Welcome to the Boost Protect member portal. From here, you can view plan details, start a claim, check claim status, and get information about additional services. First, start by logging in and entering the 7-digit number associated with the primary account holder.
Go to Cost Overview to see the pricing for your plan.
Who is Likewize?
What can I do online?
Lots! You can check your plan name, premium, and deductible, file a claim, and track it from start to finish. Simply Log On with your mobile phone information at My Plan.
How much does Boost Protect cost?
A Monthly Fee ranging from $2.75 to $18.00 depending on your device tier will appear on your Boost Infinite bill.
Please note that a deductible is also required when your claim is approved. Repair deductibles range from $29.00 to $99.00 depending on your device and damage type.
Loss and Theft deductibles range from $40.00 to $349.00 depending on your device tier.
To see your specific deductible, go to your Cost Overview above or log in to My Plan?
Will I be charged tax on this program?
All program costs, charges, deductibles, and fees are subject to applicable tax.
Are there other Boost Protect Fees I should know about?
| Tier | MSRP of Covered Device | Non-Return Fee | Locked Device Fee |
|---|---|---|---|
| 1 | $0 - $499.99 | $75.00 | $75.00 |
| 2 | $500.00 - $999.99 | $300.00 | $300.00 |
| 3 | $1,000.00 - $1,499.99 | $650.00 | $650.00 |
| 4 | $1,500.00 - $1,999.99 | $800 | $800 |
| Tier | MSRP of Covered Device | Screen Repair to All Other Repair | Malfunction Repair to Damage Repair* |
|---|---|---|---|
| 1 | $0 - $499.99 | $70.00 | $99.00 |
| 2 | $500.00 - $999.99 | $70.00 | $99.00 |
| 3 | $1,000.00 - $1,499.99 | $70.00 | $99.00 |
| 4 | $1,500.00 - $1,999.99 | $70.00 | $99.00 |
Is purchase of Boost Protect or Boost Protect with AppleCare Services required to activate wireless service?
You are not required to purchase Boost Protect to activate wireless service.
How does unlimited claims for screen break repairs and accidental damage work?
With Boost Protect and Boost Protect with AppleCare Services, you are eligible for unlimited claims for screen break repair at a $29 deductible each as well as unlimited claims for all other damage repair at a $99 deductible each.
Note: For customers enrolled in Boost Protect with AppleCare Services, screen repair for iPhone models 12 and newer (excluding iPhone SE) refers to the front or back glass. If the claim is for both front and back glass repair, the deductible is $58 ($29 per repair).
What does my Boost Protect and Boost Protect with AppleCare Services cover?
The coverage for Boost Protect includes loss, theft, screen breaks, accidental damage from handling (including liquids), and mechanical or electrical malfunction (after the expiration of the manufacturer’s warranty) if you purchase both the insurance policy for loss and theft and the service contract for damage and malfunction.*
The coverage for Boost Protect with AppleCare Services includes loss, theft, screen breaks, accidental damage from handling (including liquids), and mechanical or electrical malfunction if you purchase both the insurance policy for loss and theft and the service contract for damage and malfunction.*
* Boost Protect and Boost Protect with AppleCare Services is a combination of an Insurance Policy and a Service Contract. The Insurance Policy covers loss and theft. The Service Contract covers Accidental Damage from Handling and Mechanical/Electrical Failure. You may also purchase these options separately. For more information, refer to the terms and conditions here.
How many Boost Protect claims am I allowed?
The insurance policy for loss and theft allows up to 2 claims in any rolling 12-month period. The service contract for accidental damage and malfunction allows unlimited claims for screen break, accidental damage from handling and warranty malfunction. Each claim is subject to a maximum value of $1,999.99, depending on your device tier.
When do I file a Claim?
If your phone is lost or stolen and you have activated Lookout® Premium, you can attempt to locate your phone here.
With the full program that is made up of an insurance policy and the service contract, you can file a claim if your device is lost, stolen, accidentally damaged (including screen breaks) or experiences a mechanical or electrical malfunction.*
*With Boost Protect, malfunction is covered after the expiration of the original manufacturer’s warranty. A manufacturer's warranty is provided by your phone manufacturer and is generally valid for 12 months from the date of purchase. Electrical or mechanical malfunctions in these first 12 months that are no cause of your own are typically covered by your manufacturer’s warranty. Details can be found in your original packaging but can also be obtained at your carrier location.
How do I file a claim?
Our Claims process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our Online Claims page.
How long do I have to file a claim?
A claim for loss and theft must be filed within 60 days of the incident and proof of loss may be required. All other claims can be filed at any time as long as you are enrolled in the program.
What do I do if I have issues uploading my documentation to My Plan?
If you are experiencing issues uploading your claim statutory declaration or other requested documents, you can email them to documents@likewize.com or you can send by mail to Likewize Device Protection, LLC Attn: Asset Protection, 1900 W Kirkwood Blvd, Suite 1600C, Southlake, TX, 76092, USA. Requested documentation sent by mail or email may delay the processing of your claim.
If my device is replaced am I protected for the new device?
Yes, your replacement device becomes your covered device and your program protection continues.
If you are having issues with your device during this period, please follow the existing claim process to report the problem.
Will I get the same device for an approved claim if my phone is lost, stolen, or unrepairable?
Boost Protect with AppleCare Services
Your device will be replaced with a new or Apple certified device of the same make, model, color and memory capacity.
Boost Protect
Your device will be replaced with a wireless device of like kind and quality with comparable features and functionality and may be new or reconditioned.
Am I required to pay a deductible before I get my device repaired or replaced?
Yes. You are required to pay a non-refundable deductible for each approved claim. The exception to this is if you are enrolled in Boost Protect with AppleCare Services and your device malfunctions. Warranty malfunction claims with Apple have a $0 deductible as long as there is no physical damage to the device.
How will I be billed for my monthly fee?
Your Monthly Fee will be added to your monthly Boost Infinite bill.
How do I cancel coverage?
You may cancel your coverage at any time by contacting Boost Infinite e Customer Care at 1-866-957-7772.
What should I do with my damaged device?
If you receive a replacement device due to an approved accidental damage from handling or malfunction claim, you’ll need to return your broken device to Likewize or Apple. Shipping instructions and a shipping label for returning the damaged equipment will be included with the replacement device. Be sure to act quickly! Failure to do so within 10 days will result in a Non-Returned Equipment fee up to the MSRP of your device at the time of enrollment.
What determines which repair options are offered?
Your location, device model, type of damage, and repair or replacement part availability can influence your repair choices. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair.
Can I go to any phone repair location?
To ensure quality, all repairs must be completed through an authorized repair partner provided and chosen at the time you file your claim.
What if there’s not a repair location near me, but I don’t want to replace my device?
Don’t worry, we have repair partners who accept devices via mail. Likewize or Apple will provide a prepaid label. Just package your device and drop it in the appropriate mailbox. In most cases, it will be repaired within 3-5 business days from receipt and returned to you via next business day delivery.
What happens if the repair provider cannot fix my device?
If your device is unrepairable, you will receive a replacement.
What happens if I have an issue with my device after repair?
Repaired devices come with a 90-day warranty for the repair made. If you have an issue with the repair during this time, we will repair or replace your device at no cost to you. Just follow the existing claim process to report the problem.
What security features are included with my Boost Protect and Boost Protect with AppleCare Services program?
Boost Protect and Boost Protect with AppleCare Services subscribers receive the Lookout® Premium mobile security app at no extra cost as part of your protection program.
Lookout® Premium proactively protects your devices and digital information from threats, automatically keeps devices and apps up to date with the latest security protection, and scans downloads for anything suspicious – all in one easy to use app.
Will the Lookout® Premium Mobile Security work on my phone?
Lookout® Premium works on both Android and iOS devices, but the features vary across each operating system. For system requirements click here.
I'm having problems using the features within my Lookout® Premium app. What should I do?
We’re sorry to hear that. If you are still enrolled in Boost Protect or Boost Protect with AppleCare Services, please click here for technical support or to contact Lookout.
How much does Boost Shield cost?
A low monthly premium of $7 will appear on your Boost Infinite account. Please note that a deductible is also required when your claim is approved and a replacement is authorized. View more about costs.
Will I be charged tax on this program?
All program costs, charges, deductibles, and fees are subject to applicable taxes.
Are there any other Boost Shield fees I should know about?
| Tier | Retail Price | Non-Return Fee |
|---|---|---|
| 1 | $0 - $79.99 | $25.00 |
| 1 | $80.00 - $149.99 | $75.00 |
| 2 | $150.00 - $179.99 | $75.00 |
| 2 | $180.00 - $249.99 | $125.00 |
| 3 | $250.00 - $279.99 | $125.00 |
| 3 | $280.00 - $399.99 | $200.00 |
| 4 | $400.00 - $699.99 | $200.00 |
| 5 | $700.00 - $2100.99 | $400.00 |
How do I see my Boost Shield plan information?
Go to My Plan and and log in by entering your mobile phone number and your Boost Infinite account PIN or secret answer.
What does my Boost Shield program cover?
Boost Shield covers lost, stolen, damaged and malfunctioning (after the manufacturer's warranty) devices. Visit our Resources page for more details.
How do I cancel coverage?
Contact Boost Infinite directly at 1-866-957-7772. They will help you change or cancel coverage.
What should I do with my damaged device?
If your phone was accidentally damaged and your claim is approved, you'll need to ship us your broken device. Shipping instructions and packing materials for returning the claimed equipment will be included with the replacement device we send you. Be sure to act quickly! Failure to do so within 30 days may result in a Non-Return Equipment Fee of up to $400.
How many Boost Shield claims am I allowed?
You can make up to two claims per rolling 12-month period.
When do I file a claim?
If your phone is lost or stolen and you have activated McAfee Mobile Security app, you can attempt to locate your phone
here.
If your phone or device is lost, stolen, or damaged, file a claim.
You can also file a claim if your phone or device experiences an electrical or mechanical malfunction and more than 12 months has passed since the date of purchase.
A manufacturer's warranty (in-warranty) is provided by your phone manufacturer and is generally valid for 12 months from the date of purchase. Electrical or mechanical malfunctions in these first 12 months that are no cause of your own are typically covered by your manufacturer’s warranty. Details can be found in your original packaging, but can also be obtained at your carrier location.
How do I file a claim?
Our online claims process is fast, easy, and secure. Simply gather your phone and personal information, file your claim online, and keep an eye out for your replacement phone.
What do I do if I have issues uploading my documentation to My Plan?
If you are experiencing issues uploading your claim affidavit or other requested documents, you can email them to documents@Likewize.com or you can send by mail to Likewize Device Protection, LLC Attn: 1900 W Kirkwood Blvd Suite 1600C Southlake, TX 76092. Requested documentation sent by mail or email may be delayed.
Will I get the same phone for an approved claim?
Your replacement phone will be a reconditioned one of like kind and quality. While reconditioned equipment functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make and model is not available, your replacement will be of like kind and quality. Replacement devices come with a 90-day warranty. In the event that the replacement device fails to function properly simply contact Likewize to resolve the issue.
What do I do if my phone is lost or stolen?
What security features are included with my Boost Shield program?
McAfee® Mobile Security guards your smartphone against viruses, malware, phishing, and other mobile threats. It also allows you to locate, lock, and wipe your personal data from a lost or stolen phone, and provides 2GB of backup for your contacts, photos and videos.
I'm having problems using the features within my McAfee Mobile Security app. What should I do?
We’re sorry to hear that. If you are still enrolled in the Boost Shield program, please click here for technical support or to contact McAfee.
Enrolling in Boost Protect is easy! Simply sign up when you buy your new phone or device or within 30 days of purchase and your coverage starts immediately.
Need a little time to think it over? Enrollment is available for 30 days after you purchase your phone, so be sure to act quickly! Please note that your device must be fully operational at the time of program activation in order to enroll.
Coverage includes loss, theft, accidental damage from handling (including liquids), and mechanical or electrical malfunction if you purchase both the insurance policy for loss and theft and the service contract for damage and malfunction. You may also purchase these options separately.
Pricing ranges from $2.75 to $18.00 per month, with deductibles ranging from $29.00 to $349.00. For a full pricing breakdown, including the monthly fees for insurance only and service contract only, see the cost table below.
With the insurance policy and service contract, you are eligible for unlimited claims for screen break, accidental damage from handling and warranty malfunction. You are also eligible for two loss or theft claims in any rolling 12-month period. Each claim is subject to a maximum value of $1,999.99, depending on your device tier. *
| MSRP of Covered Device | $0.00 - $499.99 |
$500.00 - $999.99 |
$1,000.00 - $1,499.99 |
$1,500.00 - $1,999.99 |
|---|---|---|---|---|
| Monthly Fee (Loss, Theft, Damage & Malfunction*) | $8.00 | $12.00 | $15.00 | $18.00 |
| Monthly Fee (Loss/Theft Only) | $3.00 | $3.25 | $3.00 | $2.75 |
| Monthly Fee (Damage & Malfunction Only) | $5.00 | $8.75 | $12.00 | $15.25 |
| Screen Repair Deductible** | $29.00 | $29.00 | $29.00 | $29.00 |
| All Other Damage Repair Deductible | $99.00 | $99.00 | $99.00 | $99.00 |
| Malfunction Repair Deductible | $0.00 | $0.00 | $0.00 | $0.00 |
| Loss and Theft Deductible | $40.00 | $149.00 | $249.00 | $349.00 |
Taxes not included.
The monthly fee and deductible are based on the MSRP of the covered device on the effective date. The deductible is per incident and is non-refundable.
* Boost Protect with AppleCare Services is a combination of an Insurance Policy and a Service Contract. The Insurance Policy covers loss and theft. The Service Contract covers accidental damage from handling and mechanical/electrical failure. You are not required to purchase Boost Protect to activate wireless service. Coverage may provide a duplicate of other sources of coverage.
** Screen repair for iPhone models 12 and newer (excluding iPhone SE) refers to the front or back glass. If the claim is for both front and back glass repair, the deductible is $58 ($29 per repair).
Additional fees you may be charged include a claim conversion fee if you pay the screen repair deductible and the phone has additional damage beyond the screen or if a malfunction claim is filed and the phone has damage; a non-return fee if you don’t return your damaged/malfunctioning phone; a locked device fee if your phone is returned with the locking mechanism enabled; and/or a no trouble found fee if your claimed device is provided for repair or replaced and no trouble is found. For all additional fees please see the FAQ section of this site.
Coverage includes loss, theft, accidental damage from handling (including liquids), and mechanical or electrical malfunction (after the expiration of the manufacturer’s warranty) if you purchase both the insurance policy for loss and theft and the service contract for damage and malfunction. You may also purchase these options separately.
Pricing ranges from $2.75 to $18.00 per month, with deductibles ranging from $29.00 to $349.00. For a full pricing breakdown, including the monthly fees for insurance only and service contract only, see the cost table below.
With the insurance policy and service contract, you are eligible for unlimited claims for screen break, accidental damage from handling and warranty malfunction (after the expiration of the manufacturer’ warranty). You are also eligible for two loss or theft claims in any rolling 12-month period. Each claim is subject to a maximum value of $1,999.99, depending on your device tier*.
| MSRP of Covered Device | $0.00 - $499.99 |
$500.00 - $999.99 |
$1,000.00 - $1,499.99 |
$1,500.00 - $1,999.99 |
|---|---|---|---|---|
| Monthly Fee (Loss, Theft, Damage & Malfunction*) | $8.00 | $12.00 | $15.00 | $18.00 |
| Monthly Fee (Loss/Theft Only) | $3.00 | $3.25 | $3.00 | $2.75 |
| Monthly Fee (Damage & Malfunction Only) | $5.00 | $8.75 | $12.00 | $15.25 |
| Screen Repair Deductible | $29.00 | $29.00 | $29.00 | $29.00 |
| All Other Damage and Out-of-Warranty Malfunction Repair Deductible | $99.00 | $99.00 | $99.00 | $99.00 |
| Loss and Theft Deductible | $40.00 | $149.00 | $249.00 | $349.00 |
Taxes not included.
The monthly fee and deductible are based on the MSRP of the covered device on the effective date. The deductible is per incident and is non-refundable.
*Boost Protect is a combination of an Insurance Policy and a Service Contract. The Insurance Policy covers loss and theft. The Service Contract covers accidental damage from handling and mechanical/electrical failure (after the expiration of the manufacturer’s warranty). You are not required to purchase Boost Protect to activate wireless service. Coverage may provide a duplicate of other sources of coverage.
Additional fees you may be charged include a claim conversion fee if you pay the screen repair deductible and the phone has additional damage beyond the screen; a non-return fee if you don’t return your damaged/malfunctioning phone; a locked device fee if your phone is returned with the locking mechanism enabled; and/or a no trouble found fee if your claimed device is provided for repair or replaced and no trouble is found. For all additional fees please see the FAQ section of this site.
Coverage includes loss, theft, accidental damage (including liquids), and out-of-warranty mechanical or electrical breakdown.
Low Monthly Premium A small fee of $7 will be added to your monthly Boost Infinite service charge.
Affordable Deductibles A $20, $50, $100, $175 or $300 deductible will apply depending on your phone. Your deductible is established at the time of purchase and is based on the non-subsidized price of the make/model of your device. Once enrolled, your deductible does not change even if the store price of your device decreases or increases.
You are allowed 2 approved claims in any rolling 12-month period beginning with the date of your first approved claim.
| Tier | 1 | 2 | 3 | 4 | 5 |
|---|---|---|---|---|---|
| Retail Value | $0.00 - $149.99 |
$150.00 - $249.99 |
$250.00 - $399.99 |
$400.00 - $699.99 |
$700.00 - $2100.00 |
| Monthly Premium | $7.00 | $7.00 | $7.00 | $7.00 | $7.00 |
| Replacement Deductible | $20.00 | $50.00 | $100.00 | $175.00 | $300.00 |
Your Deductible is based on the non-subsidized, non-discounted new retail price of the model of your wireless device on the purchase date. The deductible must be paid before your device is replaced and is non-refundable. All program costs and fees are subject to applicable taxes.
For the fastest service, file a claim or check the status of your claim online. If you have questions about your protection plan, you can find complete terms and conditions in the Resources area. For other questions, fill out the form below.
We’ve got all the inside info you need right here in our Resources Center. Check the library below for your program brochure, service contract, insurance policy documents, and other information pertinent to your plan.
These programs may change or be modified during your term.
Please refer to this website for the most current information. We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the complete Insurance Coverage Certificate and/or Service Contract. PLEASE READ THE COMPLETE INSURANCE COVERAGE CERTIFICATE, POLICY, AND SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES, AND WHAT IS AND IS NOT COVERED.
Claims may be fulfilled with a repair, or new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. Replacement of ‘accessories’ may be with generic or non-original manufacturer accessories. If the exact model is not available, the replacement will be of like kind and quality. You are not required to purchase protection to activate wireless service. This coverage may provide a duplicate of other sources of coverage. You may cancel at any time.
The Boost Shield program is a replacement service provided to customers of Boost Mobile enrolled prior to August 10, 2023. A repair option may also be included for eligible devices. Boost Shield is an insurance program and coverage is underwritten by Zurich American Insurance Company. Likewize Agency, LLC is the licensed agent and Likewize Device Protection, LLC administers the program. In California, the Agent is Likewize Agency, LLC d/b/a Likewize Insurance Agency, LLC.
The Boost Protect and Boost Protect with AppleCare Services programs are repair and replacement services provided to Boost Mobile customers enrolled on August 10, 2023 and after. Boost Protect and Boost Protect with AppleCare Services is a combination of an Insurance Policy and a Service Contract. The Insurance Policy covers loss and theft. The insurance coverage for loss and theft is underwritten by Zurich American Insurance Company. Likewize Agency, LLC is the licensed agent and Likewize Device Protection, LLC administers the program. In California, the Agent is Likewize Agency, LLC d/b/a Likewize Insurance Agency, LLC. The Service Contract covers Accidental Damage from Handling and Mechanical and Electrical Failure. You may also purchase these options separately. To review the most current documents for the program, please see the links below.
To purchase either offering separately, please call Boost Infinite at 1-866-957-7772.
Boost Protect and Boost Protect with AppleCare Services are available for select devices in New York.
To review the full insurance disclosures for these programs, see the program brochures in the Program Brochures tab.
To ensure secure and expedited service, please submit all requested documentation through My Plan.