or the same model in a different color) as the original product.
What’s not protected?
While our plan covers an impressive range of incidents, there are a few exceptions like normal wear and tear or pre-existing damage. Other exclusions may apply. Please refer to your plan's terms and conditions for all the details.
Can I cancel my protection plan?
Your Device Protection program protects your valuable device and provides peace of mind. You can cancel at any time by calling 1-844-225-6333 during normal business hours.
What can I do online?
Lots! You can check your Monthly Subscriber Fee/Monthly Premium, Processing Fees/Deductibles, review your plan documents, Start a Service Request/Claim, and track it from start to finish. Simply go to My Plan and sign in.
How do I change my personal information?
Log on to My Plan and select Update Profile.
For the fastest service, file a service request or check the status of your service request online. If you have questions about your protection plan, you can find complete terms and conditions in the Resources area. For other questions, fill out the form below.
We’ve got all the inside info you need right here in our Resources Center. Check the library below for your program guide, insurance certificate, and other information pertinent to your plan.
This program may be modified during your term. Please refer to this website for the most current information. We will not provide service for loss or damage caused directly or indirectly by any of the limitations and exclusions listed in the Service Contract. PLEASE READ THE SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT COVERED.
Replacement service requests may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. Replacement of ‘accessories’ may be with generic or non-original manufacturer accessories. If the exact model is not available, the replacement will be of like kind and quality. You are not required to purchase this service contract to activate wireless service. You may cancel your plan subscription at any time.
The Program is a replacement service provided to the customers of The Mobile Shop. The service contract is provided by The Mobile Shop and is administered by Likewize Device Protection Ltd. In Manitoba, the Contract also includes the Mobile Device Protection Program insurance policy.
For insurance policy holders in Manitoba and Saskatchewan Coverage is provided by AIG Insurance Company of Canada and administered by Paisley Partners Insurance Brokers in conjunction with Likewize Device Protection, Ltd.
Any insurance policy related inquiries should be directed to Paisley Partners Inc.
Paisley Partners Inc.
4100 Yonge Street, Suite 415
Toronto, Ontario M2P 2B5
Phone: 1-855-681-7069
Contact: Dan Bilancia (Broker)
Email: dbilancia@csrm.ca
Website: https://paisley-partners.com
Claims Administration inquiries should be directed to Likewize Device Protection, Ltd.:
Online:
My Plan
By Mail
Likewize Device Protection, Ltd.
1235 Bay Street, Suite 400
Toronto, ON M5R3K4
Website: https://paisley-partners.com
Claims Administration inquiries should be directed to Likewize Device Protection, Ltd.:
Online: My Plan
By Mail
Likewize Device Protection, Ltd.
1235 Bay Street, Suite 400
Toronto, ON M5R3K4
If you live in:
Ontario, New Brunswick, Nova Scotia, British Columbia, Prince Edward Island, Alberta, Newfoundland or Labrador
Manitoba or Saskatchewan